Brunswick Park Medical Practice
Brunswick Park Road, New Southgate, London, Greater London, N11 1EYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Superb Response
Rated 5 stars out of 5
by Jeremy Shotts - Posted on 06 October 2023
Some potentially troubling symptoms following recent heart surgery. The GP assigned was extremely understanding and diligent in investigating and considering all the potential causes. She was reassuring and provided sensible options for applying the precautionary principle in case a bacterial infection was involved. I felt both reassured and supported in being given options depending on whether symptoms improved or worsened. Could not recommend more highly. Exemplary GP service.
Visited October 2023
Brunswick Park Medical Practice has not yet replied.
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Review titled Fabulous Staff
Rated 5 stars out of 5
by Anonymous - Posted on 26 October 2023
The staff at Brunswick are really helpful I have for my family made several calls about different things, and the staff have always gone out of there way to help I always have a positive attitude with them and never get frustrated or angry. They are doing there jobs to the best of there ability in stressful NHS conditions If every patient was patient and kind everyone would have a same outcome I have and I know that that isn’t the case Rudeness get you now where
Visited October 2023
Brunswick Park Medical Practice has not yet replied.
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Review titled Great band caring
Rated 5 stars out of 5
by Solvig Krause - Posted on 03 October 2023
I had to make an emergency appointment following a week’s diarrhea and bad abdominal pain . The doctor I had seen took more time and care I have seen and experienced in many many years . She really took time to investigate and even rang my surgeon following an endoscopy to exclude any post procedure problems . I felt in very good hands and after recommending to go straight to A & E which I did, the pain was seen to immediately after receiving various intravenous drips. I felt like a new person in the morning again. Generally when I call in , there is always a friendly voice on the other site of the phone . I now changed my surgery 3 x within a year but confident, I have found the perfect surgery practice for me .
Visited September 2023
Brunswick Park Medical Practice has not yet replied.
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Review titled Absolute joke of a practice
Rated 1 star out of 5
by Mehran - Posted on 22 August 2023
This practice has been the worse ever practice I have ever signed up for. I sent an image of my acne as requested and they never even called me back until I called them two days later when the doctor should have called me, this is not patient centered care at all. When I then got my antibiotics, the dose is incorrect. I’ve called again and then it took me ages to even clarify if the dose is correct
Visited August 2023
Brunswick Park Medical Practice has not yet replied.
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Review titled Impressed
Rated 5 stars out of 5
by H Tyrimos - Posted on 18 August 2023
I must say that I’m very impressed with the appointment system at the practice - submitted econsult and had response promptly and appt the same same. All we hear is GP appts difficult to get but I can honestly say on multiple occasions the econsults for my family have been dealt with very promptly and efficiently. Always feel doctors are thorough and caring. I’ve been with the practice fir many years and very happy with the whole service.
Visited August 2023
Review titled Brunswick Park Medical Practice
Replied on 09 October 2023
Dear H Tyrimos Thank you for sharing your positive experience and we are pleased you and your family are happy with our service and the medical care from our doctors, healthcare staff and an efficient and supportive service from our administrative staff team. We are very fortunate and proud to have an excellent team, both clinical and non-clinical, who are conscientious and dedicated to providing a high quality healthcare service to our patients. We have worked very hard to ensure our systems and procedures are robust and make the patient journey seamless. Whether you access the eConsult online system via our website or through the NHS app on your mobile phone, our eConsult system is the most effective and efficient way of contacting the practice for medical or administrative enquiries/ We review and action your eConsult enquiry quickly, usually within 24 hours, and respond accordingly to offer you an appointment or other service as necessary. We work hard to ensure our systems and procedures are streamlined and tailored to the needs of our patients and to offer our patients the best possible care and service. All our staff receive regular training and maintain and expand their clinical skills and knowledge. Our team attend regular training, such as customer service skills training and also complete their mandatory training periodically. We hold regular clinical and administrative meetings where we discuss and review our service, and make improvements as required, to meet the needs of our patients, and ensure we provide a caring, inclusive and tailored healthcare service. We value your feedback and the opportunity to hear your views. Toulla Trupia, Practice Manager
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Review titled An understanding and empathetic practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2023
I felt completely listened to and understood by my GP who offered non judgemental support and practical action when I shared my mental health worries. Thank you.
