Carlisle Central Practice
Warwick Road Surgery, 65 Warwick Road, Carlisle, CA1 1EBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled New Patient
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2023
I had a new patient health check with a practice nurse who was friendly, professional and thitough. She went through all my notes and I had plenty of time to discuss my concerns.
Visited March 2023
Review titled Carlisle Central Practice
Replied on 23 March 2023
Hi Thank you so much for taking the time to leave this positive review. I will be sure to pass on your kind words to the rest of the practice team. Kind Regards Rebecca Assistant Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Beulah Brough - Posted on 01 March 2023
Receptionist are lovely and helpful, the nurses put you at your ease while being efficient and very helpful, and today I saw a nurse practitioner who was absolutely reassuring and explained where and why I had the pain in my back coming round under my arm and into my chest and I had an examination of my breasts just to check I was examining myself properly I left the surgery feeling so much better because I had an explanation of why I felt these pains and I know how to deal with then I felt reassured
Visited March 2023
Review titled Carlisle Central Practice
Replied on 05 March 2023
Hi Beulah Thank you so much for taking the time to leave this positive review. I will be sure to pass on your kind words to the rest of the practice team. Kind Regards Rebecca Assistant Practice Manager
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Review titled Seen quickly. Very friendly.
Rated 4 stars out of 5
by Sharon - Posted on 28 March 2023
I was in to have my bloods taken. I only waited a couple of minutes before I was shouted on. The person I saw was very friendly and reassuring.
Visited March 2023
Carlisle Central Practice has not yet replied.
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Review titled Very poor sergary
Rated 1 star out of 5
by Mark Hutchinson - Posted on 06 March 2023
Very unsatisfied with the practice there's more nurse practitioners then doctors amd mistakes is likely to happen I wasn't proscribed with andthing back pain and knee pain I needed to change to another sergary I've lost confidence and trust
Visited March 2023
Review titled Carlisle Central Practice
Replied on 07 March 2023
Dear Mark Thank you for your feedback. We are sorry you feel you have had a poor experience. I am sorry you feel having ANPs may cause mistakes, I am not sure how this could be the case but please feel free to contact me to discuss this further. I can see from your consultation our ANP advised a physio appointment would be beneficial but to come back to see us sooner if your symptoms worsened. There are occasions where a prescription would not be beneficial hence the referral to physio. If you would like to discuss further then please do contact me at the surgery. Kind regards Danielle Dixon Locality Practice Manager
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Review titled Good service
Rated 3 stars out of 5
by Kenneth Turner - Posted on 07 March 2023
Was seen by practice nurse for blood pressure test. Very pleasant. Asked more questions to make sure I was ok. Good experience.
Visited March 2023
Review titled Carlisle Central Practice
Replied on 08 March 2023
HI Kenneth Thank you so much for leaving this positive review. I will be sure to pass on your kind words to the rest of the practice team. Kind Regards Assistant Practice Manager Rebecca
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Review titled Great practice
Rated 5 stars out of 5
by Nai Siwol - Posted on 17 March 2023
Both myself and my wife have never had a bad experience. Follow the practice guidelines and you will always get seen or called back the same day
Visited March 2023
Review titled Carlisle Central Practice
Replied on 17 March 2023
HI Nai Thank you so much for taking the time to leave this positive review. I will be sure to pass on your kind words to the rest of the practice team. Kind Regards Rebecca Assistant Practice Manager
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Review titled Lovely manner
Rated 5 stars out of 5
by Anonymous - Posted on 29 March 2023
I had my first ever smear test done by a lovely nurse who was patient with explaining the process and potential results to me, really friendly and didn’t make me feel embarrassed or scared when discussing the test. She put me totally at ease and respected my dignity and privacy when dressing/undressing/during the test.
Visited March 2023
Review titled Carlisle Central Practice
Replied on 29 March 2023
Dear patient, Thank you very much for taking the time to leave this lovely review. We are pleased the nurse put you at ease during your consultation and will be sure to pass on your kind words. Kind regards Danielle Dixon Locality Practice Manager
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Review titled Very professional and friendly.
Rated 5 stars out of 5
by Anonymous - Posted on 15 March 2023
Very prompt and professional service today. Don't normally go to doctors. Have recently changes surgeries and have nothing but praise for this doctors. Previous surgery made it impossible to see a doctor. Keep up the good work.
Visited March 2023
Review titled Carlisle Central Practice
Replied on 15 March 2023
Dear Patient Thank you very much for taking the time to leave this positive review. We are very pleased you were happy with your visit. I will be sure to pass this on to the wider team. Kind regards Danielle Dixon Locality Practice Manager
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Review titled Disappointing visit
Rated 2 stars out of 5
by Andrew Rae - Posted on 02 August 2023
Thought I was in for my heart condition review but it was to give bloods for apixyban which I have stopped taking 4 months ago on the request of my GP so never really checking records????? Asked about my heart review as it seemed a while since this had taken place it’s not been done for over 2-3 years which really is poor care ?? I asked why this had been missed and the answer was “not really sure” the doctor usually requests them. Very unsatisfactory visit
Visited February 2023
Review titled Carlisle Central Practice
Replied on 04 August 2023
Dear Andrew I am sorry the experience you had at the surgery recently was not a positive one. I have had a look at your records and am happy to discuss our recall system with you which will also explain why you have not had the review you feel you should have done. Please call me at your convenience and I will happily go through this with you. Kind regards, Danielle Dixon Locality Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 February 2023
Had a blood taken on this occasion and the nurse was very nice and explained everything to me. Overall I had a good experience.
Visited February 2023
Review titled Carlisle Central Practice
Replied on 22 February 2023
HI Thank you so much for taking the time to leave this positive review. I will be sure to pass your kind words onto the rest of the practice team. Kind Regards Assistant Practice Manager Rebecca