Bridge Medical Centre
Wassand Close, Three Bridges, Crawley, West Sussex, RH10 1LLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unclear receptionist
Rated 1 star out of 5
by Julian Dando - Posted on 21 March 2024
The receptionist at littlemoor failed to explain that my appointment was not at the bridges medical centre littlemoor which is my GP practice but the bridges medical practicE in weymouth. They just said." The bridges subsequently I attended the wrong practice and missed my appointment costing me £16 in taxi,s .Obviously the office jargon is to refer to bridges medical practice as the" bridges"..well I don't work in your office..and when the receptionist said bridges I thought they meant littlemoor as I was talking to littlemoor..end result another night of pain because they couldn't be bothered to correctly name the right practice
Visited February 2024
Bridge Medical Centre has not yet replied.
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Review titled Delivers 100% for me
Rated 5 stars out of 5
by Keith Polkey - Posted on 28 February 2024
I have been with Bridge Medical for many years and they have delivered excellent care and support for my wellbeing. My recent experience was the same again. An appointment within reasonable time, great consultation and follow up. I cannot fault the service I get. Thank you
Visited February 2024
Review titled Bridge Medical Centre
Replied on 09 March 2024
Dear Mr Polkey, Thank you for your continued trust in Bridge Medical Centre and for sharing your experience. We are heartened to hear about your satisfaction with the care and support provided over the years. It is particularly pleasing to acknowledge Mr Connor Brown, our prescribing paramedic, whose commitment and dedication to patient care reflect the high standards we uphold at our centre. Your recent consultation with him exemplifies our collaborative approach to healthcare. We are committed to improving patient access and experience, a task in which the NHS app and Airmid app play a crucial role. By utilising these tools, we aim to make managing your healthcare needs more convenient and efficient. Our triage system ensures that every phone call and communication from our patients is evaluated with utmost attention, striving to provide same-day appointments whenever possible. Your positive feedback reaffirms our commitment to this approach and will be shared at our next complaints/compliment meeting. We appreciate the opportunity to serve you and look forward to continuing to deliver the highest standard of care. Kind regards, Dr Babu Hussain, GP Partner, Bridge Medical Centre
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Review titled Helpful admin
Rated 3 stars out of 5
by Anonymous - Posted on 05 March 2024
The admin staff really helped me out whilst I was out of the country and needed some information urgently. I’m very grateful for their assistance!
Visited February 2024
Review titled Bridge Medical Centre
Replied on 09 March 2024
Esteemed Patient, Thank you for acknowledging the diligent assistance of our administrative team. We are committed to addressing the needs of our patients with compassion and efficiency, even when they are abroad. It is gratifying to hear that our services met your urgent requirements satisfactorily. We encourage the use of the NHS app and Airmid app to further enhance your experience with our services, offering convenient access to healthcare information and support. Your positive feedback is greatly appreciated and will be shared at our next complaints/compliment meeting. Kind regards, Dr Babu Hussain, GP Partner, Bridge Medical Centre
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Review titled Great efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 11 March 2024
Phoned late morning with a possible infection Was asked to attend surgery to see clinician who examined the problem concerned and then consulted the doctor….antibiotics prescribed highly recommended Great prompt service nothing bad to report Highly recommended
Visited February 2024
Review titled Bridge Medical Centre
Replied on 28 March 2024
Dear Sir or Madam, Thank you for your positive feedback on the prompt and efficient service you received at our practice. It is reassuring to know that your concerns were addressed quickly and effectively, particularly with the swift management of your possible infection. Our team is dedicated to providing timely and thorough care, and your experience is a wonderful affirmation of their hard work. We are glad to hear that our efforts in offering accessible healthcare, including consultations to the very end of the day, have been beneficial to you. Your recommendation is greatly appreciated. Yours sincerely, Dr. Babu Hussain GP Partner, Bridge Medical Centre
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Review titled Reliable health care provision
Rated 5 stars out of 5
by Anonymous - Posted on 21 December 2023
A fast and appropriate response to health needs especially with the Xmas holiday approaching. Advice and guidance clear. All staff members polite and helpful.
