Burnham Medical Centre
Love Lane, Burnham-on-Sea, Somerset, TA8 1EUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Absolute joke
Rated 1 star out of 5
by Brown - Posted on 17 July 2024
After 14 weeks with a servier uti and doctors admitting that the antibiotics are not working it's not priority to have a face to face Basically been called a liar when receptionist said doctor called me twice but only have one call from a private number (call list available to view) Been a patient for over 12 years but never seen same doctor twice and every doctor has there own apinion I agree with most people on here this practice needs closing it's never going to be a good practice with the attitude of the staff
Visited July 2024
Review titled Burnham Medical Centre
Replied on 18 July 2024
Dear Patient I am sorry you feel the surgery have let you down with regards to your UTI. Unfortunately, I am unable to investigate this any further, so if you would like to write to me at somicb.enquiries-burnhammm@nhs.net, I will be able to see what went wrong. Closing a surgery is never a good option, as you have to think where all our patients would go, when all other services, are also under immense pressure. The best option is to investigate what went wrong, apologise and learn from it, so it doesn't happen again. Kind regards Joanna Everett Quality & Complaints Manager
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Review titled Still a shocking practice
Rated 1 star out of 5
by Anonymous - Posted on 18 June 2024
This is one awful surgery Sadly today this surgery continues to be awful. I can spent forever as number one in the queue when I try to call for an appointment. Eventually I attended in person while my phone was still on hold. Using the ask my gp, which only opens for a very short period of time each day is equally painful. While the NHS is in melt down Burnham medical centre stands out as one of the very worst. It may be time to consider closing this surgery and send patients to an alternative centre. It couldn't possibly be any worse. Date of experience: 18 June 2024
Visited June 2024
Review titled Burnham Medical Centre
Replied on 25 June 2024
Dear Patient Thank you for your feedback, I am sorry you have not had a positive experience with the Burnham & Berrow Medical Centre. To help us improve it would be useful to be able to properly investigate your concerns. If you would like me to do this, please write to us at somicb.enquiries-burnhammc@nhs.net. Closing a surgery is never the answer, as this only puts extra demands on other services, who themselves are struggling. Therefore, I would ask that you help us to improve by providing me with more information. Kind Regards Joanna Everett Quality & Complaints Manager
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Review titled Much improved on past experiences
Rated 4 stars out of 5
by Anon - Posted on 15 May 2024
This centre is doing really well under difficult circumstances. I've had my share of problems in the past, hard to make appointments etc but recently I have been delighted with the service. I used the AskMyGP service to raise a concern, that did take a while to get a response to (fine there, understand my condition was not a priority). The response was excellent, got a face-to-face appointment in Berrow at a time that worked for me (I have a very inflexible job when it comes to hours and taking phone calls). Dr was lovely, really understanding and patient, ordered bloods to be taken and a referral for a minor surgical procedure. Bloods taken the following week by the excellent phlebotomist in Burnham, results came back quickly via the NHS app. While this was ongoing, had another appointment for the surgical pre-op, again at a suitable time. One of my bloods came back as borderline, so another blood draw appointment made. Really pleased with the service I've had as part of this recent issue. I don't work for the NHS, but another public sector industry and the pressures being faced are unreal, so I think that the experience I have had recently has been exceptional - thank you!
Visited May 2024
Review titled Burnham Medical Centre
Replied on 25 June 2024
Dear Patient Thank you for taking the time to provide us with feedback with regards to your recent experience at Burnham & Berrow Medical Centre. We have been working really hard at the surgery to improve the service we are providing to our patients, so it is always rewarding when we receive comments like this, which shows we are getting there. Kind regards Joanna Everett Quality & Complaints Manager
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Review titled Shocking practice
Rated 1 star out of 5
by Michael Lacey - Posted on 01 July 2024
Following my recent review about the practice and its poor diagnosis, I suffered a major heath problem which resulted with myself ending up in A&E and subsequent cardiology surgery. After five days in hospital I am still totally unable to get a face to face gp appointment. This surgery seems to serve no use whatsoever.
