Bridge Medical Centre
Wassand Close, Three Bridges, Crawley, West Sussex, RH10 1LLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible admin
Rated 1 star out of 5
by Matthew Shostak - Posted on 07 August 2023
When you get through to the medical staff they're great unfortunately getting through to them is virtually impossible. I am currently waiting for callbacks from 6 separate attempts to contact them in the last 2 months including today when an 8:30 callback request has gone unanswered and I have now been dropped from their callback list.
Visited August 2023
Review titled Bridge Medical Centre
Replied on 17 August 2023
Dear Mr Shostak, I sincerely apologise for the difficulties you've encountered whilst trying to contact our surgery. Your feedback highlights areas where we must improve, and I'm truly grateful for your candour. At Bridge Medical Centre, our primary goal is the well-being and satisfaction of our patients. We endeavour to provide the highest standard of care, and it's deeply regrettable when we don't live up to the expectations we set for ourselves, especially in terms of communication. Please be assured that I am taking your concerns very seriously. I will personally investigate the matter and be in touch with you to discuss this further. We view each piece of feedback as an invaluable opportunity to refine and better our services. Once again, my apologies for the inconvenience caused. We cherish your trust and will work diligently to uphold it in every interaction. Warm regards, Dr Babu Hussain, GP Partner Bridge Medical Centre
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Review titled Not helpful
Rated 2 stars out of 5
by Anonymous - Posted on 29 August 2023
On NHS England is saying they are accepting new patients, but when I went there they said not. I was given a wrong telephone number to call Allocation Team, I decided to call different GP and they gave me the write number. It's very said the way recepcionist doesn't care about others.
Visited August 2023
Review titled Bridge Medical Centre
Replied on 30 August 2023
Dear Sir or Madam, Thank you for taking the time to provide feedback on your recent experience with Bridge Medical Centre. I take every feedback, whether positive or critical, very seriously. Through such observations, we continually refine our service to serve the community better. I am deeply sorry to hear about the inconvenience you experienced and would like to investigate this matter personally. I invite you to contact Bridge Medical Centre at (01293) 526025 at your earliest convenience. I have informed our administrative team about your feedback, so your call will be directly connected to me. I sincerely hope that you consider registering with Bridge Medical Centre. I am confident that you will experience the level of care and attention we provide to our patients, which is of the highest standard. For further information on how to register, please visit our website: https://www.bridgemedicalcentre.co.uk/join-the-practice. Thank you again for your valuable feedback, and I look forward to resolving this issue promptly. Kind regards, Dr Babu Hussain GP Partner, Bridge Medical Centre
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Review titled Excellent service
Rated 5 stars out of 5
by Adrian - Posted on 06 August 2024
Appointment was for a blood test. Everything ran perfectly and I was very happy with the treatment and the information I was given about my procedure. Thank you very much
Visited August 2023
Bridge Medical Centre has not yet replied.
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Review titled Mixed review
Rated 3 stars out of 5
by Anonymous - Posted on 20 June 2023
I am currently pregnant and having issues with iron supplements. I called to book an appointment with the GP, was quizzed by the receptionist and went through all the symptoms I have been having, she said the doctor will call you, I went to then ask something else and she hung up the phone. I have only had a pleasant experience since registering with the practice and found this quite rude as I had a further question to ask. I think it might be worth before hanging up without saying goodbye to say “is there anything else I can help you with today”. I work for the NHS and understand that everyone is busy and phone lines are difficult but now this will generate yet another call so more work for your staff.
