Burnham Medical Centre
Love Lane, Burnham-on-Sea, Somerset, TA8 1EUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Quick Appointment
Rated 4 stars out of 5
by Judith Crane - Posted on 07 December 2022
I went to Berrow Surgery early morning as unable to get through on the phone. A very and helpful pleasant receptionist said I could get a same day appointment in Burnham-On-Sea surgery and was seen by the doctor there at 11.15am. I can't complain it seems they are trying to improve their service. If you are able better to go in personally to make a appointment.
Visited November 2022
Review titled Burnham Medical Centre
Replied on 13 December 2022
Dear Miss Crane Thank you so much for your positive comments, I am pleased we were able to accommodate you. We are working very hard at the Medical Centre to improve the service we give to all our patients, so it's encouraging to receive this feedback. Kind regards Quality & Complaints Manager
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Review titled Shocking surgery and staff
Rated 1 star out of 5
by M Lacey - Posted on 02 November 2022
Receptionists are rude and useless. They fail to remember anything, make promises they fail to keep and have absolutely no regard for the service they provide. After being sent to A&E as an emergency I failed to get the requested treatment and after explaining this to the surgery the next day, the Receptionist sauid she had made a telephone appointment for me and promised a doctor would call that day. I'm still waiting. When challenged today the receptionist just said "well you will have to call back tomorrow we don't have anything available, not even a telephone call appointment" I would suggest this practice needs shutting down and a new one set up.
Visited November 2022
Review titled Burnham Medical Centre
Replied on 02 November 2022
Dear Mr Lacey Thank you for your comments and bringing this to my attention. I am sorry you have not had good experience with the Medical Centre and I will certainly ensure I share your comments with our receptionists. Unfortunately, with the lack of clinicians and staff, we have been struggling to keep up with all the demands and to ensure we are still able to keep our Medical Centre open, as the alternative would not be good for anyone. I will not respond to your specific issues on this platform but will contact you separately to discuss. Once again please accept my apologies and I do hope over the next few months you will see an improvement. Kind regards Quality & Complaints Manager
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Review titled Trying to book an appointment
Rated 1 star out of 5
by Anonymous - Posted on 22 November 2022
For a week I have been trying to book an appointment for a smear test. After finally managing to get through on attempt 6 with a 57 minute wait on the phone, I get told by the lady that I would have to ring back next week for an appointment as she did not know when further appointments will be released. I did ask which day she wants me to ring back to get the appointment but she did not know so I have to try every day. This is unacceptable and the incompetence of every reception staff in that medical center is clearly awful. I have worked in the NHS referral call center in the past which covered the south west and it does work like clock work. Why is it so difficult to get an appointment with this medical center.
Visited November 2022
Review titled Burnham Medical Centre
Replied on 22 November 2022
Dear Patient I am sorry your feel you have been let down by BBMC. Hopefully, you will understand it is very difficult for us to respond to generic comments. Therefore, if you would like to write to somicb.enquiries-burnhammc@nhs.net with the specifics of your complaint I would be happy to investigate the matter and provide you with a comprehensive response. Kind Regards Quality & Complaints Manager
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Review titled Unhelpful
Rated 2 stars out of 5
by Anonymous - Posted on 29 August 2022
Receptionists are rude and are acting as if this surgery is the only surgery that is struggling. Probably better to close this surgery down, as this surgery has always been the same. Very unhelpful. I dread ringing this surgery at 8.30 knowing they are only taking emergencies and that feels like that has been going on forever and speaking to the receptionists early in the morning to try and arrange an appt, can make your day even worse. Some of them really don’t care and you can tell they are just there to get their Pennies.
Visited August 2022
Review titled Burnham Medical Centre
Replied on 30 August 2022
Dear Patient I am sorry your feel your have been let down by BBMC. Hopefully, you will understand it is very difficult for us to respond to generic comments. Therefore, if you would like to write to somicb.enquiries-burnhammc@nhs.net with the specifics of your complaint I would be happy to investigate the matter and provide you with a comprehensive response. Kind Regards Quality & Complaints Manager
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Review titled Excellent receptionist
Rated 5 stars out of 5
by Judith Susan Winn - Posted on 13 July 2022
Twice today I have spoken to the most helpful and kind receptionist I ever came across. The lines were busy but when I got an answer, I couldn't have asked for better service. Efficient and very accommodating, not to mention patient
Visited July 2022
Review titled Burnham Medical Centre
Replied on 14 July 2022
Dear Mrs Winn Thank you so much for sharing your very positive experience you had with our receptionist. It is always good and encouraging to hear that we have been able to make a difference to our patients. I will of course pass this on to the lady involved in your care. Thank you once again Joanna
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Review titled Health coach fantastic and cares
Rated 1 star out of 5
by Anonymous - Posted on 15 July 2022
Spoke to the health coach and she was fantastic. She helped me so much when no one else at this surgery bothered. I hope this person is given the praise she deserves. So kind, caring and understanding, traits sadly lacking in everyone else
Visited July 2022
Review titled Burnham Medical Centre
Replied on 18 July 2022
Thank you for your positive comments. I will of course pass this on to our Health Coach. I am pleased she was able to help you. I am sorry that you feel no-one else at the surgery was able to do this. As you have also emailed us, I assure you this will be looked into. Kind regards