Visited May 2024
Review titled Burnham Medical Centre
Replied on 18 July 2024
Dear Mr Lacey Thank you for your review and I am sorry you feel we have let you down. I confirm I will look in to this matter and contact our privately. Kind regards Joanna Everett Quality & Complaints Manager
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Review titled Prompt reply
Rated 4 stars out of 5
by Anonymous - Posted on 15 October 2023
I used ask my gp on Thursday, left message at 07.30, had a phone call at 09.15 offering me an appointment face to face at 10.15, fantastic prompt service
Visited October 2023
Review titled Burnham Medical Centre
Replied on 25 June 2024
Dear Patient Thank you for taking the time to provide us with feedback with regards to your recent experience at Burnham & Berrow Medical Centre. We have been working really hard at the surgery to improve the service we are providing to our patients, so it is always rewarding when we receive comments like this, which shows we are getting there. Kind regards Joanna Everett Quality & Complaints Manager
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Review titled Disgusted patient
Rated 1 star out of 5
by Janaln - Posted on 27 September 2023
Just come out of Southmead burns hospital unable to walk. District nurse visited and saw I was in extreme pain suggested asking for pain killers. After waiting 1 hour 10 mins for answer on phone was told couldn't help to ring again in morning. This is a doctors reply to an 85 Yr old in severe pain.
Visited September 2023
Review titled Burnham Medical Centre
Replied on 18 October 2023
Thank you for your comments and I am sorry hear of your negative experience with the Medical Centre. Unfortunately, as I am not able to find you with details you have provided, I am unable to help further. If you would like more assistance, please contact us with your details at somicb.enquiries-burnhammc@nhs.net. Many thanks Joanna Everett Quality & Complaints Manager
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Review titled A lost practice
Rated 1 star out of 5
by Anonymous - Posted on 21 July 2023
The whole system is bad. Tried ringing, put into a queue (always 6th in line)and get cut off when down to second, so I make a special trip to speak to the receptionist. I'm told I have to use the website. I find the website, log in and request to see someone. Nobody could be bothered to give a response. Tried to get back on the site to ask again and can't get back in. I've had a problem which got worse, taken into hospital for a week been out for about 3 weeks, still not seen a GP and have had zero interest from the centre.
Visited July 2023
Review titled Burnham Medical Centre
Replied on 01 August 2023
Thank you for your comments and I am sorry hear of your negative experience with the Medical Centre. Unfortunately, as you have posted this anonymously, I am unable to help further. If you would like more assistance, please contact us with your details at somicb.enquiries-burnhammc@nhs.net. Many thanks Joanna Everett Quality & Complaints Manager
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Review titled Excellent reception staff
Rated 5 stars out of 5
by J. Winn - Posted on 25 July 2023
Yesterday, they were so patient and friendly and efficient on the phone, twice. Even though my query was far from straightforward. I also find it much easier using the Ask My GP service, far less fraught
Visited July 2023
Review titled Burnham Medical Centre
Replied on 25 July 2023
Dear patient Sorry I can't respond to you personally, as there is not enough detail in your name for me to identify you. However, I would like to thank you for taking the time to provide us with such positive feedback. It is really encouraging to hear that your experience with us, was one we would like to provide all our patients and are working very hard to do so. I am also pleased that you found Ask My GP, less stressful than our previous options. Once again thank you for your comments Kind regards Joanna Everett Quality & Complaints Manager
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Review titled Under pressure but trying hard
Rated 4 stars out of 5
by June Day - Posted on 30 June 2023
I have had a need to use askmygp three times in the past two months. Each time I have have a response in an acceptable time. I put a request on 28th had a call back at 5:30 and saw a medic at 9:45 the next day. Shame I cannot name him because he was attentive, compassionate and had a lovey manner about him. The receptionists have been very helpful with our family when we have made enquires, even calling us back to update us. They are under extreme pressure and it won’t stop whilst all the house building is going on unless they can get more GPS
Visited June 2023
Review titled Burnham Medical Centre
Replied on 05 July 2023
Dear Mrs Day Thank you for taking the time to share your experience. It is much appreciated when patients recognise not only the pressures we are facing at the surgery, but also when you have been dealt with in a friendly, professional and empathetic way. We still have a way to go, to provide the level of service we would like for all our patients, but things are definitely improving. Thank you once again Kind regards Joanna Everett Quality & Complaints Manager
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Review titled Disappointed
Rated 2 stars out of 5
by Mrs Karen Houston - Posted on 27 June 2023
I used ask my GP to order a prescription for my painful bowel disease I had a message to say it had been dealt with The following day I called the pharmacy they said they had no prescription for me I called the surgery and 20 minutes later to be told it hasn't gone through and to call back at 5.30 if I hadn't had a message. I called again but no reply so I gave up. Another night of pain and no prescription so I'll need to try all over again from work!!! So much for paying NI for over 40 years.
Visited June 2023
Review titled Burnham Medical Centre
Replied on 28 June 2023
Dear Mrs Houston Thank you for bringing this to my attention. I acknowledge whilst your request was actioned on the same day, the Doctor failed to authorise it, which was an oversight. I am sorry for this delay and any additional distress this has caused. I confirm this has now been completed and can be collected from your normal pharmacy. Kind regards Joanna Everett Quality & Complaints Manager