Burlington Primary Care
Burlington Primary Care, 12-14 Burlington Road, Ipswich, Suffolk, IP1 2EUContact details and opening times
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Reviews
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Review titled Flu & Covid Autumn Booster
Rated 5 stars out of 5
by Angela Dennett - Posted on 05 October 2023
A very well run Flu & Covid clinic at Burlington Road GP surgery. We had previously had a text, requesting not to arrive by car, as the clinic will be very busy. I arrived by taxi about half an hour before my appointment time. I joined a small queue and was quickly spoken to by a member of staff. I told them my name and appointment time, I was sent through to a waiting area. Greeted almost immediately by a nurse, I nurse doing the injections someone on the computer. All finished in a few minutes. Well done Burlington Road GP surgery. Previously quite cross with the practice as phone keep you hanging on for an hour without being answered then cuts off. Recently I have been receiving a text message with a link to enable me to book an appointment. This system seems to be working very well and avoids stressful long waits on the phone. I congratulate the practice, implementing this text system seems to have help solve the problem of long frustrating waits on the phone. I would rate the Flu/Covid clinic 10/10
Visited September 2023
Review titled Burlington Primary Care
Replied on 18 October 2023
Thank you very much for taking the time to give us such positive feedback we are continually looking to improve our service to serve you better. We know that at times we do not meet our high standards, however we are constantly trying to improve both the experience and outcomes for our patients and for our tireless teams in the constraints we work within the NHS. We would be ever so grateful if you could contact us directly for ideas on how we can improve how we help support you and our wider community in most need. You may also wish to consider joining our Patient Participation Group. We are constantly striving to improve and part of this will involve introducing digital ways to provide a safe and personalised service to our patients based on need and would love your help in in providing as many appointments as possible. It certainly seems to have helped sending text reminders regarding to expect the car park to be busy and links to book the appointment in the first place. I also hope the new phone system is making a difference Again thank you for the kind words it means a lot to our hard working and sometimes tired teams as we try to do our best to be a compassionate and efficient service to all our patients and the communities we serve. Sharon Meers Practice Manager
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Review titled Efficient practice
Rated 5 stars out of 5
by Anne Donald - Posted on 05 October 2023
My husband and I were booked in for flu jabs and very surprised to find the car park and the whole practice quite quiet. In and out in less than five minutes
Visited September 2023
Review titled Burlington Primary Care
Replied on 18 October 2023
Thank you very much for taking the time to give us such positive feedback we are continually looking to improve our service to serve you better. We know that at times we do not meet our high standards, however we are constantly trying to improve both the experience and outcomes for our patients and for our tireless teams in the constraints we work within the NHS. We would be ever so grateful if you could contact us directly for ideas on how we can improve how we help support you and our wider community in most need. You may also wish to consider joining our Patient Participation Group. We are constantly striving to improve and part of this will involve introducing digital ways to provide a safe and personalised service to our patients based on need and would love your help in in providing as many appointments as possible. I am glad that it helped sending pre-warning text messages encouraging patients that could, to attend by other transport means. Again thank you for the kind words it means a lot to our hard working and sometimes tired teams as we try to do our best to be a compassionate and efficient service to all our patients and the communities we serve. Sharon Meers Practice Manager
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Review titled Brilliant organisation.
Rated 5 stars out of 5
by Tony Bruce - Posted on 06 October 2023
My wife and I recently attended the surgery for our annual COVID and seasonal flu vaccine. As always the organisation of the day was absolutely brilliant. We arrived at the surgery rather early for our appointment but this was not a problem and we were in and out in no time at all. Well done Burlington Road Surgery.
Visited September 2023
Review titled Burlington Primary Care
Replied on 18 October 2023
Thank you very much for taking the time to give us such positive feedback we are continually looking to improve our service to serve you better. We know that at times we do not meet our high standards, however we are constantly trying to improve both the experience and outcomes for our patients and for our tireless teams in the constraints we work within the NHS. We would be ever so grateful if you could contact us directly for ideas on how we can improve how we help support you and our wider community in most need. You may also wish to consider joining our Patient Participation Group. We are constantly striving to improve and part of this will involve introducing digital ways to provide a safe and personalised service to our patients based on need and would love your help in in providing as many appointments as possible. Again thank you for the kind words it means a lot to our hard working and sometimes tired teams as we try to do our best to be a compassionate and efficient service to all our patients and the communities we serve. Sharon Meers Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Pat Lucas - Posted on 05 October 2023
I was early for my Covid and Flu shots but was seen immediately. What a service! Very friendly staff and it didn’t hurt a bit. Thank you.
