Broomfield Park Med.Ctr.
Spon End, Coventry, CV1 3HQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Waiting times
Rated 4 stars out of 5
by Manni - Posted on 05 June 2024
I’m disappointed at the wait time for call to be answered ie 10 minutes on 4th June ..other times has been as long . Why can gps not see patients without it taking about 3 wks for a regular appointment? Walk-in centre is becoming a better option for people that need medication with our it being life or death . Gap needs to be bridged somehow ..
Visited June 2024
Review titled Broomfield Park Med.Ctr.
Replied on 06 June 2024
Hi Manni, I am sorry to hear you had to wait longer then you would have liked. Due to the increase in demand it is having a major impact on capacity. We have recruited a record number of receptionists, a new phone system and recruited more medical professionals. However, demand is still impacting us and many other practices in Coventry. If you would like to discuss this further, please pop into the surgery and ask to speak to a member of management.
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Review titled Big Thank you.
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2024
Very recently i called practice and although fully booked that day i asked to see a nurse as i really did not feel great .I was able to see the nurse practitioner and with in 5 minutes the nurse knew i was not well and called a dr to see me.A ambulance was called and while waiting for the ambulance to take me to hospital the nurse checked on me and the receptionists also kept an eye on me.I was very scared as it was serious but just from having reassurances from the staff kept me calm.I know myself that in the past I have cursed when no appointments available but when it comes to emergency treatment no one can fault this surgery and its staff,
Visited June 2024
Broomfield Park Med.Ctr. has not yet replied.
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Review titled Great care
Rated 5 stars out of 5
by Linda Dargie - Posted on 04 June 2024
I am a carer for a patient in your practice and would just like to send praise for the wonderful service we always receive - the paramedics who have come out the last twice are very thorough and so pleasant and reassuring to my client so I just wanted to say thank you so much
Visited June 2024
Broomfield Park Med.Ctr. has not yet replied.
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Review titled By and large a very good practice
Rated 5 stars out of 5
by Pauline - Posted on 26 June 2024
Recent experience, excellent, however, I had to wait almost 1 hour to speak to a receptionist today, and I was 7th in line. Judging by this length of time, if you haven't got a medical emergency when you first call, you've certainly got one by the time you get through.
Visited June 2024
Review titled Broomfield Park Med.Ctr.
Replied on 26 June 2024
Thank you for your review. We are aware of the demand issues we are facing and we are currently recruiting more staff and looking at processes to address this.
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Review titled Not Impressed
Rated 1 star out of 5
by Mr Noel Kelly - Posted on 15 June 2024
I have certain health issues including a build up of ear wax from time to time, bouts of gout from time to time and more recently had a stroke which resulted in the permanent and virtual loss of sight in my left eye. I have been on a prescription to reduce the blood pressure which was stopped. Regularly been sent on blood tests the outcome of which I have been left completely in the dark and the majority of times I go to the walk in centre if I need medical treatment. I told the in somewhat forthright terms what I thought of them and have been de-registered. Will I notice any difference Probably not.
Visited May 2024
Review titled Broomfield Park Med.Ctr.
Replied on 17 June 2024
You have been removed as a patient as you have been rude and abusive towards our staff. This is not the first occasion that you have been inappropriate towards staff members. We operate zero tolerance with bad behaviour towards our staff.
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Review titled Too many patients/locations for the number of GP’s
Rated 2 stars out of 5
by Anonymous - Posted on 30 May 2024
At 08.00 number 32 in call list; eventually connected. No appointments today (30th) or tomorrow. June appointments not able to be booked. Not actually been to surgery since before Covid (I.e. more than four years and in mid 80’s. The surgery used to be excellent and has been recommended by me before, but not anymore for sure.What has happened with regard to guidelines etc for care of the ‘elderly/well being checks? Very disappointed and anxious about future care.
Visited May 2024
Review titled Broomfield Park Med.Ctr.
Replied on 31 May 2024
We are sorry to hear of your concerns, demand is at an all time high at the moment and we are doing everything we can to address this. We would be happy to discuss this further, please contact us and ask to speak to the Practice Manager or Operations Manager.
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Review titled Anxiety trying to get anxiety medication.