Visited June 2023
Review titled Bridge Medical Centre
Replied on 21 June 2023
Dear Patient, Thank you for your feedback on your recent communication with a telephone receptionist and I'm sorry that this was your experience. I have passed on your comments to the Administration & Reception Manager for her to make sure that the whole team are aware of the potential impact of their communication style. You are right in that we are extremely busy both on and off the telephone and I'm pleased that up until this event, you have been happy with our services. Thank you again for your feedback. Kind regards, Jackie Morris Practice Business Manager
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 22 June 2023
Called the GP they never called me back. Even though I said it was really important. Ended up at AE and admitted to hospital. They never called me back. I'm still in hospital and just got a text saying can we ring you? If you get a chance with a better GP practise take it..... They are the worst. Stay clear
Visited June 2023
Review titled Bridge Medical Centre
Replied on 26 June 2023
Dear Patient, Thank you for your feedback and I'm sorry to read that you are currently in hospital. We will certainly pass your feedback on to the Practice once we can determine what's happened. We wish you a speedy recovery. Kind Regards, Jackie Morris Practice Business Manager
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Review titled Not happy
Rated 2 stars out of 5
by M Brown - Posted on 22 June 2023
Rang doc on Monday as still coughing badly and getting breathless really needed help was told doc would call me stay by phone which I did all day by 4.45 I got a call from doc and told to come in on Tuesday morning at 8.45 to see him when I arrived I didn't see the doc saw a paramedic so still coughing and breathless no satisfaction
Visited June 2023
Review titled Bridge Medical Centre
Replied on 26 June 2023
Hello M Brown, thank you for your feedback and I'm sorry to hear that we didn't meet your expectations on this day. Our Paramedic Practitioner is highly qualified and the Duty Doctor on the day would have triaged your case to him. If you are still unwell, please contact the Practice and we will arrange an alternative appointment. Once again, we are sorry we did not meet your expectations. Kind regards, Jackie Morris Practice Business Manager
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Review titled New system make great improvement
Rated 5 stars out of 5
by Anonymous - Posted on 03 April 2023
New system at surgery is so much better, no need to wait in line on phone as they call back and you get to see drs much easier. Make getting to see a dr a more positive experience
Visited April 2023
Review titled Bridge Medical Centre
Replied on 06 April 2023
Dear Patient, Thank you for your positive review and we are delighted that you find the new telephone system helpful. Kind regards, Jackie Morris Practice Business Manager
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Review titled Excellent care, thank you
Rated 5 stars out of 5
by Mrs Lauren Wennington - Posted on 12 April 2023
Thank you to the doctor who went above and beyond for my son today when we were struggling to find his medication. Excellent care as usual from this particular doctor.
Visited April 2023
Review titled Bridge Medical Centre
Replied on 13 April 2023
Dear Mrs Wennington, thank you for your positive review following the treatment of your son yesterday by Dr Rahiman. I have passed on your review to the Practice team who I know will appreciate the feedback. Once again, many thanks for taking the time to review. Kind regards, Jackie Morris Practice Business Manager
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Review titled Absolutely fantastic
Rated 5 stars out of 5
by MGPS - Posted on 21 March 2023
I’m so pleased because I have been attended by a great doctor, is incredible. Not only has she taken great care of my health, but also she is lovely to speak with at every appointment. It’s rare to find a doctor that combines such personal touches and care for a patient as a person with outstanding quality of medical care. I highly recommend becoming her patient!
Visited March 2023
Review titled Bridge Medical Centre
Replied on 03 April 2023
Dear Patient, Thank you for your super review describing the great care you have had from our Practice. I will be sure to pass on your comments to the Practice team and thank you once again. Kind regards, Jackie Morris Practice Business Manager
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Review titled Friendly Staff
Rated 4 stars out of 5
by Anonymous - Posted on 11 March 2024
I have always found all the Staff at my Surgery very helpful and friendly. Most recently I needed to change an appointment for a blood test to align with a hospital appointment. The person I spoke with was very understanding and was able to offer me suitable dates. I don’t very often need to speak to a GP but the Nurses are all very helpful and I trust them completely.
Visited March 2023
Review titled Bridge Medical Centre
Replied on 28 March 2024
Dear Sir or Madam, Thank you for your kind feedback regarding the friendly and helpful nature of our staff at the Bridge Medical Centre. We are immensely proud of our team's dedication to providing a welcoming and supportive environment for all our patients. It is heartening to hear that your recent experience, particularly in coordinating your appointments, was met with understanding and efficiency. We understand the importance of having a supportive and skilled team to ensure the best possible health outcomes for our patients. As part of our ongoing commitment to accessibility, we strive to offer appointments and services to the very end of the day, ensuring that our patients have access to the care they need at times that suit their schedules. Yours sincerely, Dr. Babu Hussain GP Partner, Bridge Medical Centre