Visited December 2023
Review titled Bridge Medical Centre
Replied on 09 March 2024
Esteemed Patient, Thank you for your kind words and for sharing your positive experience with our surgery. Your appreciation, especially during the busy festive season, is greatly valued and serves as a meaningful affirmation of our team's dedication. Our administrative and clinical staff, known for their professionalism and commitment, have worked diligently to manage the increased workload typical of the Christmas period. It is gratifying to hear that their efforts to provide fast and appropriate responses, coupled with clear guidance, have been effective and well-received. In our pursuit to further enhance patient access and experience, we are actively engaged in a significant digital transformation. The utilisation of the NHS app and Airmid app is a part of this transformation, offering our patients more streamlined and accessible healthcare options. These tools are designed to simplify your interaction with our services, ensuring that your healthcare needs are met with ease and efficiency. Your feedback is invaluable to us and will be shared in our next complaints/compliment meeting, contributing to our continuous improvement and learning. Kind regards, Dr Babu Hussain GP partner Bridge Medical Centre
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Review titled It’s great
Rated 5 stars out of 5
by Anonymous - Posted on 27 December 2023
After moving from Thanet this surgery couldn’t have been better. Seen promptly by a lovely dr. The reception staff were helpful and polite. Got an appointment an hour after calling. Would highly recommend
Visited December 2023
Review titled Bridge Medical Centre
Replied on 09 March 2024
Dear Esteemed patient, Thank you for taking the time to share your positive experience at our surgery. We are delighted to hear that your transition to our care has been seamless and satisfying. It is encouraging to know that our dedicated clinical and administrative team's efforts to provide efficient and compassionate care are resonating with our patients. We pride ourselves on the robust triage system we have in place, ensuring every call and contact with the surgery is promptly addressed. Our commitment to offering same-day appointments whenever possible is a testament to our dedication to patient care. Furthermore, the introduction of our cloud-based telephone system exemplifies our efforts to reduce waiting times. Your ability to reserve a call-back position with a simple press of option 1 button is part of our continuous endeavour to enhance patient experience. We also encourage the use of the NHS app and Airmid app, integral components of our ongoing digital transformation. These tools are designed to improve accessibility and streamline your healthcare journey with us. As we progress in our digital transformation, our goal remains steadfast: to provide flexible and comprehensive care throughout the day to all the patients we serve. Your feedback is invaluable and will be shared in our upcoming complaints/compliment meeting as a learning and celebratory point. Kind regards, Dr Babu Hussain GP partner Bridge Medical Centre
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Review titled Parctice okay
Rated 1 star out of 5
by Stuart Austin - Posted on 18 November 2023
I phoned at 08.30 . Got call back within 30 minutes. Appointment with nurse same day. Nurse made urgent appointment with Doctor, within the hour. Had full review and New medicine. Great service.
Visited November 2023
Review titled Bridge Medical Centre
Replied on 19 November 2023
Dear Mr. Austin, I would like to express my sincere gratitude for the positive review you posted on the NHS website regarding your recent experience at Bridge Medical Centre. Your kind words are greatly appreciated and serve as a testament to the dedication and hard work of our staff. Our team is committed to delivering high-quality care, and it is heartening to know that our efforts are making a significant difference in our patients’ experiences. Our robust triaging system is a key part of our approach to ensure every call receives the attention it deserves. By allocating 80% of our appointments for same-day appointments and 20% for forward booking, we strive to provide comprehensive care that is both timely and responsive to the needs of our patients. Thank you once again for taking the time to acknowledge the quality of care you received. Yours sincerely, Dr. Babu Hussain GP Partner Bridge Medical Centre
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Review titled Fantastic practice!
Rated 5 stars out of 5
by Carly - Posted on 20 December 2023
In all the time myself and my daughter have been registered with this practice, we have always been treated with compassion and care. Whenever I've called the practice, I am greeted with friendly and very helpful staff who are super quick to find the best possible solution to support my needs or concerns. Appointments have always been timely booked and the care and compassion I've then received by the doctors and nurses in the practice have always been to a very high standard. I cannot recommend this practice enough! Thank you to all the fantastic staff, praise and credit to you all.
