Burlington Primary Care
Burlington Primary Care, 12-14 Burlington Road, Ipswich, Suffolk, IP1 2EUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Super Clinic
Rated 5 stars out of 5
by Norman - Posted on 05 October 2023
Recently visited the surgery for annual Flu/COVID clinic. Arriving early I was thinking I would have to wait but the efficiency of the staff registering and administering the injections was second to none. You have a very efficient service, well organised. Pre clinic communication re transport and access was also excellent.
Visited September 2023
Review titled Burlington Primary Care
Replied on 18 October 2023
Dear Patient Thank you very much for taking the time to give us such positive feedback we are continually looking to improve our service to serve you better. I am glad the pre-clinic communication was effective! We know that at times we do not meet our high standards, however we are constantly trying to improve both the experience and outcomes for our patients and for our tireless teams in the constraints we work within the NHS. We would be ever so grateful if you could contact us directly for ideas on how we can improve how we help support you and our wider community in most need. You may also wish to consider joining our Patient Participation Group. We are constantly striving to improve and part of this will involve introducing digital ways to provide a safe and personalised service to our patients based on need and would love your help in in providing as many appointments as possible. Again thank you for the kind words it means a lot to our hard working and sometimes tired teams as we try to do our best to be a compassionate and efficient service to all our patients and the communities we serve. Sharon Meers Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Bob - Posted on 05 October 2023
I thought the flu/covid vaccination session on 28 September was well handled and organised. We had a lift to the clinic which was better than trying to park at the rear.
Visited August 2023
Review titled Burlington Primary Care
Replied on 18 October 2023
Thank you very much for taking the time to give us such positive feedback we are continually looking to improve our service to serve you better. We know that at times we do not meet our high standards, however we are constantly trying to improve both the experience and outcomes for our patients and for our tireless teams in the constraints we work within the NHS. We would be ever so grateful if you could contact us directly for ideas on how we can improve how we help support you and our wider community in most need. You may also wish to consider joining our Patient Participation Group. We are constantly striving to improve and part of this will involve introducing digital ways to provide a safe and personalised service to our patients based on need and would love your help in in providing as many appointments as possible. Again thank you for the kind words it means a lot to our hard working and sometimes tired teams as we try to do our best to be a compassionate and efficient service to all our patients and the communities we serve. Sharon Meers Practice Manager
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Review titled Wonderful support
Rated 5 stars out of 5
by Anonymous - Posted on 22 August 2023
I cannot praise the surgery team enough. I recently contracted Covid and bilateral pneumonia and was hospitalised. The team went above and beyond for me whilst I was at home and continued their support via message whilst in the hospital, ensuring all areas of my needs were being met and guiding where to receive help from when needed as my needs are more complicated than most. Since my discharge both my GP and nurse have supported my ongoing needs fully and with compassion and will continue to do so over the coming days. Most of this was done without my request and goes to show how much the Burlington Primary Care team care for their patients. I have been with them my entire life and continue to be grateful for everything they do for me and the effort they put in to securing the safety and wellbeing of their patients.
Visited August 2023
Review titled Burlington Primary Care
Replied on 20 September 2023
Thank you for taking the time to provide us with feedback. I am glad that you were pleased with our level of care and will ensure that your feedback is shared with the wider team. Thank you
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Review titled Worst experience
Rated 1 star out of 5
by Anonymous - Posted on 19 July 2023
The waiting time is atleast an hour in the morning 8 to10 am(when it is usually urgent). I was in acute pain, the doctor prescribed me the medicine in the morning and i then understand that it has not been signed by the doctor and the medicine can be collected from pharmacy only after 5pm. In an urgent situation and acute pain, so the entire day i need to wait for the medicine.