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2024
So my tablets were organised that I just collect them from Morrisons and they automatically get sent over 2 months at a time. This was sorted by a lovely lady at the surgery some time ago. Last Saturday I went to Morrisons to be told there were no tablets as now they had to be ordered and were no longer automatic. So I then ordered my tablets via the NHS app. Went to collect them on Tuesday, no tablets as my request via the app was declined. Called the surgery at 9 this morning and was told someone would call me back. Nearly 3pm and no call back. Called the surgery and pressed the option for prescriptions. Now been on the phone for nearly an hour and I'm still caller number 3. Feeling really poorly as now haven't had a tablet for days. Very anxious as no clue how I'm going to get this sorted. Don't know what to do to get my tablets? I have had no contact requesting a review so have no understanding why the request was declined?
Visited May 2024
Review titled Broomfield Park Med.Ctr.
Replied on 23 May 2024
I am sorry to hear this. Demand is currently very high at the Practice and there can be delays getting through to us. Please contact the Surgery and ask to speak to the Practice Manager who will look at this matter for you.
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Review titled Be more compassionate
Rated 2 stars out of 5
by Anonymous - Posted on 22 March 2024
I have been with this practice for over 2 years now and even when I have moved house I have stayed there as it was always good. However recently it has been a total nightmare. Calls to reception past the time of booking appointment are taking 15 -20 min for someone to answer the phone. Then you are met with a hostile person who has an attitude that you have interrupted their day. People who call the surgery are dealing with some sort of health issues and it would be amazing for the reception staff to be aware of that and be more helpful. I have set up the call from the doctor regarding my blood test and this was arranged for this morning. I have called the practice at 11.40am as NHS app showed this appointment has been done and I haven't had any missed calls. I was told I'm still on the list and the doctor will call me. I have heard nothing so call the receptionist again at 2.20pm and was told they have tried calling me. Again explained that I had not have any calls I was told quite rudely that I was on the list still and will receive a call. This is simply unacceptable. I understand that things can happen and there might me a delay however please advise your patient about that and at least apologise. I have not heard the word sorry once from any of the reception staff when I have called them. I have chosen to do call appointment as I thought it will be better for everyone. Next time I will opt in face to face and I can't trust that I will be called at the time of the day I was arranged to.
Visited March 2024
Review titled Broomfield Park Med.Ctr.
Replied on 26 March 2024
We are sorry to hear this and if you would like to contact the Practice Manager, they will be more than happy to discuss this further.
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Review titled Urgent action needed
Rated 3 stars out of 5
by Shirley Lewis - Posted on 22 April 2024
I am having significant difficulties with my monthly Repeat Prescriptions requested by Fittleworths my Stoma Pouch suppliers who have been supplying me since 2008. Both my supplier and myself have to keep chasing the surgery for signed approval for my pouches. Worse still, only the Adhesive remover and waste disposal bags gets signed off and not the actual stoma pouches which are the most important items. It is most imperative that I receive these promptly each month. I wish to record this as a formal complaint please and be reassured that future prescription requests will not be delayed. This is extremely stressful for me. Can the person responsible for signing off my Stoma Pouch repeat prescription requests please be advised of the importance of actioning these so that I am not to be left without!! It’s a real dilemma for me! Many thanks.
Visited March 2024
Broomfield Park Med.Ctr. has not yet replied.
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Review titled Bad GP experience, good administrative experience
Rated 3 stars out of 5
by Anonymous - Posted on 16 February 2024
I was incorrectly diagnosed by a doctor working at the Broomfield Medical Centre. This was compounded by the doctors failure to engage with myself as a patient. During the first meeting I suggested what I thought my diagnoses could be and had my opinion dismissed. This resulted in myself having two more GP meetings before getting the scan that led to my successful diagnoses. Despite a large hit to quality of life - being in pain and discomfort and now becoming much more immobile – I received a text from the initial doctor that incorrectly diagnosed me, which I am unable to respond to, informing me I will not be referred for the operation needed and potentially condemning me to long term pain/discomfort and a much reduced quality of life. I am aware that there could be reasons such as wider NHS policy and/or wait times that led me not being referred, however I do not know that as I was not consulted or talked to. I would like to add that the people working the referrals desk were wonderful and the final GP I spoke to, a locum, were approachable, helpful and useful in ensuring I got a successful diagnoses. The division of the phone line into reception and referrals is also a great design in ensuring you as a patient get what you need much faster.
Visited February 2024
Review titled Broomfield Park Med.Ctr.
Replied on 18 February 2024
Hi - I am sorry you did not receive a positive experience at the Practice. If you would like to contact the Practice Manager they can discuss this further with you.