Carn to Coast Health Centres
Pool Health Centre, Station Road, Pool, Redruth, Cornwall, TR15 3DUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing Practice
Rated 5 stars out of 5
by Mounjaro - Phil :) - Posted on 22 July 2024
Appointment with s j . Very professional and made my visit relaxed and comfortable. I didn't feel rushed even though I can talk the hind legs off donkey but I wasn't made to feel like I had overstayed my welcome :) sj demonstrated the way to use the Mounjaro pen and that made my first attempt really easy. Face to Face appointments 18th July - s j .... Demo Mounjaro Pen - see above 10/10 24th June - z j .... Blood Tests - not a mark left - 10/10 3rd June - b s ... Blood Test again not a mark - 10/10 Showed great compassion when discussing my sons suicide in 2021 and offered help if I ever felt I needed it. 13th May - l h ... Correctly diagnosed gout after years of painful bouts. 11/10 All of the above nurses very professional and caring. Much Love Mounjaro Phil x
Visited July 2024
Review titled Carn to Coast Health Centres
Replied on 23 July 2024
Dear Phil, Thank you for taking the trouble to give this review. We have provided feedback to the nurses. Regards, Stephen Holby Managing Partner
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Review titled Care-ful, professional and personal
Rated 5 stars out of 5
by Clive laws - Posted on 07 August 2024
As a retired Hospice Chaplain, I believe I can identify good health-care. Recently, at very vulnerable and unsettling time, I received all the support, understanding and help I needed. Thank you so much.
Visited July 2024
Carn to Coast Health Centres has not yet replied.
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Review titled practitioner
Rated 5 stars out of 5
by Sommerleigh Conacher - Posted on 17 July 2024
I’ve had the practitioner twice now and both times she’s been amazing help,she’s so friendly and she really takes her time and gets to the point.
Visited July 2024
Review titled Carn to Coast Health Centres
Replied on 19 July 2024
Many thanks for posting this, Sommerleigh. Your comments have been passed on to Laura, the clinician whom you saw. Stephen Holby Managing Partner
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Review titled Great practice
Rated 5 stars out of 5
by Mary Westley - Posted on 01 August 2024
Wonderful care for me by the staff and sorted an ongoing skin problem which is now resolved after many months. has rang me since to check that I am still good. The doctor is an asset to any I just hope that he stays for many years. Thank you also to the nurse practitioner for his support.
Visited June 2024
Carn to Coast Health Centres has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Sarah gadsby - Posted on 28 June 2024
Within minutes of submitting my online request my doctor had text me to say a prescription was at the chemist for me. Had to call surgery to re-locate, was met with efficient and compassionate help. Thankyou to my doctor and reception staff for being so kind and helpful.
Visited June 2024
Review titled Carn to Coast Health Centres
Replied on 15 July 2024
Thank you so much for taking the time to post this review which we shall share with our staff. We appreciate all feedback from our patients.
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Review titled Excellent care
Rated 5 stars out of 5
by Carol - Posted on 24 June 2024
I had chest pain and following a chat with a GP, I was seen within hours by the surgery paramedic. I received excellent care and feel that my symptoms were thoroughly investigated, leading to a clear diagnosis. This helped to alleviate my worries and I’m very grateful for the expert care I received. Many thanks to you all.
Visited June 2024
Review titled Carn to Coast Health Centres
Replied on 26 June 2024
Thank you for your kind review, Carol. Our triage system is intended to ensure that cases like yours are identified and dealt with urgently, notwithstanding the very large number of contacts we receive daily.
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Review titled Script Team Negligence
Rated 2 stars out of 5
by Lewis James - Posted on 08 May 2024
I have a digital paper trail of over 18 emails and 'Klinik' system requests since July last year where I have had to chase CarntoCoast regarding my prescription for pain relief for my Arthritis, as well as other issues. This correspondence does not include all the calls too. They have forgotten or missed my prescription countless times leading me to believe that whoever deals with issuing the scripts, be it a team or other members of staff are completely negligent in this operation. Despite multiple requests to investigate why this continues to happen regularly, no one has stepped up to do so.
Visited May 2024
Review titled Carn to Coast Health Centres
Replied on 07 June 2024
Dear Mr. James, I am aware of your previous discussions with our patient advice team and are sorry that you remain dissatisfied. I appreciate that, with medications which require close monitoring, disruptions occur from time to time and I apologise for your evident frustrations. Yours sincerely, Stephen Holby Managing Partner
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Review titled Poor practice
Rated 1 star out of 5
by James - Posted on 24 May 2024
Filled out the online application and waited for response. In the end had to go to surgery in person and was told although I was in constant stomach pains and had no appetite, was losing weight and tired all the time, it was not urgent. I reminded them that I had previously had cancer and was obviously concerned as to what was wrong with my body. I was told I could be lucky and get an appointment in 3 or 4 weeks, which I thought was disgusting. I was told they were very busy, I looked around and saw the one patient in the waiting room. My reaction was “ if this is busy, what’s it like when it’s quiet”.
Visited May 2024
Review titled Carn to Coast Health Centres
Replied on 07 June 2024
Dear James, Thank you for posting this. I am sorry to learn of the poor experience you report in your review and concerned that you have not given us sufficient detail to identify and contact you about it. The purpose of our system of triage is to make sure that a GP reviews the information provided by the patient and prioritizes on the basis of their clinical judgement. If this went wrong in your case, it is important that we have the chance to review it. I would ask you please to get in touch with our Patient Advice and Liaison Service (PALS) via c2c.pals@nhs.net and we shall investigate. I would assure you that our Practice is never ‘quiet’ but only different degrees of busy and our workload overall cannot be correctly judged by how many patients are in the waiting room of one of our surgeries at any given time. I apologise for any false impression given to you. Yours sincerely, Stephen Holby Managing Partner
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Review titled Good Practice
Rated 5 stars out of 5
by Mrs B.J. Green - Posted on 09 April 2024
The Acute Nurse was most helpful. She was following up on my recent health concerns. She was professional and took care to ensure she was facing me when she spoke as I am deaf
Visited April 2024
Review titled Carn to Coast Health Centres
Replied on 07 June 2024
Dear Mrs. Green, Thank you so much for your kind comments which have been made known to the nurse concerned. Yours sincerely, Stephen Holby Managing Partner
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Review titled Worth the long wait
Rated 5 stars out of 5
by D Teare - Posted on 20 April 2024
had a very friendly and comprehensive chat with a Doctor at Pool Health Centre. Re my application for an appointment made over 4 weeks ago. He covered all my questions in and promised some action in a professional, yet personal manner. Well worth the wait
Visited April 2024
Review titled Carn to Coast Health Centres
Replied on 07 June 2024
Dear Mr. Teare, Thank you for your kind review. We do our best to see patients as soon as we can, so thanks also for being understanding about the pressures on our services. It is much appreciated. Yours sincerely, Stephen Holby Managing Partner