Visited May 2023
Review titled Brunswick Park Medical Practice
Replied on 05 October 2023
Dear Patient Thank you for sharing your positive experience of the GP and we are pleased to hear you felt fully supported with your healthcare needs in a caring and non-judgmental way. We are very fortunate and proud to have an excellent team, both clinical and non-clinical, who are conscientious and dedicated to providing a high quality healthcare service to our patients. All our staff receive regular training and maintain and expand their clinical skills and knowledge. Our team attend regular training, such as customer service skills training and also complete their mandatory training periodically. We hold regular clinical and administrative meetings where we discuss and review our service, and make improvements as required, to meet the needs of our patients, and ensure we provide a caring, inclusive and tailored healthcare service. We value your feedback and the opportunity to hear your views. Toulla Trupia, Practice Manager
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Review titled Professional & friendly practice
Rated 5 stars out of 5
by Leung Yuk Lun - Posted on 05 May 2023
staff of brunswick park medical practice (the practice) are always ready to help, efficient and nice. i needed an urgent change of gp from my previous one to the practice. they listened with heart to my wife's explanation and did the registration on urgent basis. i could then be discharged home fast. thank you! they are lovely angels who should be treated with respect and smilies!
Visited May 2023
Review titled Brunswick Park Medical Practice
Replied on 05 October 2023
Dear Leung Yuk Lun Thank you for taking the time to share your positive experience of our staff and service and that we were able to assist you to register quickly and ensure were able to be discharged home. We are very fortunate and proud to have an excellent team of clinical and non-clinical staff, who are conscientious and dedicated to providing a high quality healthcare service to our patients. We are pleased to hear our service, systems and procedures worked well and as intended, and you received the care and service you needed in a timely and supportive way. We value your feedback and it is important to us that we hear our patients views, whatever they are, so we can continue to improve and develop and tailor the healthcare services we provide. Toulla Trupia, Practice Manager
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Review titled Wonderful doctor
Rated 4 stars out of 5
by Zara Welsh - Posted on 10 March 2023
I have seen this amazing doctor on more than one occasion for different reasons. Never feel rushed, always feel listened to and very grateful to have her at the practise. Thanks again.
Visited March 2023
Review titled Brunswick Park Medical Practice
Replied on 20 March 2023
Dear Zara Welsh Thank you for sharing your positive experience of the doctor and our service to you. We are very fortunate to have a committed and dedicated team of clinical staff and administrative staff who strive to provide the highest level of care and service to our patients. We value patient feedback to support the practice to improve and develop our services. As part of the practice's ongoing learning and team development, we will share your comments with the team. Toulla Trupia, Interim Practice Manager
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Review titled Really helpful and responsive
Rated 5 stars out of 5
by Ian Wainer - Posted on 14 March 2023
My experience of this practice and the doctors has been excellent. The doctors have really listened and treated me as a partner in maintaining my health. I have been seen promptly and I am registered blind and the practice has taken my needs into account. A big thank you to everyone who works at Brunswick Park.
Visited March 2023
Review titled Brunswick Park Medical Practice
Replied on 20 March 2023
Dear Ian Wainer Thank you for sharing your positive experience of the doctor and our service to you. We are very fortunate to have a committed and dedicated team of clinical staff and administrative staff who strive to provide the highest level of care and service to our patients. We work hard to ensure you and all our patients are fully supported to access our services and get the care you need. We value patient feedback to support the practice to improve and develop our services. As part of the practice's ongoing learning and team development, we will share your thanks with the team. Thank you again for your feedback. Toulla Trupia, Interim Practice Manager
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Review titled Friendly and efficient Practice
Rated 5 stars out of 5
by Janice Blinder - Posted on 16 March 2023
Our family health issues have been speedily and sympathetically dealt with by both face to face appointments and telephone follow ups. We have been able to arrange preliminary appointments within a reasonable period of time using the telephone booking system as the on line system (which we do not mind using if a sufficient number of appponyments is released) was not available at that time.
Visited March 2023
Review titled Brunswick Park Medical Practice
Replied on 05 October 2023
Dear Janice Blinder Thank you for taking the time to share your positive experience of our staff and service. We are pleased to hear our systems and procedures are working well, as intended, and you received the care and service you needed in a timely and supportive way. We are pleased you found the online booking service and telephone booking service effective to book your appointment and we review and amend the number of online bookable appointments available to ensure we offer an adequate number depending on demand. Our eConsult online system is another very effective and efficient way of contacting the practice for medical or administrative enquiries, we review and action your eConsult equiry, usually within 24 hours, and respond accordingly to offer you an appointment or other service as necessary. EConsult can be accessed by logging into your NHS App, either on your mobile handset or the online website. Please ask our reception for assistance if required. We work hard to ensure our systems and procedures are streamlined and tailored to the needs of our patients and to offer our patients the best possible care and service. We are very fortunate and proud to have an excellent team, who are dedicated to providing a high quality service to our patients. All our staff receive regular training, such customer service skills, and complete their mandatory training periodically. We hold regular clinical and administrative meetings where we discuss and review our service, and make improvements to meet the needs of our patients. We value the opportunity to hear our patients views. Thank you. Toulla Trupia, Practice Manager