Burlington Primary Care
Burlington Primary Care, 12-14 Burlington Road, Ipswich, Suffolk, IP1 2EUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Flu & Covid Jab day
Rated 5 stars out of 5
by James - Posted on 08 October 2024
Brilliantly organised and well run. Friendly staff, from the man organising the car parking to the greeter and the people doing the jabs. Very good.
Visited October 2024
Review titled Burlington Primary Care
Replied on 08 October 2024
Dear James Thank you for your feedback and taking the time to share it with us. Kind regards Sharon Meers (Mrs) Practice Manager
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Review titled Covid and flu jabs
Rated 5 stars out of 5
by Anonymous - Posted on 13 October 2024
Thank you for giving up your Saturday. Your service was very efficient and friendly. It was much appreciated. Thank you
Visited September 2024
Burlington Primary Care has not yet replied.
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Review titled Very supportive staff
Rated 5 stars out of 5
by A.T. - Posted on 29 July 2024
The staff at Burlington PCT have been very supportive over several years, helping me to cope with my long-term condition and the side-effects of treatment (sometimes, it seems to me, despite the limitations of inflexible IT systems and the bureaucratic box-ticking required by DoH). The Health and Wellbeing Coach has been particularly helpful being able to get to know me better over a longer period of time than GPs have the opportunity to do these days, taking a more holistic view of my situation and supporting me in so many ways. I have found it easier to cope this year than before due to their help and don’t know how I would manage now without it, thank you.
Visited July 2024
Review titled Burlington Primary Care
Replied on 08 October 2024
Dear AT Thank you for taking the time to provide us with this feedback in particular about our Health and Wellbeing Coach. I am delighted that their input and support has made a difference for you. I have forwarded this feedback to the team Kind regards Sharon Meers (Practice Manager)
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Review titled Very impressive service
Rated 5 stars out of 5
by Lesley Webb - Posted on 26 June 2024
I cannot fault the care and efficiency that I received today. Amazing service and very caring staff.
Visited June 2024
Review titled Burlington Primary Care
Replied on 26 June 2024
Thank you for taking the time to feedback on your recent experience of our service. I shall share your kind words with the team Sharon Meers Practice Manager
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Review titled Easy registration
Rated 5 stars out of 5
by Nina Dotesio-Eyers - Posted on 04 June 2024
Recently registered at this surgery the process on line was easy and straightforward. Reception very informative and helpful when I phoned with a query.
Visited June 2024
Review titled Burlington Primary Care
Replied on 26 June 2024
Thank you for taking the time to share your kind feedback and the positive experience you had registering with us. Kind regards Sharon Meers Practice Manager
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Review titled Unhelpful and rude reception staff
Rated 1 star out of 5
by Stephen D - Posted on 08 May 2024
Standards have slipped abruptly since covid. The reception staff are rude and unhelpful. It’s nigh on impossible to see a doctor. I have called two days running to try and get a telephone appointment, reception inform me that as my issue isn’t an emergency I need to try again the following day. What a waste of time!
Visited May 2024
Review titled Burlington Primary Care
Replied on 26 June 2024
Dear Stephen I am sorry that you feel standards have slipped since covid. In order to mange the demand on our services and ensure that patient needs are matched with the most applicable clinician, it does mean that we do need to triage our calls and manage calls in the best way possible. At times, due to high demand and changes to the clinical rota, it is necessary to limit our service to urgent/emergency requests only. I hope that you have since been able to access our team? Please let me know if this is not the case and I will look into this for you. My apologies that you have not experienced the expected service from us. Kind regards Sharon Meers Practice Manager
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Review titled Extremely helpful
Rated 4 stars out of 5
by Anonymous - Posted on 20 May 2024
I was in despair after leaving psychiatric hospital and being put in to a hotel. Dr helped me overcome negative thoughts and spoke to council and got me some where safe to stay
Visited May 2024
Review titled Burlington Primary Care
Replied on 26 June 2024
I am sorry to learn you have been having a tough time, but very pleased that we have been able to support you at this time. Your comment is even more appreciated knowing this. Kind regards Sharon Meers (Mrs) Practice Manager
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2024
I’ve been seen by the nursing team for 18 months. They have done above and beyond to help with my issue. Trying every treatment on offer to them and getting advice from other specialists. They have supported me not only with my issue but also emotionally in what has been a relentless and painful time. Unfortunately I have to move on to another area of care now but am eternally grateful for everything the nursing team have done for me as well as the GP and reception staff who have assisted over the last 18 months.
Visited January 2024
Review titled Burlington Primary Care
Replied on 26 February 2024
Thank you for taking the time to share your positive feedback especially at a time when you are busy preparing to move to a new area. We wish you all the very best Kind regards Sharon Meers Practice Manager
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Review titled Good interaction and answered wuestions
Rated 5 stars out of 5
by Kevin - Posted on 28 November 2023
Appointment for injection I was not expecting but offered due to reaching a certain age. Easy to make appointment and administer of injection spot on time, professional and talked with ease, friendly courteous and answered questions I asked. Thank you and great service
Visited November 2023
Review titled Burlington Primary Care
Replied on 11 January 2024
Dear Kevin I am very happy that you found our service positive and I will pass this on to the team. Kind regards Sharon Meers Practice Manager
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Review titled New Telephone System
Rated 3 stars out of 5
by Paul - Posted on 18 October 2023
I just want to say how impressed I am with your new telephone system. The call back facility means that contact with you is considerably less stressful than previously. Now, there is no need to spend a lot of time re-dialling before getting a ringing tone and then even more time waiting to get to the top of the queue. Your operatives are as helpful and considerate as ever. This new system certainly gets a 10 out of 10 from me. Thank you.
Visited October 2023
Review titled Burlington Primary Care
Replied on 11 January 2024
Dear Paul Thank you for taking the time to provide us with this feedback. I am delighted that this change is having a positive impact on how you can access our service. Regards Sharon Meers, Practice Manager