Carrington House Surgery
19 Priory Road, High Wycombe, Buckinghamshire, HP13 6SLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Best GP I’ve seen to date.
Rated 4 stars out of 5
by Salma - Posted on 11 April 2025
The GP I saw today was by far the best GP I’ve seen at carrington house. She listened, was person-centred and took the time to discuss my concerns. She was lovely and considered cultural and religious factors which impact physical and mental health. Restored my faith in general practitioners. Thank you for making a difference.
Visited April 2025
Review titled Carrington House Surgery
Replied on 14 April 2025
Thank you for taking the time to leave us a positive feedback we do try very hard to ensure we deliver an efficient service, I will ensure your comments are passed onto the team. Kind Regards Debbie Comley Practice Manager
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Review titled Very kind, understanding and helpful!
Rated 5 stars out of 5
by Anonymous - Posted on 09 April 2025
The very kind lady receptionist today went above and beyond to help connect me with a GP regarding a sensitive issue and meant I did not need to complete unnecessary travel or examinations due to the situation. They provided me kindness and support and advice regarding the issue and I have been prescribed a second course of antibiotics to my newly nominated pharmacy which they kindly updated for me. I cannot express how on many occasions the admin team, staff and receptionists have been nothing short of exceptional in their attitude, speed and kindness towards me and I will always treat them with the utmost respect just the same. The only time I have ever experienced negativity in the practice is from other rude patients, which the staff deal with in a polite and professional manner. Sometimes the doctors are a little short, but I appreciate they are totally exhausted and so I empathise with them all. I do wish patient access had more appointment availability, but understand it may not be possible and that mental health had a better pathway to treatment. However, I can't thank the Carrington house team enough for always responding to my emails swiftly and treating me with care and kindness and being constantly helpful and informative. Additionally the surgery is always clean and tidy and smells clean too and having the BMI/blood pressure machine is incredibly helpful. I would only suggest that the downstairs public toilet be looked at as the hot tap is janky and the toilet paper doesn't flush properly. Minor things compared to the otherwise great service. Telephone appointments are also fantastic so unnecessary travel is avoided and less exposure to other sick people when not needed is great. Keep up the wonderful work you do please! Thank you all so much <3
Visited April 2025
Review titled Carrington House Surgery
Replied on 14 April 2025
Thank you for taking the time to leave us a positive feedback we do try very hard to ensure we deliver an efficient service, I will ensure your comments are passed onto the team. Kind Regards Debbie Comley Practice Manager
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Review titled Good luck getting an appointment
Rated 1 star out of 5
by Anonymous - Posted on 28 November 2024
My wife tried for 3 consecutive days to get an appointment this week. Called at 8:30 on the dot waited on hold for 45 mins only to be told there are no appointments and to try again tomorrow. She gave up after 3 days and still has not been seen by a doctor. Laughably they are still taking on new patients.
Visited November 2024
Review titled Carrington House Surgery
Replied on 14 April 2025
Dear Anonymous I am sorry you have been experiencing problems getting an appointment, Have you tried our alternative methods of booking an appointment? Patient access and econsult (details can be found on our website https://www.carringtonhousesurgery.nhs.uk/ ) We are still taking new patients as we are not allowed to close the patient list. If you require further help please do call us and speak to our reception team and they will be able to assist you further.
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Review titled Glad I changed to Carrington House
Rated 5 stars out of 5
by Anonymous - Posted on 28 July 2024
I changed to this practice about a year ago and I've had nothing but good experiences here. Really helpful reception staff on the phone and in person. Clinical staff have been great. I needed to see the physio last week, I called and got an appointment the same afternoon. Really knowledgeable and helpful chap. Emailed me all the exercises I need to do, clearly explained everything. Really grateful for the services you offer. Thank you!
Visited July 2024
Review titled Carrington House Surgery
Replied on 07 August 2024
Thank you for taking the time to leave us a positive feedback we do try very hard to ensure we deliver an efficient service, I will ensure your comments are passed onto the team. Kind Regards Debbie Comley Practice Manager
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Review titled Improved Practice
Rated 4 stars out of 5
by Anonymous - Posted on 09 July 2024
When I called the surgery today for my blood test results, the person who answered was very helpful.
