Carlton Street Surgery
Carlton Street, Horninglow, Burton-on-Trent, Staffordshire, DE13 0TEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Prescription Review
Rated 3 stars out of 5
by Anonymous - Posted on 13 April 2023
Rang for an appointment pressed for call back 3/5 hrs later no appointments offered 12April no will run out of medication in a few days, went into surgery the next day was told 6th April said yes then rang just before 8am next day was caller 13 in a cue, this was for about 16 mins as I went down in numbers got to caller 4 call was answered. Finally got a callback 6 hours later but got sorted. It’s very frustrating I’m a dialysis patient
Visited March 2023
Carlton Street Surgery has not yet replied.
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Review titled Horrible place
Rated 1 star out of 5
by Arkadiusz Domagala - Posted on 17 February 2023
I'm waiting for routine telephone call, of course no one call. Trying to call Carlton Street Surgery. One hour hanging on the phone. The worst are receptionist, to handle anything you need to be on thin line of rudenes or shout. Of course this time nothing was work. From them perspective doctor call 3 times already, i was call hour later, and from this what I know, they call only 2 times, not three. Obviously receptionist lying. I'm disabled person, and can't walk, they leave me with pain without help. If you sick go and you can, go somewhere else.
Visited February 2023
Carlton Street Surgery has not yet replied.
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Review titled Rude receptionist & no confidentiality what so ever
Rated 1 star out of 5
by Anonymous - Posted on 24 February 2023
Having been to the surgery today to make an appointment with the nurse I was asked why I needed the appointment & after trying to explain I was told there were no appointments available & to try again. Then I asked about a call back from the nurse so I could request a blood test form only to be told I needed to get a call back from a doctor & the next available call back was for the 14th of March. I told the receptionist it was the nurse I spoke to the last time I requested a blood test form & she totally ignored me & said in a sharp voice the doctor will ring you on the 14th of March. They do plenty of training days on Thursday afternoons at Carlton Street surgery but obviously some members of staff need more!!
Visited February 2023
Carlton Street Surgery has not yet replied.
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Review titled Amazing doctor!
Rated 5 stars out of 5
by Anonymous - Posted on 16 December 2022
I had a GP appointment today which was very easy to book via the NHS App. The GP was polite & attentive. Very respectful & took the time to explain everything. The reception staff were pleasant. I requested for my choose and book referral which they provided efficiently. Great staff & thank you for the continued care you provide.
Visited December 2022
Carlton Street Surgery has not yet replied.