Burnham Medical Centre
Love Lane, Burnham-on-Sea, Somerset, TA8 1EUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Day 3 still no action
Rated 1 star out of 5
by Mike Lacey - Posted on 01 June 2023
Hal way through day three, still no call back or contact from surgery. Spent 30 minutes in telephone queue yesterday pm and managed to move from position 30 in the queue right down to position 24 but then needed to do some work so eeded to hang up. Tried again today and am currently number 6 in queue despite waiting 20 minutes so far. When oh when will this ever get better?
Visited June 2023
Review titled Burnham Medical Centre
Replied on 14 June 2023
Dear Mr Lacey I am sorry you've been having difficulties in contacting the surgery. I have checked our phone records and cannot trace you either talking to us, requesting a call back or raising a request on Ask My GP. If I could ask you contact our enquiries mailbox somicb.enquiries-burnhammc, we can investigate this further and get this resolved for you. Kind regards Quality & Complaints Manager
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Review titled No service
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2023
Haven't been seen within 6+ days of raising an 'AskmyGP' request only to be told I'll be contacted. Shockingly abysmal service, although staff were polite and friendly on the phone, even though they couldn't help me.
Visited June 2023
Review titled Burnham Medical Centre
Replied on 14 June 2023
Good morning I am sorry to hear about your recent experience with Burnham & Berrow Medical Centre. Unfortunately, we are not able to help you as there are no details. If you would like to email us on somicb.enquiries-burnhammc@nhs.net, we would be happy to investigate and provide you with a response. Kind regards Quality & Complaints Manager
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Review titled waiting time
Rated 2 stars out of 5
by Anonymous - Posted on 02 June 2023
I phoned for an appointment on May 26th and was told they had all arrangements had gone and to call again on May 30th which I did only to be told I would receive a call from the Doctor in a couple of days. Still waiting for a call today June 2nd.
Visited May 2023
Review titled Burnham Medical Centre
Replied on 14 June 2023
Good morning I am sorry to hear about your recent experience with Burnham & Berrow Medical Centre. Unfortunately, we are not able to help you as there are no details. If you would like to email us on somicb.enquiries-burnhammc@nhs.net, we would be happy to investigate and provide you with a response. Kind regards Quality & Complaints Manager
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Review titled Ask my gp if only I could !
Rated 1 star out of 5
by Annette Hooper - Posted on 03 July 2023
I contacted ask my gp through surgery as could make it work on line, that was 29th May, up to now no appointment ? I have rang x 2 and went to surgery x2 regarding this, last time today at Berrow , I have been down graded apparently to routine, in needing to discuss heart echocardiogram, which gp has looked at and deemed it normal, which is worrying as was informed at time of echo,of problem and advised my gp would follow up with me, and can clearly see on patient access that I have 2 heart valve problems, and would really like to discuss this as very worrying, what's happening with this practice?
Visited May 2023
Review titled Burnham Medical Centre
Replied on 05 July 2023
Dear Mrs Hooper Thank you for your comments and I am sorry there was a delay in us responding to you. The aim is we make contact with our patients within 72 hours. This may not be to provide an appointment, but to give them an update. I can confirm all our requests are triaged by a Clinician on day 1, and most urgent conditions are contacted the same day. The others are prioritised, based on a clinical need. So whilst I understand the delays are frustrating, this is a much safer approach for our patients and more effective than asking you to call back tomorrow. Kind regards Joanna Everett Quality & Complaints Manager
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Review titled Adverse reaction to post surgery medication-No Doctors
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2023
Spoke with reception on two occasions 24 hours apart and no doctor available, contacted NHS England to get doctor to respond. I believe that the situation is untenable. Avoid
Visited April 2023
Review titled Burnham Medical Centre
Replied on 27 April 2023
Good afternoon I am sorry to hear about your recent experience with Burnham & Berrow Medical Centre. Unfortunately, we are not able to help you as there are no details. If you would like to email us on somicb.enquiries-burnhammc@nhs.net, we would be happy to investigate and provide you with a response. Kind regards Quality & Complaints Manager
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Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 10 March 2023
After being reminded I had to make an appointment for a follow up with the doctor who requested the follow up, i phoned the surgery to make an appointment knowing I wouldn’t get to see this doctor and I was proven right, I could not get an appointment even though this doctor requested this and it’s on my records. I was told in an aggressive way that I shouldn’t have been given this advice, first of all it wasn’t advice, I was reminded to do this. I was told I could see another doctor, now why would I see another doctor when The doctor who originally dealt with my health problems, of which a hospital visit was needed requested the follow up with him. I then asked when would this doctor be available, It was suggested I phone in a few weeks. I found the receptionist rude, aggressive in her reply. There seems to be no compassion. I know I’m not the only one. There’s more receptionists than any other member of staff and the majority seem to walk around with nothing to do. I was sat in the waiting room yesterday with a clear sight behind the main reception and there was a girl on her mobile, I mean come on. Maybe you should have no mobiles during working hours. The surgery is just a joke.
