Burnham Health Centre
Minniecroft Road, Burnham, Slough, Berkshire, SL1 7DEContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Burnham Health Centre.
Reviews
-
Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 16 December 2022
Impossible to get an appointment. The doctors are good but getting through to them is impossible. I'm currently taking medication for asthma and depression but as i am a newly registered patient i am required to book a GP appointment before any repeat medication can be issued. I have been trying for 10 days to get an appointment. I managed to get one today, but the receptionist was very rude. Last 10 days I have been spending 30 mins each morning calling the surgery trying to get an appointment (and at the same time using my laptop to see if i can find an appointment online) while getting the kids ready for school. It's awful. Also, i do not understand why they are not able to release some appointments for 1 or 2 weeks ahead (and also release some appointments on the day). I can see that there are many reviews highlighting the issue with the appointments. So not sure if anyone is looking at the reviews.
Visited December 2022
Burnham Health Centre has not yet replied.
-
Review titled can't get an appointment
Rated 2 stars out of 5
by Vijay Sharma - Posted on 01 November 2022
I have been trying front 10days to get an appointment no luck. I made 30 phone calls from 8am .phone busy for 23 minutes. 31st call through but sorry no appointment for today. suffering from knee pain.
Visited November 2022
Burnham Health Centre has not yet replied.
-
Review titled Possibly improving?
Rated 3 stars out of 5
by Anonymous - Posted on 31 August 2022
I was dreading having to battle with the notoriosly overloaded telephone appointment system when I felt I really needed to get a doctor's examination of a persistent chest pain (My 1st 'feel-need-to-speak-to-a doctor' request in four years) After pressing the redial button a few times at around 08.00 hrs, I managed to get myself into the queue to speak to a receptionist (15 mnute wait) who arranged for a call-back from one of the practice doctors 90 minutes later. After explaining my symptoms over the phone, I was invited to attend in person for a physical exam 30 minutes after finishing my call and had a same day chest X-ray. I've always found all the staff at Burnham Health Centre helpful, professional and reassuring. I've nothing but praise for the treatment I've received over the years from all the doctors, nurses & admin I've encountered. Maybe I got lucky today in getting through to make an appointment relatively painlessly today, or maybe there have been improvements to their system. Hope it's the latter because once you get to see the medical professionals their service is second to none.
Visited August 2022
Burnham Health Centre has not yet replied.
-
Review titled Appaling Treatment When Calling through to reception
Rated 1 star out of 5
by Anonymous - Posted on 14 November 2022
I have been a patient at this surgery for more than 2 decades and this practise once had a preteen reputation. I have certainly witnessed the downhill spiral of service provided over the last 7 years. Appointments are hardly ever available with the doctors, one's care is not followed up and long holding times on the phone continue. Most of the time appointments are not available which is the key issue for this surgery is. The reception staff members are not in the least friendly and are antagonistic and unhelpful. Many Burnham Health Patients who are friends in the local area all talk about Burnham Health Centre and the lack of patient care and not being able to get appointments. I have read through some of the reviews online again today and certainly agree with most of the reviews and 1 star rating. Other surgeries offer easy access on their online page such as patient suggestions and complaints, numbers of doctors and names etc. There are also other Trusts that offer easy web page booking systems and cancellation with make it far easier than the Patient Access System which clearly doesn’t work at Burnham Health Centre. Today was another example, I called and held for nearly an hour just to be told by the receptionist to hurry up with my enquiry as the line is for emergencies calls only. The receptionist advised me that all the calls are directed to reception and that the automated messages when calling through for options such as new appointments or cancellations all filtered through to reception anyway. With other words, reception is the emergency line. I don’t know why the receptionist treated me like this today – is my call not important? I am well aware that Burnham Health Centre does not take emergency calls and I was not aware that they have an emergency line. I was not shocked at what the reception said to me today as there always seems to be some sort of divergence when making contact with the surgery as experienced over the past few years. In fact, I am so use to the antagonistic way I am treated that I prepare myself before making a call. The whole experience of calling and speaking with the staff leaves one feeling anxious, disparaged and distressed. I am currently looking to re register myself and family with another surgery and follow many other of my friends and family who have already done so. It is truly sad to have watched a brilliant Medical Centre go backwards and achieve ratings of (1) star. The Doctors are brilliant when you can get to see them!
Visited August 2022
Burnham Health Centre has not yet replied.
-
Review titled Extremely poor service
Rated 1 star out of 5
by Anonymous - Posted on 05 August 2022
Daughter found a lump in her breast, we called to try and obtain an urgent appointment for it to be looked at, got told no appointments and to call 111 after 6pm (no doubt this is because 111 would have probably told us that we have to be seen by them)
Visited August 2022
Burnham Health Centre has not yet replied.