Carlisle Central Practice
Warwick Road Surgery, 65 Warwick Road, Carlisle, CA1 1EBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Question answered
Rated 4 stars out of 5
by Anonymous - Posted on 19 June 2023
I revisited the surgery after tests had no results and the gp was very good instead of brushing me off he is referring me to a specialist
Visited June 2023
Review titled Carlisle Central Practice
Replied on 20 June 2023
Dear patient Thank you very much for taking the time to leave this review, we are pleased you are happy with our GP. Kind regards Danielle Dixon Locality Practice Manager
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Review titled Question answered
Rated 4 stars out of 5
by Anonymous - Posted on 19 June 2023
I revisited the surgery after tests had no results and the gp was very good instead of brushing me off he is referring me to a specialist
Visited June 2023
Review titled Carlisle Central Practice
Replied on 20 June 2023
Dear patient Thank you very much for taking the time to leave this review, we are pleased you are happy with our GP. Kind regards Danielle Dixon Locality Practice Manager
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Review titled Friendly staff
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2023
Polite staff. Friendly environment was seen close to my appointment time with little waiting time after arrival
Visited June 2023
Review titled Carlisle Central Practice
Replied on 09 June 2023
Hi Thank you so much for taking the time to leave us a positive review. I will be sure to pass on your kind words to the rest of the practice team. Kind Regards Rebecca Assistant Practice Manager
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Review titled Friendly staff
Rated 5 stars out of 5
by Steph - Posted on 21 June 2023
Really calm visit today, seen on time and was a lovely practitioner. Staff answer phone calls and get seen quickly.
Visited June 2023
Review titled Carlisle Central Practice
Replied on 27 June 2023
Hi Steph Thank you so much for leaving this positive review. I will pass on your kind words to the rest of the practice team. Kind Regards Rebecca Assistant Practice Manager
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Review titled No record of last 3 appointments.
Rated 2 stars out of 5
by Neil Walket - Posted on 17 June 2024
Last 2 appointments at Warwick Road and today's appointment at Fusehill were not found on system. Leading to having to rebook one, and having to wait to be squeezed in on other 2 occasions. This needs sorting out. Not a problem with staff, they've been great. It's the system that's broken.
Visited June 2023
Review titled Carlisle Central Practice
Replied on 17 June 2024
Hi Neil Thank you very much for your feedback. I am sorry there were errors with your appointments, however I am pleased the staff were able to accommodate you on the day. We apologise for any inconvenience caused by this and we will endeavour to ensure this does not happen in the future. Kind regards Danielle Dixon Locality Practice Manager
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Review titled Straight Forward and Reassured
Rated 4 stars out of 5
by Di Boswell - Posted on 16 May 2023
Fist time attending this practice. I was very relieved to be given a same day appointment for my son (nearly 9). I called in the morning with my concerns and was given a same day appointment, fitting in with school and travel tunes too. Reception/call staff were very helpful. My son was anxious, but the GP listened, assessed, examined and watched him walking to assess his walk/leg/groin complaint of pain. He also discussed best over the counter medicines and gave advice, requesting we re-attend before weekend if situation remains same or worsens. Overall, I am happy with the service. Reception/wait area is clean, uncluttered, bright. The practice as a whole are efficient and helpful. In a straight forward manner. I’m not sure if they get thanks very often, but they have mine, as a reassured mum.
Visited May 2023
Review titled Carlisle Central Practice
Replied on 17 May 2023
Hi Di Thank you so much for taking the time to leave us this positive review. I will be sure to pass on your kind words to the rest of the practice team. Kind regards Rebecca Assistant Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Pam Smith - Posted on 24 April 2023
Practice has met my requirements in a pleasant professional manner. When necessary I have been contacted to attend for vaccination, BP readings and bloods, my appointment times have been on time.
Visited April 2023
Review titled Carlisle Central Practice
Replied on 25 April 2023
Dear Pam Thank you very much for taking the time to leave this positive review. I will be sure to pass on your comments to the wider team. Kind regards Danielle Dixon Locality Practice Manager
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Review titled Poor standard of care
Rated 1 star out of 5
by Anonymous - Posted on 25 March 2023
Very disappointed with my experience at this practice. I called them at 8am to book a telephone appointment and my call wouldn't go through as it said line busy. When I finally got through at a quarter past 8 I was told there were no more telephone appointments. I filled in an e-consult for my problems and I got a phone call soon after - which was probably the best part of my whole experience - asking me to come in for a face to face appointment with the nurse that day. I come into the practice at my appointment time and there is a 15 minute wait after my scheduled time before the nurse calls my name. This is not something I would have minded as I understand that GP practices are busy but the NP didn't even bother to smile at me. I smiled at her several times and she just sort of ignored it. There was no attempt at making me feel comfortable or welcome in the practice and I felt awkward and like I was just using up her time. I know NHS staff are stressed but there should at least be an attempt at establishing patient rapport. She immediately started off by saying that two of the problems I had could not be seen by the GP practice and I had to use other services, and she spent a little bit of time talking about my third problem but it seemed like she was more interested in closing the consultation - I want to point out that it was only at this point she seemed friendlier towards me. There was no attempt to examine me and I felt like my concerns weren't even properly engaged with. I don't understand why this could not have been a telephone appointment. This could all have been done over the phone since she didn't even take a look at me, which I very much would have thought to be part of the consultation. To be made to come into the surgery and wait while ill, only to have a brief and fairly cold consultation seems like a massive waste of both my time and hers. This was a very very frustrating experience for me. As someone who is a member of the healthcare profession myself, I was surprised and disappointed. I personally would not treat my patients like this.
Visited March 2023
Carlisle Central Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Gregory Glaister - Posted on 17 March 2023
Can't fault service from doing econsult then appointment everyone in practice polite and helpful and always have been able to get an appointment
Visited March 2023
Review titled Carlisle Central Practice
Replied on 20 March 2023
Hi Gregory Thank you so much for taking the time to leave this positive review. I will be sure to pass on your kind words to the rest of the practice team! Kind Regards Rebecca Assistant Practice Manager
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Review titled Good friendly practice
Rated 4 stars out of 5
by Anonymous - Posted on 30 March 2023
Everyone very friendly and professional from the receptions to the doctor. Didn't have to wait long to see the doctor. The practice is very accommodating and the receptionist go out of their way to help you.
Visited March 2023
Review titled Carlisle Central Practice
Replied on 30 March 2023
Hi Thank you so much for taking the time to leave this positive review. I will be sure to pass on your kind words to the rest of the practice team. Kind Regards Rebecca Assistant practice Manager Warwick Road Surgery