Brookside Group Practice
Brookside Surgery, Brookside Close, Gipsy Lane, Earley, Reading, Berkshire, RG6 7HGContact details and opening times
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Reviews
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Review titled What has happened to this practice ??
Rated 3 stars out of 5
by Anonymous - Posted on 15 August 2022
This surgery used to provide excellent patient care with an emphasis on seeing ones usual GP for continuity of care, sadly not anymore. Navigating the E-consult form is painful, with ridiculous repetitive questions, that usually lead nowhere useful ! If you finally do get past being "triaged" then you are more than likely to be seen by a "healthcare professional" who are not always in my experience the most suitable or qualified. The merger with the nearby Wilderness Road practice, cannot be a cause for celebration from the BGP patients point of view as it will now put the existing practices under further strain. Patient appointments are now been rescheduled to different surgeries which also isn't always helpful.
Visited July 2022
Review titled Brookside Group Practice
Replied on 18 August 2022
Dear Patient, We are sorry you felt disappointed with our service. Due to high demand for healthcare service we find that eConsult system allows us to triage appointment requests on the basis of medical urgency while also helping us keep the telephone lines more available for those patients who do not have access to internet or technology required. We work as a multidisciplinary team and aim to book patients in for appointments with the most appropriate clinician for their specific medical concern. We have Specialist Nurses, Paramedics, Health and Wellbeing Advisors, Practice Pharmacists, Health Care Assistants, Phlebotomists, Physician Associates, MSK specialists as well as GPs. If you get in touch with us via the practice website and give us some details about your appointment we will be able to check if you have been triaged appropriately to see the right member of our clinical team. Thank you for your feedback on the Wilderness Road Surgery merging with the Practice. We have been working hard over recent months to ensure that this goes as smoothly as possible, and that patient care continues for all patients with minimal impact or inconvenience. Let us reassure you that we do not anticipate the merge to have an adverse effect on our appointment system. We have published a leaflet "The right care, at the right time" which may be helpful to you in understanding how the practice works. It can be found here, https://www.brooksidegrouppractice.co.uk/wp-content/uploads/2022/07/GP-Services-Today-brochure-FINAL_WR-175858c2-2334-4c2d-a17b-e77a7dc24f28.pdf Kind regards, Brookside Group Practice
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Review titled Great Team_ If you can get that far
Rated 3 stars out of 5
by Anonymous - Posted on 28 July 2022
I have always historically had great service from Bgp. But since the introduction of E Consult, I can never find the condition to e consult on (Heart condition). Always I have to select an other symptom and explain. As I say once you manage to get past the e consult, the staff are great.
Visited July 2022
Review titled Brookside Group Practice
Replied on 05 August 2022
Thank you for letting us know that the team are great- we will pass on your feedback. If you are having trouble finding a condition to fit your symptoms in the econsult system do use the “general advice” form and we can review your information and book you an appropriate appointment with a clinician who will be able to help you. Thanks the team at BGP.