Bramhall & Shaw Heath Medical Group
Bramhall Park Medical Centre, 235 Bramhall Lane South, Bramhall, Stockport, Cheshire, SK7 3EPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great display of care
Rated 5 stars out of 5
by David Fitton - Posted on 26 July 2024
The doctor I saw this morning has just shown great care and professionalism dealing with my son’s symptoms. She reassured him very gently that, whilst alarming at first sight, his symptoms were nothing threatening. We’re very grateful, thank you.
Visited July 2024
Bramhall & Shaw Heath Medical Group has not yet replied.
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Review titled Online Text and Triage Service
Rated 5 stars out of 5
by Anthony Lobban - Posted on 17 July 2024
Id just like to say that I have used this triage service on numerous occasions and it is fantastic. The last time I have used it is today 17 July 2024. The service has been efficient fast and productive and I'm very impressed and tell other people. The only constructive feedback I would give is that I have to wait until 8.00am to click on the link sent. I would have liked to do it the night before and appreciate that it wouldn't be actioned until the morning at 8am. Dr C and Dr W got back to me extremely quickly
Visited July 2024
Review titled Bramhall & Shaw Heath Medical Group
Replied on 17 July 2024
Thank you for taking time to leave your review, we appreciate all feedback. I will ensure your comments are passed to the team.
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Review titled Excellent service
Rated 5 stars out of 5
by Laura Sallemi - Posted on 27 June 2024
I was seen by a Dr today and despite him running late, he honestly made me feel heard and cared for and like a patient rather than a number. I've not had this serviced from a Dr for years. He's an asset to the surgery and NHS during these strained times and I needed to have this type of experience today as I've got to the point mentally, I'm not managing with the pain I'm going through. He has also booked me in with a follow up appointment next week as he stated himself, he doesn't see it good practice to treat me today and send me on my way and that continuity is better for care to excel. I honestly really appreciate the practise booking me in after triaging my online form on Monday and getting me seen so quickly.
Visited June 2024
Review titled Bramhall & Shaw Heath Medical Group
Replied on 17 July 2024
Thank you for taking time to leave your review, we do appreciate all feedback. I will ensure your comments are passed to the team.
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Review titled Absolutely shocking
Rated 1 star out of 5
by Better off using google - Posted on 17 May 2024
I’ve been going here for at least 4/5 years now and in this time I’ve been misdiagnosed twice and everytime they just send you off with nothing. I’ve had a sore throat for near a week now and I already suffer with swallowing through other conditions. I explained my fear and my concerns to be told it’s acid reflux and sent on my way. The pain is now travelling up my ear but it’s still acid reflux right!? Hahaha
Visited May 2024
Review titled Bramhall & Shaw Heath Medical Group
Replied on 17 July 2024
Thank you for your review and we are sorry you were not happy with the service you received from the practice. If you wish to discuss this please do get in touch and ask for a member of the management team.
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Review titled Outstanding Care
Rated 5 stars out of 5
by Karen Bellamy - Posted on 28 May 2024
I became quite ill suddenly and the care I've received from the practice over the last month has been fantastic. In the last 2 weeks I have needed 5 appointments & each request has been dealt with quickly. One particular doctor has been outstanding, he quickly realised I'd been prescribed incorrect medication by A & E and was causing me issues , he rang the hospital to try and get me seen too immediately, I was very upset & worried at the time but the doctor kept me calm and sent me to A & E with a comprehensive health history, the follow up care with the practice has since been excellent, so often we only hear negative issues but I couldn't be more grateful to this practice for taking such good care of me during a stressful time .
Visited May 2024
Review titled Bramhall & Shaw Heath Medical Group
Replied on 17 July 2024
Thank you for taking time to leave your review, we appreciate all feedback. I will ensure your comments are passed to the team.
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Review titled Poor system and unhelpful reception
Rated 1 star out of 5
by Anonymous - Posted on 25 April 2024
I was put on hold for 30 minutes on the faulty telephone line which crackled and was on a start stop loop. The receptionist denied it was faulty. I wanted to chase up my earlier online booking request but the receptionist couldn’t help with this. I don’t believe that a couple of lines of text and grainy mobile phone photo can determine if and when I should see a gp. A patient needs to talk to the doctor. I was advised by reception staff to speak to the government if I don’t like it. What shabby service.
Visited April 2024
Review titled Bramhall & Shaw Heath Medical Group
Replied on 17 July 2024
Thank you for your review and we are sorry you have had this experience. If you wish to discuss this please do get in touch and ask for a member of the management team.
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Review titled Fast as lightning
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2023
One morning at about 8.15 in October I filled out an online form requesting a GP appointment and within about 10 minutes I got a phone call booking me in for 10.10am face to face appointment that same morning. This is absolutely outstanding. The GP I saw was also very lovely introducing himself by his first name and putting me at ease straight away.
Visited October 2023
Bramhall & Shaw Heath Medical Group has not yet replied.
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Review titled A welcoming and friendly place
Rated 5 stars out of 5
by David Eardley - Posted on 13 September 2023
I was very much encouraged today when my GP went over and above what I expected. Also, in the last 2 weeks I have been treated by three different nurses who also helped me a lot as well as the reception team. Thank you all very much.
Visited September 2023
Bramhall & Shaw Heath Medical Group has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by Ian Holmes - Posted on 22 July 2023
I went for treatment last week the doctor who I saw was very helpful and I am pleased with the way I was treated Thank you
Visited July 2023
Bramhall & Shaw Heath Medical Group has not yet replied.
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Review titled Much improved booking service
Rated 5 stars out of 5
by Anonymous - Posted on 21 July 2023
I've honestly been quite critical of communication with the practice previously due to the frustration of trying to get through for appointments. The new text based system is a million times better and hs made such a difference to getting treatment when my son was unwell recently and when I needed an x-ray. A very tangible difference that has made a very positive experience. Thank you!
Visited July 2023
Bramhall & Shaw Heath Medical Group has not yet replied.