Visited November 2023
Review titled Bridge Medical Centre
Replied on 21 December 2023
Dear Carly, Thank you for your kind and thoughtful review about our practice on the NHS website. We are truly grateful for your words of appreciation and recognition. It is feedback like yours that motivates us to continue providing the best possible care to our patients. We also want to extend our heartfelt thanks for the lovely gift and card you provided to our staff. Such gestures are incredibly meaningful and have brought a lot of joy to our team. Please know that it has always been a pleasure to participate in your care. Your politeness and cooperation make our work all the more rewarding. Thank you once again for your support and for being a valued member of our practice community. Sincerely, Dr Babu Hussain GP Partner Bridge Medical Centre
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Review titled Appointment frustration
Rated 3 stars out of 5
by Tony Collins - Posted on 08 November 2023
Getting a real appointment was very frustrating. Initially I opted for a callback, rather than waiting in a queue. My phone never rang, but somehow I missed the call. After intervening, I just received a text with a helpline number! No callback from the practice, so I called to complain. I was told to call back the following day. Day two I tried again and was told I’d already been sent details, to which I explained was a poor response and little concern or understanding of the problem I wanted to resolve. I’d had no real conversation with a medically trained personnel to explain this. This was apparently just following protocol. Through persistence I was put on a callback, however that took six hours, despite calling at 08:30 in the morning. I was given an appointment 1-hour later and the doctor was very understanding and empathetic. After the appointment, the promised links were sent to my phone, along with a follow up appointment date/time. The treatment my the doctor was excellent.
Visited November 2023
Review titled Bridge Medical Centre
Replied on 19 November 2023
Dear Mr. Collins, Firstly, I would like to express my gratitude for taking the time to write a review and for visiting me for a face-to-face consultation. Your feedback is invaluable, and I am pleased that you are satisfied with the care you received. However, I also wish to address the concerns you raised regarding the process of securing your appointment. After a thorough review of your experience, including listening to the six phone calls you had with the surgery, it is clear that the service provided did not meet our usual high standards. I sincerely apologise for the frustration and inconvenience this caused. The incident of being sent a text message without a prior clinician's triage is particularly concerning and falls short of the quality care we strive to offer. Your feedback has been taken very seriously. I will personally ensure that it is discussed in detail at our complaints/compliments/significant event meeting. The aim is to extract key learning points from your experience to enhance our service. We are committed to continuously improving and ensuring that our processes are efficient, responsive, and sensitive to the needs of our patients. Thank you once again for your honest feedback. Please be assured that your experience has been instrumental in highlighting areas for improvement, and we are dedicated to making the necessary changes to provide a better service in the future. Yours sincerely, Dr. Babu Hussain GP Partner Bridge Medical Centre
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Review titled Impossible to get an Appointment
Rated 1 star out of 5
by Russell Gore - Posted on 25 October 2023
Asked to make appointment for BP and Pre Diabetes check Informed receptionist that I work away from Home Mon to Fri.Told no Saturday appointments available,yet other practices offer Saturday appointments.This practice need to realise that many working people simply cannot attend weekday appointments owing to work commitments.This Practice should amend its opening times to reflect this trend.About time Bridge Medical Centre woke up and provide a Saturday Service.
Visited October 2023
Review titled Bridge Medical Centre
Replied on 26 October 2023
Dear Mr. Gore, I am truly sorry to read about the concerns you have raised on the NHS England website regarding the difficulty you faced in securing an appointment at Bridge Medical Centre. I appreciate the time you took to share your experience, and I have personally reviewed the recording of your phone call made on 23rd October 2023 at 11:03 AM. I understand that you sought an appointment for a blood pressure check and a blood test specifically on 30th-31st October, as those are your days off. While we were able to offer an appointment for a blood pressure check on one of those days, I acknowledge that we could not accommodate a blood test on the same day. I understand that your work commitments from Monday to Friday make it challenging for you to attend weekday appointments. I would like to clarify that these investigations can be scheduled in the coming weeks. I encourage you to contact the surgery, as we release new weekend appointments every week. For instance, I can confirm that there are available slots for both a blood test and a blood pressure check with a nurse on 4th November. Bridge Medical Centre collaborates with Langley Corner Surgery, Southgate Medical Group, and Leacroft Medical Practice to offer evening and weekend appointments. This service was designed in response to patient feedback and aims to meet the needs of our community, including those who work weekdays and find it inconvenient to visit the surgery between 8:30 AM and 6:30 PM. I understand that you may require some flexibility when booking non-urgent appointments, given that we serve a large patient list of 11,500 individuals. We offer a variety of appointment types, both urgent and non-urgent, to cater to the diverse needs of our patients. If you wish to discuss this matter further, I am available for a phone conversation or a face-to-face meeting at your earliest convenience. Yours sincerely, Dr. Babu Hussain GP Partner, Bridge Medical Centre