Visited July 2024
Review titled Carrington House Surgery
Replied on 10 July 2024
Thank you for taking the time to leave a positive feedback, it is always nice to be able to pass this back to the team. Kind Regards
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Review titled Continued disappointment
Rated 1 star out of 5
by An unimportant patient - Posted on 07 August 2024
I recently had to make an appointment to review a continued prescription. The surgery only offers on the day appointments and the lines open at the same time I begin work. After three attempts of booking the appointment (across 3 non consecutive days) I was finally able to speak to a member of the reception and informed I would have an appointment with the nurse in a weeks time. After I explained I was going to be on holiday and I had now run out of my prescription I was told I could have an telephone consultation on that day providing I could supply a blood pressure reading, for which I would need to go in to reception for prior. I took my lunch break early and was able to provide the blood pressure result prior. The doctor rang and confirmed he would send the prescription. After work I attended the pharmacy to be told that it had not been sent. They were very good and were able to provide an emergency supply to tide me over as I was traveling the next day. On my return they prescription had still not been sent. I called the reception mid morning, early afternoon and the next mid morning. No one answered and I left a message on vm. No one ever came back to me, so I visited in person to be told the doctor did not issue a prescription. I asked does it include a reason for my appointment on the notes and eventually the receptionist was able to issue the prescription to the pharmacy. So after 2 weeks to book the on the day appointment, offer of an appointment on a weeks time, 2 trips to the doctors for a telephone appointment and then two weeks for the prescription to reach the pharmacy, it's a good job I'm not elderly or shy. Your system is incredibly complicated, and you run your surgery like a Russian communist business, where that fact we are enlisted is enough to gain money from us, you do not need to provide a service as well.
Visited July 2024
Review titled Carrington House Surgery
Replied on 07 August 2024
Good morning Thank you for your feedback, I would like to assure you all patients are important. I am sorry you have had experienced difficulty whilst trying to order your prescription. We require BP readings for some medications to ensure you are still safe to take the medication. We have several ways to book an appointment, by Telephone and Patient Access you can also complete an Econsult. Please look at our website for additional information https://buckshealthservices.co.uk/carrington-house-surgery. As you have posted anonymously I am unable to look into what happened when the prescription was sent to the GP and why it wasn't signed off and sent to the pharmacy. If you require further help please do call us and speak to our reception team and they will be able to assist you further. Kind Regards Debbie Comley Practice Manager
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Review titled Very helpful
Rated 4 stars out of 5
by M Smith - Posted on 10 June 2024
sk was extremely helpful in setting my phone with patient access, as an o.a.p not always savvyb with technical things. Thank you
Visited June 2024
Review titled Carrington House Surgery
Replied on 20 June 2024
Good morning M Smith Thank you for taking the time to leave a positive review I will ensure this is passed onto SK. Kind Regards Debbie Comley Practice Manager
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Review titled No appointments apparently
Rated 1 star out of 5
by Mike - Posted on 30 April 2024
Phoned yesterday at 8.30 but there is a prerecorded message claiming no appointments available yet but you hold in the queue of 20 odd people there are slots available. How many people miss out on needed healthcare because of attempts to stop people booking? Scary how difficult it is to see someone now and there is always an excuse.
Visited April 2024
Review titled Carrington House Surgery
Replied on 30 April 2024
Good afternoon Mike Thank you for taking the time to leave a review. The message is switched on to let patients know when all of the on the day appointments have been booked. If you have an urgent issue this can be discussed with the reception team and if you require a same day appointment this may be able to be arranged for you. If you not able to get an appointment on the phone you can also try using econsult and patient access. You can find the details on our webiste Kind Regards
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Review titled No appointments available
Rated 2 stars out of 5
by Anonymous - Posted on 28 March 2024
We have been trying to get an appointment for the past 2 weeks. My husband has asthma and was having difficulties breathing. We were offered an appointment in April. That was three weeks away. We eventually called 111 and there were no emergency appointments available at the surgery so we went to the hospital. We were told that he needs a medication that can only be prescribed by the doctor but when we try to call the surgery we can never get an appointment or have even been able to talk to anyone. We have been greeted by a voicemail each time. It is very disappointing that we cannot even get to talk to a doctor.
Visited March 2024
Review titled Carrington House Surgery
Replied on 02 April 2024
Dear Anonymous I am sorry you have been experiencing problems getting an appointment, we have been short staffed due to sickness. Unfortunately as I do not know who you are I am unable to investigate this for you. You can wait on the phone to speak to a receptionist, the voicemail is just informing you if we have no on the day appointments left. Have you tried our alternative methods of booking an appointment? Patient access and econsult (details can be found on our website https://www.carringtonhousesurgery.nhs.uk/ ) If you require further help please do call us and speak to our reception team and they will be able to assist you further.
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Review titled Extremely bad service from the Reception team
Rated 1 star out of 5
by Anonymous - Posted on 08 March 2024
Been trying all week to get a doctors appointment from Reception for my 3 year old been told to call 8:30 to get a same day appointment it’s now Friday and after 5 days of trying been told I cannot get an appointment and next available date is next month 8th April which is 4 weeks away when my toddler is sick and up all night. Do not join this surgery worse decision my life all I need is my child to be seen by my GP and get a referral for private treatment and I can’t get a face to face appointment. Worse NHS surgery! Reception staff are so unhelpful!
Visited March 2024
Review titled Carrington House Surgery
Replied on 11 March 2024
Dear Anonymous I am sorry you have been experiencing problems getting an appointment, we have been short staffed due to sickness. Unfortunately as I do not know who you are I am unable to investigate this for you. Have you tried our alternative methods of booking an appointment? Patient access and econsult (details can be found on our website https://www.carringtonhousesurgery.nhs.uk/ ) If you require further help please do call us and speak to our reception team and they will be able to assist you further. Kind Regards Practice Manager