Carn to Coast Health Centres
Pool Health Centre, Station Road, Pool, Redruth, Cornwall, TR15 3DUContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Carn to Coast Health Centres.
Reviews
-
Review titled A great practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2024
When go into the practice the every on are very helpful the doctor s are so quick to get back to as I have had a bad Gough the response was so quick I got my ex Ray and my blood test and scan with in 3days
Visited January 2024
Review titled Carn to Coast Health Centres
Replied on 27 February 2024
Many thanks for taking the trouble to submit this positive feedback; I can assure you that this is appreciated by the Partners and all the team. Regards, Stephen Holby Managing Partner
-
Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 03 November 2023
I expressed concerns about side effects from a new medication, and asked for advice on whether to stop taking it. I told them I was unable to get an appointment with the prescribing psychiatrist for over a week. After giving heart rate data from before and after starting the medication over the phone, which showed an almost 50% increase in resting heart rate, I was told a GP would call me to advise. I later received a text telling me an increase in heart rate is a common side effect and to go to A&E if I felt chest pain. That information is listed on the NHS website, I was looking for specific advice given the amount my heart rate had increased by. Total waste of time and tax payer money.
Visited November 2023
Review titled Carn to Coast Health Centres
Replied on 05 December 2023
Dear Patient, We are sorry that you regard our service as ‘useless’. Thank you for your feedback and for remaining anonymous, as this allows us to comment more specifically without breaching patient confidentiality. When you go to a private service prescribing drugs outside the NHS, it is appropriate for that prescriber to advise you with regard to the side effects of the medications they have given you rather than expecting the NHS to compensate for deficiencies in their service. Nevertheless, our doctor tried calling you twice in response to your query before texting with entirely appropriate advice and advising you to contact the prescriber. Yours ever, Stephen Holby Managing Partner for the Partners Carn to Coast Health Centres
-
Review titled Anti patient
Rated 1 star out of 5
by Ken Wilkins - Posted on 23 November 2023
In accordance with publicised advice I asked for a psa test as I am a 64 Yr old man. I had to do a lengthy online referral and then received a reply saying a gp would ring me 7 weeks hence. I know this a routine thing but 7 weeks? When the gp rang it was not at the time and date stated so I could easily have missed it. He then went to a lot of effort to talk me out of having a test but finally agreed. I also pointed out that 7 weeks was way too long even for a routine call and he just moaned at me that he was having to work on his birthday. Whilst he had eventually agreed to my having a psa test he then told me there were no appointments for blood tests at the surgery for a long time so I've had to do a 40 mile round trip to get one done. We have been with the surgery for 30 years and have watched it degenerate from a decent service to one of pretty hopeless ineptitude where the patient is considered last. My reasons for saying this are not just confined to the above. We have also experienced wrong diagnosis, excessive waiting times and a failure to refer my wife in a timely manner for an urgently required examination. Everything with this practice seems to put the patient last. Truly an awful surgery
Visited November 2023
Review titled Carn to Coast Health Centres
Replied on 07 December 2023
Dear Mr. Wilkins, Thank you for your feedback and we are sorry that you consider us as ‘anti-patient. This is certainly not the case. There is insufficient space allowed on the review site for us to respond to all your points in detail so we shall be writing to you while commenting here in brief. With regard to your request for PSA testing 'in accordance with published advice' the NICE guidelines recommend against this because the test ‘is neither sensitive nor specific for this purpose’ and ‘would generate too many false positives and false negatives resulting in potential unnecessary and invasive tests and/or unnecessary treatment.’ This was explained to you as it would be unethical of our doctors to proceed with tests without making this clear to the patient requesting them. We are sorry that you view this negatively. We apologise for the long wait to discuss your request and for our GP’s attempt to reduce that wait by phoning you early when a cancellation occurred. We are saddened that you should consider the deterioration in NHS services to be due to the ‘ineptitude’ of those providing them. This is not the view of the Health Select Committee whose conclusions we shall share with you. Unfortunately services are likely to continue to degenerate as long as that perception remains. We will also share the rationale for blood tests being offered outside surgeries to cope with demand as is the case in much of the UK. Yours truly, Stephen Holby Managing Partner
