Camrose, Gillies & Hackwood Partnership
Essex House, Essex Road, Basingstoke, Hampshire, RG21 8SUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Dr iq consultation not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 04 July 2023
I submitted an online consultation on Dr Iq after phoning and not getting a reply from the triage team after over a week. Now the online consultation is still pending after a week. It’s impossible to get any help.
Visited June 2023
Review titled Camrose, Gillies & Hackwood Partnership
Replied on 17 December 2024
Dear patient, Thank you for your feedback. We are sorry to hear of your experience using our online consultation app. We have recently launched a new and improved online consultation app to improve patient experience. You can read more about this here https://cghpartnership.co.uk/services/online-services/. We hope that you find the new system easier to use. Thank you again for feeding back to us. CGH Practice Management Team
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Review titled Great people, but systems need improvement
Rated 4 stars out of 5
by Anonymous - Posted on 12 May 2023
Whenever my wife and are are able to obtain face to face appointments the Doctors, Nurses and Support Staff are unfailingly friendly, helpful and professional, for which we are very grateful. Wherever possible now we try to avoid attending or calling the Practice. However, the online systems are very clunky to use. In particular the desktop based access to e-consult seems to have been removed. Please remember that this country has an ageing population, many of whom do not wish to use, or trust, mobile phones for such sensitive information. Also, it would be very helpful if e-consult could issue a system-generated response to confim receipt of a completed e-consult. Recently we waited over 48 hours for a response from the Practice (Against a quoted response time of same day) and in the end resorted to telephoning to ensure that our consult had in fact been received. The same auto acknowledgment could include a guide to what would happen next and the anticipated response time.
Visited May 2023
Review titled Camrose, Gillies & Hackwood Partnership
Replied on 17 December 2024
Dear patient, Thank you for your feedback, I am pleased to hear that you have found our team to be friendly, helpful and professional. We have recently launched a new and improved online consultation app to improve patient experience. You can read more about this here https://cghpartnership.co.uk/services/online-services/. We hope that you find the new system easier to use. Thank you again for feeding back to us. CGH Practice Management Team