Brooklands Health Centre
Unit 3, Brooklands Health Centre, Countess Way, Brooklands, Milton Keynes, MK10 7HNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lovely Nurse
Rated 5 stars out of 5
by Debbie Dowling - Posted on 25 June 2024
Went into see the nurse 10 minutes late. Nurse apologises. Very thorough with going through the notes. Took my blood with no issues. Very friendly and putting me at ease. A comfortable and unstressed experience.
Visited June 2024
Brooklands Health Centre has not yet replied.
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Review titled Excellent Receptionist
Rated 5 stars out of 5
by Mary Harris - Posted on 20 June 2024
I left a message on the NHS app this morning & within 5 hours I had a telephone call from my favourite Receptionist, who has beautiful red hair! She'd seen my message, spoken to the duty GP & called to give me an appointment for the next morning asking a few details of my condition. I cannot praise this Receptionist enough, she is always very personable, polite, understanding & has ultimate patience with those visiting the surgery! Being a receptionist in these times when the NHS is under so much strain is a difficult role. She is the blueprint for all receptionists! Others can learn so much from her!
Visited June 2024
Brooklands Health Centre has not yet replied.
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Review titled Friendly and prompt service
Rated 3 stars out of 5
by Penelope Lunn - Posted on 20 June 2024
Pt 1 of biannual diabetes review, with nurse R was unrushed, thorough and encouraging. Set my nerves at rest and had friendly demeanor.
Visited June 2024
Brooklands Health Centre has not yet replied.
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Review titled Great Pharmacist
Rated 5 stars out of 5
by Hiten - Posted on 12 June 2024
The Pharmacist, was really efficient, with my Annual Medication Review call. I've spoken to him last year as well and was pleased with the service. He went through in detail and even helped with some further concerns I had, explaining my recent blood results, and made some appointments with a Nutritionist and Wellbeing coach. Overall really happy with the service he provided, and would recommend him at Brooklands Health Centre, he was very helpful and knowledgable and understood my frustrations with getting an appointment, which has been a real pain point during the last year when trying to book GP appointments and he reassured me that their is new management, and more staff, and has improved since June. I will give it another go and see how easy it is to get a GP appointment!
Visited June 2024
Brooklands Health Centre has not yet replied.
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Review titled Practice in crisis
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2024
It's impossible to get an appointment for the same.e day or in advance. My daughter waited from 8.00 am this morning to make an appointment for her daughter. She was told no appointments today they do not have any staff. Only 1 nurse at the practice, with thousands on the register. She was told to ring 111. This practice contract was taken over last September 2023 by a new contractor. I waited over 10 days for a repeat prescription to be issued and had to go into the practice and wait for it to be done. I suspect this is another American company taken over as the previous one was. It's about making money off the NHS but not providing the service. I weep at the appalling state of NHS where you struggle to get a NHS dentist, now getting to even see a doctor is a lottery. I expect the Dr's that do appear at the surgery are locums as NHS doctors are also working private practice. American health service here we come!
Visited April 2024
Brooklands Health Centre has not yet replied.
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Review titled Patient Participation Group (PPG)!
Rated 2 stars out of 5
by Sam C. PhD - Posted on 19 April 2024
A few days ago I received a telephone call from a lady apparently employed by the company who wanted to confirm my interest to join the PPG and asked whether I would be available to attend the first meeting to be held on 23/4/2024 at 6:00 pm at the practice. I agreed to join the meeting but had a brief conversation on the current poor services provided by the new company since it took over last year and told her that the reviews left by the patients reflect widely their frustration and unhappiness. However if the company is serious to to take into account the suggestions to improve their services I would be happy to join the group. She then said that I should receive a message or e-mail soon about further details. Yesterday I received a message saying "please be advised that applications to join the PPG are now closed ,as all membership vacancies have been filled." What a joke, as if I applied for a job but failed to get it! Perhaps I was too critical about the company's poor services in my recent reviews/comments that made me ineligible to be a member of the PPG.
Visited April 2024
Brooklands Health Centre has not yet replied.
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Review titled Diabolical
Rated 1 star out of 5
by Mrs TM Andrews - Posted on 12 April 2024
After wanting an appt as I was having early signs of UTI but wasnt able to get one for 7 days i was given the 13/04/2024 at 11am i received a txt from surgery to advise my appt time had changed to 14.15 I was not informed of this to see if that was suitable. I then receive a txt at 6.07pm on Friday 12th to advise the day/time has been changed again to Monday 15th at 5pm totally unacceptable again no call was made to see if that day/time is convenient. I urgently need to see a doctor as i think I may have UTI of which i have had for over 7 days now I have had sepsis twice and been admitted to hospital on several occasions to have antibiotics intravenously due to the severity @ quickness of these infections of which the surgery are totally aware of. I am totally and utterly disappointed at this service yet again its hard enough getting an appt. This requires urgent attention as it is totally unacceptable.
Visited April 2024
Brooklands Health Centre has not yet replied.
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Review titled Fantastic nurse
Rated 4 stars out of 5
by Stevi Fountain - Posted on 07 October 2024
The receptionist is lovely and the nurse who took my blood was the nicest most wonderful person! She took the time to talk to me and shared a similar situation which was so kind. I would have her do my bloods all the time and will try going forward!
Visited April 2024
Brooklands Health Centre has not yet replied.
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Review titled phone for appointment
Rated 1 star out of 5
by Anonymous - Posted on 04 March 2024
Rang at 8:00:20, twenty seconds after the phone lines opened. Still on hold 90 minutes later. If you've got no appointments available, say so. A man could die waiting for you to answer.
Visited March 2024
Brooklands Health Centre has not yet replied.
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Review titled Bad practices
Rated 1 star out of 5
by Hitesh - Posted on 22 March 2024
I called today, for my son's ear infection on my first call had to wait for half hour, the lady I spoke to was really rude, didn't wanted to listen to me and told me that they got no appointment and either call 111 or take him to hospital. Where I was told by doctor to call back. The. I called 111 they sent the surgery electronic referral and asked me to call surgery back. Again I was told to take my son to hospital as they don't have any urgent referral appointments as well. Frustrating thing is their phone system is also scam where when you press 4 for referral it doesn't forward the call anywhere only way you can speak to someone is by pressing 1 for appointment. Really bad surgery I really don't recommend them.
Visited March 2024
Brooklands Health Centre has not yet replied.