-
Review titled Appointment wait
Rated 1 star out of 5
by Anonymous - Posted on 24 November 2023
Have tried to make an appointment was told I would have to wait for 2 weeks! When I said I was struggling to work because of the pain I was in was told to go to minor injuries if I couldn't wait 2 weeks On the website states, an appointment would be made for you in person or on the phone within 'a few days' They were not interested in how much pain I am in
Visited November 2023
Review titled Carn to Coast Health Centres
Replied on 05 December 2023
Dear patient, Thank you for submitting your review and I am sorry that the advice given to you has left you with the impression that we were 'not interested' in how much pain you were in. As you have remained anonymous, we are not presently in a position to listen to the recording of any calls but it seems likely that there has been some miscommunication which the following may help to address. I believe that, in response to your report of acute pain and the difficulty of responding to this more quickly within the practice, our staff member was recommending that you attend a centre intended specifically to cater for such situations. Here is why I believe this:- In recognition that GP surgeries in a deprived area like Camborne-Redruth have difficulty in meeting the demand for those wishing to see a GP urgently, the NHS commissioned a ‘Primary Care Centre’ (‘PCC’) as an additional resource for all the local (Kerrier) practices; the PCC acts as a ‘walk-in’ centre (a service which has never been included in the core services provided by GP practices). Although co-housed with the Minor Injuries Unit at Camborne Redruth Community Hospital, the PCC is run by Cornwall Partnership NHS Foundation Trust. It is not a hospital service but is staffed by GP’s. We as a Practice try to work closely with the PCC and integrate what we do so as to provide a seamless service for patients. ( Because other areas in Cornwall are increasingly coming up against pressures comparable to those we have experienced locally, we are hearing of plans under consideration to extend the use of ‘overflow hubs’ to prevent GP’s becoming more completely overwhelmed in the face of shortages of staff and other resources.) We are conscious that arrangements such as those described above may lead to misunderstandings, especially as our PCC is housed at the community hospital and may be barely distinguishable from the Minor Injuries Unit with which it is co-located. Our staff are trained and encouraged to give an appropriate account of the true situation to patients but it seems that this cannot have happened on this occasion. If you would care to contact our Patient Advice team ( at c2c.pals@nhs.net ) with the necessary details, we can review the call for validation and training purposes and respond more specifically). With best wishes, Stephen Holby Managing Partner Carn to Coast Health Centres
-
Review titled Excellent service
Rated 4 stars out of 5
by Sean G Chatterton - Posted on 04 December 2023
I walked into my surgery requesting a blood testing device (diabetic) The ladies who attended were excellent and understanding. One was ordered and I collected it. The service offered me was very good. Thank you. Sean Chatterton
Visited November 2023
Review titled Carn to Coast Health Centres
Replied on 05 December 2023
Dear Mr. Chatterton, Many thanks for taking the trouble to give this feedback. With best wishes Stephen Holby Managing Partner
-
Review titled A very caring
Rated 5 stars out of 5
by Neil Carhart - Posted on 14 November 2023
Over the past few weeks l have been worried about my wife's health from my first phone call to the surgery and the quick response l received was first class and over the past days l cannot thank the surgery enough for their help and caring.Thankyou to all Of those involved.
Visited November 2023
Review titled Carn to Coast Health Centres
Replied on 05 December 2023
Dear Mr Carhart, Thank you so much for your kind review. At a time when NHS services are so heavily under pressure it is heartening to all of us when someone takes the trouble to express appreciation. Yours sincerely, Stephen Holby Managing Partner Carn to Coast Health Centres
-
Review titled Fantastic surgery
Rated 5 stars out of 5
by Anonymous - Posted on 04 October 2023
I cannot express my gratitude enough for carn to coast. After a previous negative experience with my young daughter elsewhere, my daughter was left terrified of the doctors and would refuse to be anywhere near one. However, thanks to the many clinicians who have dealt with her and cared for her since, they have helped my terrified toddler turn into a happy and excited child who is now happy to see a doctor and gets excited play or draw with them. I cannot thank everyone here enough for their patience, understanding and empathy towards us. It really hasn't gone unnoticed and I will always be extremely grateful to everyone for this and the amazing staff.
