Brewood Medical Practice
Kiddemore Green Road, Brewood, Stafford, Staffordshire, ST19 9BQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appointment mistake
Rated 2 stars out of 5
by Anita Lowde - Posted on 24 August 2023
Whilst at the surgery earlier this week I was asked to book a blood test, as my underactive thyroid function is not being monitored consistently. I made this whilst there, and was pleased it would be the Thursday that week, I wrote it into my diary on my phone immediately, I arrived at the surgery on the day (on crutches with a protective boot on my foot after falling down the stairs 2 days previous) I could not find my appointment, so went to speak to the receptionist, after being left to stand and wait whilst she went out back to speak to someone else for a patient (it was clear to see I was struggling to stand and wait) upon speaking to her she tells me my appointment is the following Thursday at the same time. No acknowledgment a mistake had been made, no offer to try and resolve, no empathy as it was clear to see the effort I had made to get there on crutches. Her whole demeanour was one of indifference and unfriendliness. I asked can anyone else help, she shrugged her shoulders and shook her head "no" This is not the first time I've encountered issues (samples not sent to lab, then missing, calls not returned, sent on a goose chase with prescriptions, unhelpful and border rude attitudes from the ladies fronting the reception. I don't feel good writing this (for all it will do) I've held my tongue many times, but it gets to the point when you can no longer. Shameful to treat people who are poorly with such disrespect.
Visited August 2023
Review titled Brewood Medical Practice
Replied on 19 September 2023
We are sorry to hear you have not had a good experience at the practice. Where possible we like to address concerns and issues patients at the point of their experience. If you feel we can help address any further concerns you may have please ask to speak with a supervisor or manager when you are next in the practice. Thank you
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Review titled Difficult times
Rated 4 stars out of 5
by Anonymous - Posted on 26 June 2023
I want to commend the staff at brewood surgery, in the past we have had some issues when daughter came home from uni and needed to re register urgently for repeat prescription. Got there in the end but wasn’t an easy start. My personal experience first time in 18 months was an acceptable level. I called for an appointment and agreed to be called back. Called when they said they would and helped by agreeing to prescribe before an appointment may or may not be required. The lady who answered appeared sharp at the start but then warmed when I started telling her my problem in a clear and kind manner. Clear instructions ensued and we were both happy and friendly from start to finish. Thank you. You get treated well if you treat people with respect. It works both ways.
Visited June 2023
Review titled Brewood Medical Practice
Replied on 11 July 2023
Thank you for taking the time to give us your feedback, this will be shared with the team
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Review titled Receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 03 April 2023
Not a pleasant experience this morning from one of your receptionists, I had to call with an enquiry about a repeat prescription (the surgery sent the wrong thing to the chemist) The receptionist basically told me not to phone the surgery about repeat prescriptions as I was holding up the phone line! She said being as it was their fault she would rectify it this time, her attitude was awful! The medication was needed urgently for someone very ill.
Visited April 2023
Review titled Brewood Medical Practice
Replied on 11 April 2023
Thank you for providing your feedback, as this post is anonymous, we cannot investigate this case specifically, but we have passed it onto our Care Coordination team to review and reflect on.
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Review titled Poor service
Rated 2 stars out of 5
by Gary Thompson - Posted on 24 February 2023
Poor service considering I am paying £50.00 for a form to be filled in by a doctor. Took the relevant form into the doctor over 2 weeks ago ,but unfortunately I had to chase up where the surgery was with regards to the form. After a second call to the surgery this week I am told the form could still take 2 to 3 weeks to be completed, even though I am paying for this service. Obsolete shocking service
Visited February 2023
Review titled Brewood Medical Practice
Replied on 16 March 2023
Thank you for your feedback, due to current workload pressures we are experiencing delays in completing requests for non-NHS work. We apologise for the inconvenience this may have caused.
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Review titled Disgusting service
Rated 1 star out of 5
by S Davies - Posted on 06 January 2023
Rung up to make a nurses appointment as you can’t book them online (Dont know why) 11th in the queue after 2 hours got a message telling me they were busy and to try again later and got cut off. I am absolutely fuming. Terrible system. Disgusting service.
Visited January 2023
Review titled Brewood Medical Practice
Replied on 02 February 2023
Thank you for providing your feedback, due to current demand on all NHS services, at times our phone lines can be extremely busy, we understand patient frustrations and we allocate as many staff as possible to answer calls at peak times.