Burlington Primary Care
Burlington Primary Care, 12-14 Burlington Road, Ipswich, Suffolk, IP1 2EUContact details and opening times
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Reviews
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Review titled They treat me like I’m an inconvenience
Rated 1 star out of 5
by Anonymous - Posted on 16 March 2023
People complain about the amount of time you have to call to get through but that’s nothing compared to a referral which they promised me was made 6 months ago. At the time there was a 12 months waiting list. I call to chase it up and it wasn’t done and now the waiting list is 2 years!!! I called on a Friday and was told to wait until after 4pm to get my antibiotics from my pharmacy. It wasn’t done. Monday I was told the guy I spoke to forgot to send it! Finally got them Tuesday And this is all on top of redialling between 80-100 times to get a telephone appointment. Also caught the receptionists laughing about me twice, thinking they had me on hold! Lovely!!! Honestly no one here wants to help me so I will have to find another surgery I guess Iv been here for over 10 years and I can’t take any more
Visited February 2023
Review titled Burlington Primary Care
Replied on 20 March 2023
Dear Sir/Madam Thank you for your feedback on these key areas of service. I am very sorry that you have had a poor experience and would very much like the opportunity to address this directly and investigate the matter thoroughly. Could you please email me with your details (including your full name and dob) or if preferable to you contact me direct via the main switchboard number 01473 211661. My email address is sharonmeers@nhs.net. I hope to hear from you shortly. Kind regards Sharon Meers
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Review titled Great support for long-term condition
Rated 5 stars out of 5
by A.T. - Posted on 16 December 2022
I have a long-term condition (cancer). The many side-effects of my on-going chemotherapy had, over a relatively short time, radically changed my capabilities and outlook. Thanks to the perception of the brilliant nurses - who realised I might benefit from talking to a social prescriber - I was put in touch with the practice's Health & Wellbeing Coach who has been wonderful both with practical advice and suggestions and also through mental health support. She has helped me to get through the hard times, see the positives, feel better about myself and even plan nice things to look forward to in my 'good' periods. Thanks to all at Burlington PCT who have gone that extra mile to help and support me at a particularly difficult time, I really appreciate it.
Visited December 2022
Review titled Burlington Primary Care
Replied on 19 December 2022
Dear Patient I am pleased that we have been able to help support you through what must be a very difficult and challenging time. We are very fortunate to have a fantastic team and I am pleased they are helping you in a positive way. Kind regards Sharon Meers (Mrs) Practice Manager