Buckshaw Village Health Centre
Unity Place, Buckshaw Village, Chorley, Lancashire, PR7 7HZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great servuce
Rated 5 stars out of 5
by Mandy - Posted on 06 November 2024
Had trouble using the app to try and get a doctors appointment and the reception staff and behind scene staff where very accommodating and sorted me out
Visited November 2024
Review titled Buckshaw Village Health Centre
Replied on 06 November 2024
Good afternoon Mandy, Thank you for the feedback. It is good to hear that the service that we provide meets expectations and that our staff were willing to do that bit more to help. I will ensure that the feedback is passed on to the staff. Thank you Julie Southern Population Health Manager
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Review titled Very understanding
Rated 4 stars out of 5
by Anonymous - Posted on 07 November 2024
Always phone at 8am if i have an urgent appointment and despite a short wait with a queue position, always manage to get an appointment. Alternative surgeries if one is fully booked. Receptionists, unlike other places, have almost always been understanding, polite and friendly both over phone and in person. Will do their best to help. Dr. i saw today was very patient, sympathetic and caring (in the past other Dr's/surgeries, this has not been a given, despite nature of their work). There are 2 Gps at the Buckshaw branch that are consistent in their approach with compassion and knowledge. Thank you Dr c.s. for taking time and making me valued as a person and patient. Also thank you for honesty with regards to a lengthy referral wait time.
Visited November 2024
Review titled Buckshaw Village Health Centre
Replied on 08 November 2024
Dear patient, Thank you for your feedback. I am delighted that your experience of both Clinical and non-Clinical staff has been excellent. Offering appointments across the Primary Care network gives out patients more opportunities for appointments. I will pass the feedback on Do Dr S. Kind Regards, Julie Southern Population Health Manager
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Review titled Well organised
Rated 5 stars out of 5
by Anonymous - Posted on 12 October 2024
Kept the flow of those attending for flu vac by having person taking to waiting chairs outside allocated room and professional approach by nurse.
Visited October 2024
Review titled Buckshaw Village Health Centre
Replied on 12 October 2024
Dear patient, Thanks you for your feedback. It is lovely to get such positive feedback. We strive to improve the service to our patients. I will pass your feedback to the nurses involved in today's clinic. Kind regards, Julie Southern Population Health Manager
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Review titled Excellent visit for flu jab
Rated 5 stars out of 5
by Anonymous - Posted on 12 October 2024
Very efficient service and the member was really helpful, explaining about the type of vaccine, which eased our worry about allergies.
Visited October 2024
Review titled Buckshaw Village Health Centre
Replied on 15 October 2024
Dear patient, Thank you for your feedback. It is lovely to have feedback re the service and I am delighted that the staff were able to put you at ease with any worries or concerns that you may have had. Thank you Julie Southern Population Health Manager
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Review titled Great Clinic
Rated 5 stars out of 5
by Mrs SM Billingham - Posted on 13 October 2024
Booked my flu vaccination Arrived early. Wasn't a problem straight in. Very polite nurse. Professional Surgery was warm and friendly staff
Visited October 2024
Review titled Buckshaw Village Health Centre
Replied on 15 October 2024
Dear Mrs Billingham, Thank you for your feedback. It is good to hear that your experience of that Practice is 'warm and friendly'. i will pass the feedback to all on the clinic. Thank you Julie Southern Population Health Manager
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Review titled Friendly and caring
Rated 5 stars out of 5
by Jane - Posted on 13 October 2024
I feel the nurses and doctors are friendly and professional. They have come across reassuring and help me to relax when I go for injections. I went for a flu jab and the lady I had was lovely
Visited October 2024
Review titled Buckshaw Village Health Centre
Replied on 15 October 2024
Dear Jane, Thank you for your feedback. We have a large team of Clinicians and we hope that they all are seen as friendly and Professional. It is good to hear that your experience was so positive. Thanks Julie
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Review titled Great practice
Rated 5 stars out of 5
by Stephen Ryan - Posted on 14 October 2024
I turned up for my appointment a few minutes early was greeted by reception and after only a few minutes taken for my flu jab, the team were friendly and all was done in a few minutes
Visited October 2024
Review titled Buckshaw Village Health Centre
Replied on 15 October 2024
Dear Stephen, Thank you for taking the time to provide Feedback. We really value your opinion. I will ensure that this is fed back to all at the clinic. Kind regards, Julie Southern Population Health Manager
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Review titled Absolutely fantastic doctors I would not go anywhere else
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2024
what a fantastic experience from start to finish, rang up at 8.00am not a long wait, got an appointment that same day, Dr was thorough and so pleasant, a very positive appointment in a much stretched NHS. Thank you for all your hard work from reception to Dr
Visited October 2024
Review titled Buckshaw Village Health Centre
Replied on 08 November 2024
Dear Patient, Thank you for your feedback. We really appreciate you taking the time to provide feedback. We are delighted that the service has met your expectations. We will pass the feedback on to all staff involved. Kind regards, Julie Southern Population Health Manager
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Review titled Great practice
Rated 5 stars out of 5
by Zillah - Posted on 13 October 2024
Been twice to have flu and shingles vaccinations, didn’t have to wait long and was treated kindly, full information given regarding the vaccines.
Visited October 2024
Review titled Buckshaw Village Health Centre
Replied on 15 October 2024
Dear Zillah, Thank you for the feedback. It is great to hear that your experience has been consistent with each visit. We try to ensure that the clinics are efficient and that you have ample time to be fully informed. Thank you Julie Southern Population Health Manager
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Review titled Fantastic appointment
Rated 5 stars out of 5
by Anonymous - Posted on 31 August 2024
Had an Enhanced Access appointment today and was seen by a lovely doctor who managed to sort my issues efficiently and with good humour. Fantastic service!
Visited August 2024
Review titled Buckshaw Village Health Centre
Replied on 31 August 2024
Dear patient, Thank you for your feedback. It is great to hear that your experience has been so positive. We will pass the feedback to Dr Sharma. Kind regards, Julie Southern Population Health Manager