Brooklands Health Centre
Unit 3, Brooklands Health Centre, Countess Way, Brooklands, Milton Keynes, MK10 7HNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good nurses
Rated 4 stars out of 5
by Anonymous - Posted on 25 June 2024
My appointment was for a B12 injection and this was done on time and with efficiency. My nurse was friendly and polite
Visited June 2024
Brooklands Health Centre has not yet replied.
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Review titled Great Admin service
Rated 3 stars out of 5
by Patience - Posted on 04 June 2024
I have been having issues with getting an appointment for a prescription review for medication that was prescribed once only when I need it long term. 4 calls later, having to start my story over again after unhelpful advice to call, go to the surgery (when they were not accepting meds queries) I spoke to a lovely lady. She was professional, friendly, listened and *heard* my frustrating experience. She tried her best and managed to get me an appointment with an ANP. Who then didn’t call at the appointed time and I was marked as Did not Attend (while I had been sat at home waiting for the call..). Cue today and I went in in person , and there was the regular receptionist . Breathed a sigh of relief because I knew she would help me with my problem. I have had several dealings with her and every time, with a cheerful tone and smile, has sorted out whatever problem I have had at the surgery and I have left feeling reassured that someone has listened. I am would recommend the Surgery manager gets these 2 ladies to reach their colleagues customer care because despite how frustrating things are with the surgery right now, having someone listen instead of fobbing you off with “call tomorrow “ when you know calling the surgery at 8am is a real “extreme sport” goes a long way in allaying patient frustration. More Patient Navigators like these 2 ladies please Brooklands Surgery
Visited June 2024
Brooklands Health Centre has not yet replied.
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Review titled Great receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 06 June 2024
Spoke to Yasmin who really is the most amazing lady. She listens to you and goes above and beyond to help you. Thank you so much Yasmin
Visited June 2024
Brooklands Health Centre has not yet replied.
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Review titled Professional and helpful
Rated 4 stars out of 5
by Tec - Posted on 15 June 2024
The receptionist was very professional and helpful. Managed to listen carefully to my issue and reassured me . I have been trying to book an appointment for almost 2.5 weeks and was losing hope of ever getting seen.
Visited June 2024
Brooklands Health Centre has not yet replied.
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Review titled Lovely Nurse
Rated 5 stars out of 5
by Debbie Dowling - Posted on 25 June 2024
Went into see the nurse 10 minutes late. Nurse apologises. Very thorough with going through the notes. Took my blood with no issues. Very friendly and putting me at ease. A comfortable and unstressed experience.
Visited June 2024
Brooklands Health Centre has not yet replied.
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Review titled Excellent Receptionist
Rated 5 stars out of 5
by Mary Harris - Posted on 20 June 2024
I left a message on the NHS app this morning & within 5 hours I had a telephone call from my favourite Receptionist, who has beautiful red hair! She'd seen my message, spoken to the duty GP & called to give me an appointment for the next morning asking a few details of my condition. I cannot praise this Receptionist enough, she is always very personable, polite, understanding & has ultimate patience with those visiting the surgery! Being a receptionist in these times when the NHS is under so much strain is a difficult role. She is the blueprint for all receptionists! Others can learn so much from her!
Visited June 2024
Brooklands Health Centre has not yet replied.
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Review titled Friendly and prompt service
Rated 3 stars out of 5
by Penelope Lunn - Posted on 20 June 2024
Pt 1 of biannual diabetes review, with nurse R was unrushed, thorough and encouraging. Set my nerves at rest and had friendly demeanor.
Visited June 2024
Brooklands Health Centre has not yet replied.
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Review titled Great Pharmacist
Rated 5 stars out of 5
by Hiten - Posted on 12 June 2024
The Pharmacist, was really efficient, with my Annual Medication Review call. I've spoken to him last year as well and was pleased with the service. He went through in detail and even helped with some further concerns I had, explaining my recent blood results, and made some appointments with a Nutritionist and Wellbeing coach. Overall really happy with the service he provided, and would recommend him at Brooklands Health Centre, he was very helpful and knowledgable and understood my frustrations with getting an appointment, which has been a real pain point during the last year when trying to book GP appointments and he reassured me that their is new management, and more staff, and has improved since June. I will give it another go and see how easy it is to get a GP appointment!
Visited June 2024
Brooklands Health Centre has not yet replied.
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Review titled Practice in crisis
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2024
It's impossible to get an appointment for the same.e day or in advance. My daughter waited from 8.00 am this morning to make an appointment for her daughter. She was told no appointments today they do not have any staff. Only 1 nurse at the practice, with thousands on the register. She was told to ring 111. This practice contract was taken over last September 2023 by a new contractor. I waited over 10 days for a repeat prescription to be issued and had to go into the practice and wait for it to be done. I suspect this is another American company taken over as the previous one was. It's about making money off the NHS but not providing the service. I weep at the appalling state of NHS where you struggle to get a NHS dentist, now getting to even see a doctor is a lottery. I expect the Dr's that do appear at the surgery are locums as NHS doctors are also working private practice. American health service here we come!
Visited April 2024
Brooklands Health Centre has not yet replied.
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Review titled Patient Participation Group (PPG)!
Rated 2 stars out of 5
by Sam C. PhD - Posted on 19 April 2024
A few days ago I received a telephone call from a lady apparently employed by the company who wanted to confirm my interest to join the PPG and asked whether I would be available to attend the first meeting to be held on 23/4/2024 at 6:00 pm at the practice. I agreed to join the meeting but had a brief conversation on the current poor services provided by the new company since it took over last year and told her that the reviews left by the patients reflect widely their frustration and unhappiness. However if the company is serious to to take into account the suggestions to improve their services I would be happy to join the group. She then said that I should receive a message or e-mail soon about further details. Yesterday I received a message saying "please be advised that applications to join the PPG are now closed ,as all membership vacancies have been filled." What a joke, as if I applied for a job but failed to get it! Perhaps I was too critical about the company's poor services in my recent reviews/comments that made me ineligible to be a member of the PPG.
Visited April 2024
Brooklands Health Centre has not yet replied.