BRIDGE COTTAGE SURGERY
41 High Street, Welwyn, Hertfordshire, AL6 9EFContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about BRIDGE COTTAGE SURGERY.
Reviews
-
Review titled Difficulty booking a cervical screening appointment
Rated 4 stars out of 5
by Anonymous - Posted on 09 January 2023
All health professional care received from this practice for myself and my family has been excellent, I can't fault them. After receiving my NHS cervical screening letter I dutifully went online to try and book an appointment with a practice nurse. I am aware that this is not a 8am or 12pm rush-to-book same day appointment need so thought there might be an option to book into a screening clinic or a nurse/non urgent appointment for a few weeks time. It is a shame that this option isn't available online. I called the practice and was on hold for 15 minutes, which is fine but then was told there were no nurse/screening appointments available and to call back later in the week. This is a worry as there will be patients who will give up at this point, forget to call back or lose their nerve. I don't feel like this experience is in line with the national narrative regarding cervical screening- particularly 'Try not to put off cervical screening. It's one of the best ways to protect yourself from cervical cancer'.
Visited January 2023
Review titled BRIDGE COTTAGE SURGERY
Replied on 18 January 2023
Dear Patient I am very sorry to hear that you were unable to book your cervical screening appointment when you called. We have been extremely busy recently, but have now added nurse appointments on for further in advance. Nurse appointments are not available to book online as each nurse has specific areas they are qualified to deal with and if patients book incorrectly it could cause delay to their treatment. Once again, I apologise that these appointments were not available when you called. Regards Debbie Practice Manager