Visited September 2023
Review titled Burlington Primary Care
Replied on 18 October 2023
Thank you very much for taking the time to give us such positive feedback we are continually looking to improve our service to serve you better. We know that at times we do not meet our high standards, however we are constantly trying to improve both the experience and outcomes for our patients and for our tireless teams in the constraints we work within the NHS. We would be ever so grateful if you could contact us directly for ideas on how we can improve how we help support you and our wider community in most need. You may also wish to consider joining our Patient Participation Group. We are constantly striving to improve and part of this will involve introducing digital ways to provide a safe and personalised service to our patients based on need and would love your help in in providing as many appointments as possible. Again thank you for the kind words it means a lot to our hard working and sometimes tired teams as we try to do our best to be a compassionate and efficient service to all our patients and the communities we serve. Sharon Meers Practice Manager
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Review titled Efficient practice
Rated 4 stars out of 5
by Graham Brook - Posted on 06 October 2023
I attended a flu vaccination clinic recently and was asked if I'd like a covid jab too!...I said I would and was shown to a room where the staff were extremely friendly and professional, I had one injection in each upper arm and after a brief conversation enquiring about my glucose sensor I left after no more than 5 minutes...very happy with the process.
Visited September 2023
Review titled Burlington Primary Care
Replied on 18 October 2023
Thank you very much for taking the time to give us such positive feedback we are continually looking to improve our service to serve you better. We know that at times we do not meet our high standards, however we are constantly trying to improve both the experience and outcomes for our patients and for our tireless teams in the constraints we work within the NHS. We would be ever so grateful if you could contact us directly for ideas on how we can improve how we help support you and our wider community in most need. You may also wish to consider joining our Patient Participation Group. We are constantly striving to improve and part of this will involve introducing digital ways to provide a safe and personalised service to our patients based on need and would love your help in in providing as many appointments as possible. Again thank you for the kind words it means a lot to our hard working and sometimes tired teams as we try to do our best to be a compassionate and efficient service to all our patients and the communities we serve. Sharon Meers Practice Manager
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Review titled Great vaccination organisation.
Rated 5 stars out of 5
by Elizabeth Davidson - Posted on 06 October 2023
Whilst I have virtually given up on ever trying to get a normal appointment with a doctor - or, indeed, anyone - this vaccination programme was astonishingly efficient. I was out in ten minutes. (Problems with website link, though.)
Visited September 2023
Review titled Burlington Primary Care
Replied on 18 October 2023
Thank you very much for taking the time to give us such positive feedback we are continually looking to improve our service to serve you better. We know that at times we do not meet our high standards, however we are constantly trying to improve both the experience and outcomes for our patients and for our tireless teams in the constraints we work within the NHS. We would be ever so grateful if you could contact us directly for ideas on how we can improve how we help support you and our wider community in most need. You may also wish to consider joining our Patient Participation Group. We are constantly striving to improve and part of this will involve introducing digital ways to provide a safe and personalised service to our patients based on need and would love your help in in providing as many appointments as possible. Again thank you for the kind words it means a lot to our hard working and sometimes tired teams as we try to do our best to be a compassionate and efficient service to all our patients and the communities we serve. Sharon Meers Practice Manager
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Review titled Exceptional Practice.
Rated 5 stars out of 5
by Julie Barker - Posted on 05 October 2023
Went for my flu and covid boosters and can honestly say that I can thourghly recommend this practice. They are professional and curious and make you feel safe with them. I have been with this practice all my life and would not want to go to any other one.
