Camrose, Gillies & Hackwood Partnership
Essex House, Essex Road, Basingstoke, Hampshire, RG21 8SUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Phone not answered leading to confusion
Rated 3 stars out of 5
by Anonymous - Posted on 18 October 2024
Phone not being answered so some confusion over my care with texts and calls from different people that showed my updated notes have not been consulted when texting me. The actual care from doctors and pharmacists is good but reliance on texts and difficultly speaking to someone to arrange an appointment has caused me stress and led to confusion made worse by the app being down for days on end It’s unacceptable and very worrying when starting a new medication that needs close supervision
Visited October 2024
Camrose, Gillies & Hackwood Partnership has not yet replied.
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Review titled Hour and half wait.
Rated 3 stars out of 5
by Anonymous - Posted on 19 September 2024
I don’t normally like to leave negative reviews however yesterday was pretty disappointing for myself. I attended an appointment with a doctor whom was running behind however this appointment was for my 9 month old son whom came out with what looked like to me as a concerning red rash all over his torso. I expect to normally wait for twenty mins or so however I was left for an hour and a half to wait and it wasn’t until I had to check with the receptionist (whom was lovely and it wasn’t her fault) what was going on to be told that the doctor was running behind. I had been watching the two previous patients before me and each had circa 40 mins appointments and I came to the practice on the back of what I thought was a worrying concern for my baby. I am lucky he was ok in the surgery for that long to wait but I wanted to raise this feedback as I was quite upset as a mother to have to wait this long to be seen and then it wasn’t until the second time of asking at 6pm! That I was finally seen which felt like the end of the shift. Thanks for listening.
Visited September 2024
Camrose, Gillies & Hackwood Partnership has not yet replied.
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Review titled Not as it was
Rated 2 stars out of 5
by Rosemary Brooks - Posted on 20 June 2024
Every time you have an appointment it is with a different Doctor and different surgery even though in the waiting room - try to see the same Doctor. Some Doctors don't want to listen to what you say just get annoyed and talk down to you. My own Doctor is superb but the appointments are usually 6 - 7 weeks waiting time. The Doctor that phoned me was arrogant didn't want to listen to me and asked me what medication I wanted. Also refused to give me her name. I will not deal with any Doctor but my own in future.
Visited June 2024
Camrose, Gillies & Hackwood Partnership has not yet replied.
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Review titled Very Helpful
Rated 4 stars out of 5
by Zak Butler - Posted on 19 March 2024
Although it turns out I didn't need the appointment in the first place my Dr was very helpful in getting me to the next step and pointing me to the right contacts and other options if those contacts failed. Thanks again (Tried to add the doctor's name to praise him but it won't let me)
Visited March 2024
Camrose, Gillies & Hackwood Partnership has not yet replied.
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Review titled StAndrews practice lack of staff
Rated 3 stars out of 5
by Anonymous - Posted on 11 December 2023
There was only one receptionist trying to deal with a queue of patients. She was friendly and helpful but it needed another receptionist on duty also to help her reduce the queuing time for those waiting.
Visited December 2023
Camrose, Gillies & Hackwood Partnership has not yet replied.
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Review titled Diabetes nurse
Rated 5 stars out of 5
by Anonymous - Posted on 25 September 2023
Very pleasant, informative and helpful review. Nurse took blood and tickled my feet. Was slightly later than appointment but only 10 minutes.
Visited September 2023
Camrose, Gillies & Hackwood Partnership has not yet replied.
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Review titled Really good
Rated 5 stars out of 5
by Emily - Posted on 15 August 2023
I saw a gp on the same day I did Dr iQ, which I was really impressed with. I felt listened to, I got the medication I needed and was given clear advice on after care. The GP was very professional and friendly.
Visited August 2023
Camrose, Gillies & Hackwood Partnership has not yet replied.
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 26 June 2023
My teenager book their first appointment on their own through the app. Was given a first class experience, was treated as a person in their own right even though I sat in as a parent. Advice and explanation was all given to the teenagers ability to understand. Information about what they were checking for and why was explained in a very calm informative way. I was very impressed. Too many times we all want to complain at the moment but I wanted to give back something good that in my opinion went above and beyond. Excellent experience. Thank you
Visited June 2023
Camrose, Gillies & Hackwood Partnership has not yet replied.
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Review titled Dr iq consultation not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 04 July 2023
I submitted an online consultation on Dr Iq after phoning and not getting a reply from the triage team after over a week. Now the online consultation is still pending after a week. It’s impossible to get any help.
Visited June 2023
Camrose, Gillies & Hackwood Partnership has not yet replied.
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Review titled Great people, but systems need improvement
Rated 4 stars out of 5
by Anonymous - Posted on 12 May 2023
Whenever my wife and are are able to obtain face to face appointments the Doctors, Nurses and Support Staff are unfailingly friendly, helpful and professional, for which we are very grateful. Wherever possible now we try to avoid attending or calling the Practice. However, the online systems are very clunky to use. In particular the desktop based access to e-consult seems to have been removed. Please remember that this country has an ageing population, many of whom do not wish to use, or trust, mobile phones for such sensitive information. Also, it would be very helpful if e-consult could issue a system-generated response to confim receipt of a completed e-consult. Recently we waited over 48 hours for a response from the Practice (Against a quoted response time of same day) and in the end resorted to telephoning to ensure that our consult had in fact been received. The same auto acknowledgment could include a guide to what would happen next and the anticipated response time.
Visited May 2023
Camrose, Gillies & Hackwood Partnership has not yet replied.