Burnham Health Centre
Minniecroft Road, Burnham, Slough, Berkshire, SL1 7DEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fast and effective
Rated 5 stars out of 5
by Tobias Cook - Posted on 08 May 2024
Used the call back service, and was given an appointment the next morning. Treatment was fast and effective!
Visited April 2023
Burnham Health Centre has not yet replied.
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Review titled I used to rave about this practice (not anymore).
Rated 1 star out of 5
by Sarah M - Posted on 24 April 2023
I have just had a health issue and once I got a doctor to speak to they were absolutely wonderful, but, I had to make the appointment via 111 and not the surgery as it is impossible to get through to the surgery directly, or once through be able to secure a future appointment . I have also recently attempted to make an appointment for my daughter, but to no avail. I understand the pressures that the NHS are under at the moment. I sympathise. However, it is unacceptable to have a phone system that rather than even allow you to join a queue, simply presents you with an engaged tone. I can sit in a queue, I can be disappointed that I have not been able to get appointment, but this feeling of absolute desertion and helplessness from not being able to even access a queue is unacceptable. Simply sticking a letter up on your website that there are pressures and you are doing your best is not good enough. The NHS is not a free service, we all pay for it through our taxes. I have a great deal of time and respect for the institution. I am grateful that I have the opportunity to access my surgery. But respect flows both ways. I'm asking you a simple thing - just sort your phone system out.
Visited April 2023
Burnham Health Centre has not yet replied.
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Review titled Horrible surgery and rude reception staff
Rated 1 star out of 5
by Anonymous - Posted on 24 March 2023
I have been waiting since last week for my appointment . I was told to go on patient access at 7.30 am or 9.00 am or 1 .00 when surgery released the appointments. Tried to go for every single day and appointments gone with in 1 minutes of releasing them . Then I manage to book 1 appointment for today and doctor meant to call me and no one call all day . When I enquired I was told my appt was closed because I didn’t pick the phone . I was holding my phone since all morning . Reception lady was so rude and said if I compliant I need to write a letter not email . I said email is writing but she told me we don’t do emails . Then why this surgery asking us to only book appointments online why not we allowed to go to surgery . This surgery need big big change . So fed up . We are paying all our taxes and insurances but unable to see Gp when we need it . I hardly go to see GP but this time I had to get it checked as my colestrol are high unless surgery want me to have heart attach than they will see me .
Visited March 2023
Burnham Health Centre has not yet replied.
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Review titled Great clinicians no appointments
Rated 1 star out of 5
by Anonymous - Posted on 24 March 2023
I am so very sorry to write this review but I am defeated. I have been trying to get an urgent appointment on behalf of my mother who is going through a needs assessment in a local care home and referrals need to be made to certain places. I’m told I need to speak to the dr but you just cannot get an appointment. I’ve tried all the usual Patient Access and NHS app and within seconds of releasing spots before you can register they are gone. I strongly suspect they are not really being released. I’ve tried complaining and I’m told there is a strict embargo on allowing patients access to GPS. Alongside my mothers situation I need to get referred back to hospital clinics after Covid for serious illnesses and again without access to the GP cannot do so. I’ve been with this surgery since 2005 apart from a very short period away over 2019-2020. The clinicians are amazing snc very good once you do get through but the system is completely broken. They really have to rethink what they need to do- and they are still admitting new patients. On Facebook everyone is complaining about the same issue and review too as you will see, but I note that the surgery isn’t even bothering to comment which isn’t the sign of one who cares. My mothers care home has advised I remove Mum from this surgery now because they also have hit a brick as with them. I strongly advise people in the samd position as me to contact the CQC site South Bucks because the inspector is now collating evidence to decide whether to go in and reinspect according to an email I received from them last week when I complained. People are not safe with this practice until access is improved to our wonderful GPS.
Visited March 2023
Burnham Health Centre has not yet replied.
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Review titled Trying to get an appointment is impossible
Rated 3 stars out of 5
by Dominic Hill - Posted on 06 February 2023
I've not been able to get an appointment since November 2022. Clinical care is probably ok,but trying to even speak to a Doctor is seemingly impossible.
Visited February 2023
Burnham Health Centre has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 August 2023
Had symptoms of dizziness, was seen the same day, had blood tests and treatment given. Diagnosed with postional vertigo and had treatment for that as well.
Visited January 2023
Burnham Health Centre has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 16 December 2022
Impossible to get an appointment. The doctors are good but getting through to them is impossible. I'm currently taking medication for asthma and depression but as i am a newly registered patient i am required to book a GP appointment before any repeat medication can be issued. I have been trying for 10 days to get an appointment. I managed to get one today, but the receptionist was very rude. Last 10 days I have been spending 30 mins each morning calling the surgery trying to get an appointment (and at the same time using my laptop to see if i can find an appointment online) while getting the kids ready for school. It's awful. Also, i do not understand why they are not able to release some appointments for 1 or 2 weeks ahead (and also release some appointments on the day). I can see that there are many reviews highlighting the issue with the appointments. So not sure if anyone is looking at the reviews.
Visited December 2022
Burnham Health Centre has not yet replied.