Buckden Surgery
The Surgery, Mayfield, Buckden, St. Neots, Cambridgeshire, PE19 5SZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very good service
Rated 5 stars out of 5
by Stuart Tisbury - Posted on 28 March 2025
Everybody has given me a good service with a smile. I have no complaints with the either Buckden or Little Paxton. The diabetic nurses are friendly and helpful.
Visited March 2025
Review titled Buckden Surgery
Replied on 07 April 2025
Thank you for your kind review Mr Tisbury, I am pleased to read that our diabetic nursing team were able to help you, I will pass along your comments to the team. Many thanks! Lauren Farmer - Quality Manager
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Review titled Practice Nurse
Rated 5 stars out of 5
by Moreenna Bunn - Posted on 24 March 2025
After needing treatment on an ulcer on my leg, I have received by the practice nurses excellent care also the help and service by the reception staff has been great. They always text me with appointments they manage to find and squeeze me in, and texting me appointment reminders. First class care on every occasion I have had to use the service, thank you Morwenna.
Visited March 2025
Review titled Buckden Surgery
Replied on 25 March 2025
Hello Mrs Bunn, thank you so much for your lovely review of our reception and nursing team. We are so pleased that we are able to help as best as we can. I will pass along your feedback to practice staff and I know that it will be appreciated! Take care, Lauren Farmer - Quality Manager
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Review titled Excellent Practice and Staff
by Anonymous - Posted on 04 April 2025
I have been registered with Buckden Surgery for several years and have always received prompt, kind and effective medical support for various reasons. Everyone that I have been in contact with has been professional, efficient but with kindness and empathy. During a particular dark period, the practice nurse provided me with support that had a huge impact on my well-being. Her patience and approach to my depression enabled me to become more objective about my feelings and her on-going support helped me to recover and return to my normal self more quickly. Knowing that I was receiving her support with follow-up phone calls, helped me but also reassured my husband who has mostly had to support me through periods of depression alone. Buckden Surgery makes good use of technology to make their services more efficient with online request for appointments, repeat prescriptions and other services. This may not be to everyone's taste, but it's brilliant to be able to collect prescriptions at any time of day from the secure access machine. The people that work on reception in Buckden and Little Paxton has always been helpful and kind in their manner making sometimes difficult or stressful interactions easier. My only negative comment is that I have to order prescription medications monthly when it would be more convenient for me to order every two months, but I understand that this has an impact on the payments the surgery receives so it's not a big deal. I would be worried if I had to move out of the area and had to register with a different practice as I'd worry that it wouldn't be anywhere near as good. I hope they can continue to maintain their excellent levels of service. Incidentally, my husband's view of Buckden Surgery is the same, we both think it's very good.
Visited February 2025
Review titled Buckden Surgery
Replied on 07 April 2025
Good Afternoon. Thank you for your review of our practice, staff and services offered. I will forward these reflections on to our staff as they all work so hard to provide the very best care for our patients and it's lovely to read that on this occasion we got it right for you and your family. Thank you for taking the time to do this for us. Warmest Regards, Lauren Farmer - Quality Manager
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Review titled Great Experience
Rated 5 stars out of 5
by Anonymous - Posted on 07 January 2025
I reported an issue on line at lunchtime and received a call within a couple of hours inviting me to see a doctor at 1610. In my view the doctor was exceptionally well prepared and very thorough in discussing and helping me understand my symptoms. They were also very reassuring and clearly took and interest in me as an individual. As result, I left much less concerned and with a follow up appointment tomorrow for further tests. I don't think I could have asked for much better. Great service.
Visited January 2025
Review titled Buckden Surgery
Replied on 14 January 2025
Thank you for your kind feedback. We are delighted to hear that our online triage system worked effectively and that you had a positive experience with our team. Your comments motivate us to continue to provide high-quality care. Kind Regards, Lauren Farmer - Quality Manager
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Review titled Exceptional service and care
Rated 5 stars out of 5
by Martin Shirley - Posted on 28 January 2025
My latest engagement with the Buckden and Little Paxton surgeries was one of exceptional service and care. My online triage message was dealt with speedily and urgently and I was sitting in the doctors office within one hour. The analysis of the potential severity of my condition was spot-on and highly efficient and an immediate visit to A&E at Hinchingbrooke Hospital was arranged. The effectiveness of my visit to the surgery proved to be a major factor in my eventual recovery as my condition deteriorated during the subsequent few hours in A&E and I was eventually transferred to a ward. The quality of care and professionalism shown by everyone within the NHS was exemplary and I feel that I may not have been able to write this note of thanks if the chain of successful events, beginning with the Buckden and Little Paxton surgery, had not been so effectively contiguous. I also wish to thank the doctor for his compassion and care in calling myself and my wife during the day after we visited his surgery. That was an incredibly kind thing to do. Thank you.