Visited September 2023
Review titled Carn to Coast Health Centres
Replied on 09 October 2023
Dear patient, Thank you for your kind comments and taking the trouble to review us. Stephen Holby Managing Partner
-
Review titled Amazing Doctor
Rated 5 stars out of 5
by Mrs Joanne Moir - Posted on 16 April 2024
Came today to see Dr. about my hearing loss which had improved since making appointment, except for one ear...he referred me to hospital to get an hearing aid. Whilst there I asked him about my hands and foot skin condition just by looking he told me exactly what it was and treatment for it, even writing it down for me. Iv had this rash off and on for years and not one doctor has told me what it was. I will definitely ask to see him again if needed in the future. Turns out it's a form of psoriasis which iv apparently inherited from my father.
Visited April 2023
Review titled Carn to Coast Health Centres
Replied on 07 June 2024
Dear Mrs. Moir, Thank you so much for your kind review, which has been made known to the doctor concerned. Yours sincerely, Stephen Holby Managing Partner
-
Review titled Unable to get drug review appointment in timely manner
Rated 1 star out of 5
by Anonymous - Posted on 16 April 2023
My dad saw a nurse as was very ill and they said not to worry it was just a virus. Six days later dad was in hospital feeling and getting worse. After a whole day in A&E including blood tests, identifying infection, an X-ray and a CT scan he was eventually sent home with steroids for 7 days. The discharge notes said he would need a drug review with GP before drugs run out (surgery confirmed they had notes when parents went to physically take notes in also following surgery accusing hospital of not sending notes previously). Unfortunately this surgery has made a telephone appointment for two days later that this resulting in a great deal of concern and stress for my parents. Surgery refused to address this when asked so parents sought advice from a pharmacist as they cannot trust this surgery.
Visited April 2023
Review titled Carn to Coast Health Centres
Replied on 25 September 2023
Dear patient, We were sorry to learn of this incident. Our patient advice and liaison service ( c2c.pals@nhs.net ) is available to listen to any queries or concerns from patients and investigate any complaints. We would urge any patients experiencing difficulties to contact us in the first instance so that we may do our best to resolve them. Yours sincerely, PALS Team Carn to Coast Health Centres
-
Review titled Not a very good clinical team
Rated 2 stars out of 5
by Anonymous - Posted on 17 May 2023
The receptionists was lovely and really helpful. However, the clinical team aren’t. I had been x3 that month for the same thing but it was getting worse. Every time I went I was told it was “viral” and nothing to worry about. Was given numbing spray and left. Ended up going to MIU because I was unable to eat and was in pain and they referred me to ENT and both MIU and ENT said if I was given antibiotics the first time I went to the GP I wouldn't of been admitted to the Royal Cornwall Hospital. I understand that the GP’s and NHS are under pressure but it doesn’t give doctors a reason to blame it on a viral infection when it wasn’t.
Visited April 2023
Review titled Carn to Coast Health Centres
Replied on 26 June 2023
Dear patient, We are sorry that you were dissatisfied with our service and, if you care to contact us via c2c.PALS@nhs.net , we can look into the appropriateness of the care given in your specific circumstances. As a general point, however, it is definitely not good clinical practice to give out antibiotics where the symptoms suggest that a problem is likely to be viral in origin as this leads to their becoming less and less effective where they are needed. Our clinicians normally advise patients to let us know if symptoms worsen. We attach a link to the NHS website, where it is explained why antibiotics are no longer routinely used to treat infections Antibiotic resistance - NHS (www.nhs.uk) . We apologise if this was not made clear to you. PALS Team Carn to Coast Health Centres