Visited July 2023
Review titled Burlington Primary Care
Replied on 20 September 2023
I am sorry to learn that your experience was poor. We have recently installed a new telephone system that at busy times (when there is a call queue of more than ten patients) will offer you the option of call back to save you waiting in the call queue. I have also taken the opportunity to remind clinicians that any 'acute' scripts of this nature should be referred to the duty doctor so that they can be signed urgently. I am sorry that you needed to wait unnecessarily. Please contact me directly if you would like this individually investigated. Kind regards Sharon Meers, Practice Manager
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Review titled Dreadful
Rated 1 star out of 5
by Anonymous - Posted on 24 April 2023
Myself and my whole family have been with this practices for multiple decades but are all now looking at going else where because of how ridiculous it is here. You call at 8am to try and get through and that’s a joke in it’s self by the time you get through it’s 10am and there’s no appointments and I’m not talking about trying 1 or 2 times I’m talking constantly pressing call. How are patients supposed to get help and appointments when your phone lines have no capability of answering calls? My friend has a brain condition, had a seizure ended up in a&e was advised by the a&e doctor to get an appointment with her doctor the following day and all they said when she called was were having a half day call back tomorrow??? The online appointments might as well not exist because they’re all for 3 weeks time. When you eventually do get an appointment it’s a phone call where the doctor is either great or doesn’t know what’s wrong with you so does nothing at all which I have experienced. Very rarely you actually manage to go into the practise. It’s just honestly getting ridiculous now and if I’m honest I can’t wait to get into a new doctors.
Visited April 2023
Review titled Burlington Primary Care
Replied on 18 October 2023
Dear Patient I am so sorry to hear that you have had a dreadful experience. In order for me to investigate this for you I would be grateful if you could contact me directly. kind regards Sharon Meers (Practice Manager)
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Review titled Fast response
Rated 5 stars out of 5
by Nicky - Posted on 30 March 2023
Excellent service Contacted the doctors at 8:20 spoke to lovely receptionist Doctor called me back within 10 minutes Prescription and certificate sent over with in minutes
Visited March 2023
Review titled Burlington Primary Care
Replied on 03 April 2023
Dear Nicky Thank you for providing us with such lovely positive feedback. I shall ensure this shared with the team. Kind regards Sharon Meers (Practice Manager)
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Review titled Outstanding practice
Rated 5 stars out of 5
by Lorraine Nunn - Posted on 06 April 2023
This practice is exemplary, from the receptionists who have always been caring, helpful and polite, to the nursing staff and Drs who I have to say have been wonderful, nothing has ever been too much trouble, they have always had time for me and their caring and professional conduct has been faultless, treating me with dignity and respect. Would highly recommend this surgery.
Visited March 2023
Burlington Primary Care has not yet replied.
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Review titled Amazing doctors
Rated 5 stars out of 5
by Anonymous - Posted on 04 April 2023
Every time I call for myself or children, everyone is always so helpful and kind. Thank you to all the staff at the surgery
Visited March 2023
Review titled Burlington Primary Care
Replied on 19 April 2023
Thank you for your kind words and feedback. I have copied this over for the team to see. Many thanks Sharon Meers (Practice Manager)
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Review titled No support whatsoever for mental health, dangerous
Rated 1 star out of 5
by Anonymous - Posted on 26 March 2023
After being prescribed antidepressants 9 months ago, I foolishly thought I was under the care of a doctor for depression. They literally could not care less about the pills they prescribed leaving it to me to decide if I continue taking them, if I want to up the dose, do what ever, they do not care. Feeling in a very bad place I have tried for weeks to speak with a doctor and when I finally got one he told me they do not offer support for mental health. All they do is signpost. I may as well come off the tablets, but expect horrendous side effects, much like when we gave them to you. Disgusting. Worse than useless.
Visited March 2023
Review titled Burlington Primary Care
Replied on 27 March 2023
Dear Patient. Thank you for your feedback regarding your experience and I am very sorry that this has not felt supportive. Could you please contact me direct so that I can have the opportunity to look into this, assess your needs and see what support we can offer you. We have access to various support services, including our internal health and well being coach, our primary care mental health support workers as well as access to mental health support in secondary care, if applicable. Please contact me. Kind regards Sharon Meers (Practice Manager)
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Review titled Wonderful care
Rated 5 stars out of 5
by Anonymous - Posted on 28 March 2023
Having been a patient here for 44 years and that in recent years my need for care has increased, I can’t recommend the surgery any higher. There are issues getting through on the phone but the staff that look after me are wonderful. I have been under the nursing team for treatment for 8 months now and they go above and beyond to help me. My GP is kind, caring and compassionate as well as extremely competent at her job and I feel safe and well looked after. The reception staff I see twice a week are always friendly and greet me with a smile and are always helpful. I couldn’t ask for better care. Thank you Burlington team, I appreciate everything you do for me.
Visited March 2023
Review titled Burlington Primary Care
Replied on 29 March 2023
Dear Patient Thank you very much for your kind words and I am pleased that you are happy with our service. I have forwarded a copy of this feedback to relevant teams Sharon Meers (Mrs) Practice Manager