Visited January 2025
Review titled Buckden Surgery
Replied on 28 January 2025
Dear Mr Shirley, Thank you for sharing your heartfelt feedback about your recent experience with Buckden and Little Paxton surgeries. We are truly grateful for your kind words and are delighted to hear that our prompt actions and care contributed positively to your health outcome. I will make sure your appreciation is passed along to the doctor and all staff involved in your care. Wishing you continued recovery and good health. Please don’t hesitate to contact us if you need any further support. Kind regards, Lauren Farmer - Quality Manager
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Review titled Kind, caring, efficient and capable
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2025
I cannot speak highly enough about the care I have received over a series of appointments. Each time, I have been greeted with warmth and professionalism. I was listened to carefully and time was given to voice all my concerns and history. They patiently provided thorough explanations, made time for my questions and made sure I understood every step of my treatment plan. Their expertise, combined with a compassionate approach, truly made me feel at ease. I left the appointment feeling confident and cared for and above all hopeful, which was hugely beneficial in and of itself. It’s clear that they are passionate about providing exceptional care, and I’m so grateful for the experience. I highly recommend them to anyone seeking knowledgeable, attentive, and empathetic healthcare.
Visited January 2025
Review titled Buckden Surgery
Replied on 14 January 2025
Hello, thank you for your lovely, kind review! These words and the support of our patients means a lot to us and it serves as a reminder of why we do what we do! Thank you, and take care of yourself. Lauren Farmer - Quality Manager
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Review titled Really helpful and knowledgeable
Rated 5 stars out of 5
by Anonymous - Posted on 06 December 2024
Sent me immediately to A&E. Explained everything to me. I feel that the new triage system is working really well, although I couldn't see to fill in the form but the receptionist was extremely helpful and did this for me. Thank you
Visited December 2024
Review titled Buckden Surgery
Replied on 09 December 2024
Thank you for leaving Buckden and Little Paxton Surgeries this great feedback. I am pleased to read that we were able to help and that you felt that a good service was received, especially with our online triage system. I hope that you are feeling better. Many thanks, Lauren Farmer - Quality Manager.
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Review titled Great Practice
Rated 5 stars out of 5
by Janet Edwards - Posted on 14 December 2024
I was given a very quick appointment for a blood test. Staff were friendly and caring. They were skilled in their various roles.
Visited December 2024
Review titled Buckden Surgery
Replied on 16 December 2024
Hello Janet, thank you so much for your positive review. I will take pleasure in forwarding this to our practice staff. Thank you again and Merry Christmas! Lauren Farmer - Quality Manager
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Review titled Dedicated Practice
Rated 5 stars out of 5
by Catherine Grigg - Posted on 05 February 2025
The Buckden & Little Paxton Surgery have been unfailingly efficient; every time I was unwell I was kept well-informed with same-day prompt responses and swift treatment as needed. I know this is not always the case in many GP surgeries, and so I am very grateful to all the staff for their prompt professionalism and care - for myself and my family. I have confidence that any further medical issues will be triaged effectively and dealt with in a timely manner. Sometimes it can be easy to take for granted such good medical service and so I just wanted to say a big Thankyou to the Buckden & Little Paxton Surgery team as a whole - your level of care has not gone unnoticed!
Visited December 2024
Review titled Buckden Surgery
Replied on 06 February 2025
Dear Mrs Grigg. Thank you for leaving this review for our Practice Team! We always try and deliver the best service possible to our patients, and are always delighted when we have positive feedback. I will pass along to practice staff who i know will be grateful, Thank you! kind Regards, Lauren Farmer - Quality Manager
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Review titled Great response to my requests
Rated 5 stars out of 5
by Michael Conway - Posted on 20 November 2024
I have always seen the same lady in the Diabetes Clinic she is patient and understanding to my need’s. Going forward with my care I feel confident that she will carry on showing care and understanding.
Visited November 2024
Review titled Buckden Surgery
Replied on 25 November 2024
Thank you for leaving this review for our lovely Practice Nurse, Vicky. I will ensure that she receives this feedback. With many thanks, Lauren Farmer - Quality Manager.