Visited March 2023
Review titled Burnham Medical Centre
Replied on 15 March 2023
Dear Patient I am sorry for your experience with Burnham & Berrow Medical Centre. I can confirm we are working very hard to improve the situation with regards to our appointments and am pleased to say in April we will be launching 'askmyGP', which will help to reduce the need to call or visit the surgery for an appointment. Unfortunately, I am not able to deal with your review personally as you are shown as anonymous, if you would like to contact our enquiries mailbox somicb.enquiries-burnhammc@nhs.net with your details, I will happily look in to this for you. Kind regards Quality & Complaints Manager
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Review titled Bad
Rated 1 star out of 5
by Joan green - Posted on 30 March 2023
Can't get appointment I've had 2 falls back at a&e doctor sent a letter I need to see doctor for follow up appointment why I keep having falls phoned them all they say no appointment phone back next day still no appointment been 6 weeks since fall still can't get in the same for my husband seen his consultant in January was told he has to see a doctor everymonth because of the medication he is on he has not even seen a doctor same excuse no appointments iwill report them again to cqc waste of space they are there even the receptionist
Visited March 2023
Review titled Burnham Medical Centre
Replied on 05 April 2023
Good Morning Mrs Green Thank you for your comments and bringing this to my attention. I can assure you whilst we continue to face pressures within the surgery, we are doing all we can to implement new processes to mitigate these. I hope you found my telephone call to you useful. Kind regards Quality & Complaints Manager
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Review titled Still as shocking as ever
Rated 1 star out of 5
by Mr Michael Lacey - Posted on 16 February 2023
Still the same old rude, poor service from the receptionists. Can't comment on the gp's as its impossible to get an appointment to see one. I almost wish I lived elsewhere as despite this being a lovely town the medical centre is the worst I have ever been forced to use. Things have not improved at Burnham medical centre in well over two years.The NHS should close this practice and start a new one with new staff and practitioners.
Visited February 2023
Review titled Burnham Medical Centre
Replied on 21 February 2023
Dear Mr Lacey I am sorry you were not able to get an appointment on the day you contacted us. I can assure you we are doing our best to increase the number of clinicians we have at the medical practice, to deal with the high demand of appointments required. Regards Quality & Complaints Manager
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Review titled Poor practice
Rated 2 stars out of 5
by Christine Price - Posted on 05 March 2023
I have copd and lungcancer to get an appointment or prescription is really difficult my opticians sent a request for eye drops to be put on repeat prescription for me and after asking at reception told its there waiting for a gp to sign it that was sent nearly 3weeks ago. In the past I have had to contact macmillian for help in getting me an appointment when my breathing , pain etc is really bad
Visited February 2023
Review titled Burnham Medical Centre
Replied on 08 March 2023
Dear Mrs Price Thank you for your comments. I am sorry you have experienced difficulties getting appointments & medication. I can confirm we are working very hard to ensure we are able to improve the service we provide to all our patients. I will write to you separately, to deal with the particular points you have raised. Kind Regards Quality & Complaints Manager
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Review titled Extremely Grateful
Rated 5 stars out of 5
by Anonymous - Posted on 23 January 2023
I am incredibly grateful to the team who helped see my daughter. She was in awful pain and with the help of the wonderful lady on reception and the brilliant practitioner, we received quick and positive treatment. Real signs of progress in the surgery recently and it was on full notice. Thankyou to all.
Visited January 2023
Review titled Burnham Medical Centre
Replied on 26 January 2023
Thank you so much for your positive comments. We are working really hard at Burnham & Berrow Medical Centre to make a difference and start providing our patients with the service & care we know they deserve, during very challenging times, so it is really encouraging for us to receive feedback, which demonstrates this is happening. Many thanks BBMC Quality & Complaints Manager