Visited September 2023
Review titled Burlington Primary Care
Replied on 18 October 2023
Thank you very much for taking the time to give us such positive feedback we are continually looking to improve our service to serve you better. We know that at times we do not meet our high standards, however we are constantly trying to improve both the experience and outcomes for our patients and for our tireless teams in the constraints we work within the NHS. We would be ever so grateful if you could contact us directly for ideas on how we can improve how we help support you and our wider community in most need. You may also wish to consider joining our Patient Participation Group. We are constantly striving to improve and part of this will involve introducing digital ways to provide a safe and personalised service to our patients based on need and would love your help in in providing as many appointments as possible. Again thank you for the kind words it means a lot to our hard working and sometimes tired teams as we try to do our best to be a compassionate and efficient service to all our patients and the communities we serve. Sharon Meers Practice Manager
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Review titled Best GP we have been to.
Rated 5 stars out of 5
by Mary Bloom - Posted on 05 October 2023
Excellent as usual. No queue even for the ‘flu’ and Covid vaccinations. Friendly, helpful and professional staff.
Visited September 2023
Review titled Burlington Primary Care
Replied on 18 October 2023
Thank you very much for taking the time to give us such positive feedback we are continually looking to improve our service to serve you better. We know that at times we do not meet our high standards, however we are constantly trying to improve both the experience and outcomes for our patients and for our tireless teams in the constraints we work within the NHS. We would be ever so grateful if you could contact us directly for ideas on how we can improve how we help support you and our wider community in most need. You may also wish to consider joining our Patient Participation Group. We are constantly striving to improve and part of this will involve introducing digital ways to provide a safe and personalised service to our patients based on need and would love your help in in providing as many appointments as possible. Again thank you for the kind words it means a lot to our hard working and sometimes tired teams as we try to do our best to be a compassionate and efficient service to all our patients and the communities we serve. Sharon Meers Practice Manager
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Review titled Good clinic
Rated 4 stars out of 5
by Julie Ager - Posted on 05 October 2023
I found the flu/COVID clinic, a part from the Portman Road clinic, the best well organised. I had difficulty going up steps I was told to go in the back door which made me feel more comfortable about the clinic. Thank you to the receptionist for reassuring me when I telephoned.
Visited September 2023
Review titled Burlington Primary Care
Replied on 18 October 2023
Thank you very much for taking the time to give us such positive feedback we are continually looking to improve our service to serve you better. I will pass your kind words on to the reception team We know that at times we do not meet our high standards, however we are constantly trying to improve both the experience and outcomes for our patients and for our tireless teams in the constraints we work within the NHS. We would be ever so grateful if you could contact us directly for ideas on how we can improve how we help support you and our wider community in most need. You may also wish to consider joining our Patient Participation Group. We are constantly striving to improve and part of this will involve introducing digital ways to provide a safe and personalised service to our patients based on need and would love your help in in providing as many appointments as possible. Again thank you for the kind words it means a lot to our hard working and sometimes tired teams as we try to do our best to be a compassionate and efficient service to all our patients and the communities we serve. Sharon Meers Practice Manager
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Review titled Covid jab
Rated 5 stars out of 5
by Anonymous - Posted on 05 October 2023
I arrived a few minutes early but was seen straight away by a friendly nurse with a great sense of humour and had my jab with no problem, unfortunately I didn't get his name. I was in and out in about 5 minutes. Excellent service
Visited September 2023
Review titled Burlington Primary Care
Replied on 18 October 2023
Thank you very much for taking the time to give us such positive feedback we are continually looking to improve our service to serve you better. I shall pass your message on both of the male nurses on duty that day. We know that at times we do not meet our high standards, however we are constantly trying to improve both the experience and outcomes for our patients and for our tireless teams in the constraints we work within the NHS. We would be ever so grateful if you could contact us directly for ideas on how we can improve how we help support you and our wider community in most need. You may also wish to consider joining our Patient Participation Group. We are constantly striving to improve and part of this will involve introducing digital ways to provide a safe and personalised service to our patients based on need and would love your help in in providing as many appointments as possible. Again thank you for the kind words it means a lot to our hard working and sometimes tired teams as we try to do our best to be a compassionate and efficient service to all our patients and the communities we serve. Sharon Meers Practice Manager