Carrington House Surgery
19 Priory Road, High Wycombe, Buckinghamshire, HP13 6SLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Physiotherapist appointment
Rated 3 stars out of 5
by H. Ewing - Posted on 22 June 2023
After being unable to get a phone appt with the GP I was offered an appt with the physiotherapist. I needed strong painkillers for an ongoing back problem. A really good experience and got a prescription for said painkillers. Probably could have been done over the phone which would have been better as the car journey made my back worse, so I've been up since 3.45am as sitting in the armchair is more comfortable than the bed. But that said the surgery staff are very helpful, I don't envy them their difficult job!
Visited June 2023
Review titled Carrington House Surgery
Replied on 03 July 2023
Hi H Ewing Thank you for taking the time to comment. We are pleased you had a positive appointment with our Physiotherapist and you are happy with the staff and service received by Carrington House Surgery Your post will be shared with the whole team. We can learn as much from a compliment as we do from a complaint. Kind Regards
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Review titled Good service
Rated 4 stars out of 5
by Anonymous - Posted on 29 June 2023
I took medicine for pain but still I need some exercise .So I have been surgery.Staff are friendly and helpful.Very good explanation.
Visited June 2023
Review titled Carrington House Surgery
Replied on 03 July 2023
Hi Thank you for taking the time to comment. We are pleased you are happy with your appointment and the service received from Carrington House Surgery Kind Regards
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Review titled Appointment
Rated 1 star out of 5
by Anonymous - Posted on 06 June 2023
It’s the worst surgery every I am always unable to get appointments. I have been on the phone 8:30am on the dot and waited 45 minutes then they say no appointments left. My son had tonsillitis they keep giving him antibiotics but no referral or being able to diagnose. I feel really let down and their service is so appalling. I understand the pressure of NHS but this surgery is at the next level. Even if you check their review on google map it states exactly how their service is running and yet nothing has been done about it.
Visited June 2023
Review titled Carrington House Surgery
Replied on 12 June 2023
Dear Anonymous I am sorry you have been experiencing problems getting an appointment, unfortunately as I do not know who you are I am unable to investigate this for you. Have you tried our alternative methods of booking an appointment? Patient access and econsult (details can be found on our website https://www.carringtonhousesurgery.nhs.uk/ ) You mention your son has been prescribed antibiotics so you have managed to speak to a clinician and have a diagnosis of tonsillitis. If you require further help please do call us and speak to our reception team and they will be able to assist you further. Kind Regards Practice Manager
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Review titled Improving practice
Rated 4 stars out of 5
by Janet Banks - Posted on 22 June 2023
The practice at last seems to be trying very,very slowly to get back to the first class surgery we knew for over 40 years until Covid. My experience this week (having not seen a doctor since before Lockdown) was excellent with both the doctor and the new in-house physio. There's still a way to go Carrington House, but the only way is up!
Visited June 2023
Review titled Carrington House Surgery
Replied on 26 June 2023
Hi Janet Hi Thank you for taking the time to comment. We are pleased you are happy with the service you have received from Carrington House. We are still short staffed and do not have enough GP's (National shortage) but trying to employ different clinicians so patients are seen when needed. Kind Regards
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Review titled Gone downhill since covid
Rated 1 star out of 5
by Anonymous - Posted on 29 June 2023
This surgery was widely known and respected as being decent prior to covid. Since then it seems to be a struggle to get anything from them and the reputation has plummeted. Phone appointments always preferred over face to face and even then they are like gold dust. You call at 8.30am and if you are a minute late you have no chance of getting anything and have to try the daily lottery again the next day. Meanwhile you are kept on hold and told to use apps which never have appointments available on them. Often too immediately at 8.30 you are told there are no appointments for the day via a recorded message which is often a lie. There are a few good doctors here if you are luckily enough to get to see them on the most part I don’t rate them at all now. There is a huge number of admin staff there who are on the most part quite rude and unhelpful. If you visit in person they take an age to greet you. Really feel like they don’t care about the community and simply don’t want to see people. Covid seems to have made people lazy but there seems to be very little incentive for anyone to do better as most people seem to accept that the service is poor.
Visited June 2023
Review titled Carrington House Surgery
Replied on 03 July 2023
Dear Anonymous I am sorry you have been experiencing problems getting an appointment, and find some of the reception staff to be rude unfortunately as I do not know who you are I am unable to investigate this for you. Have you tried our alternative methods of booking an appointment? Patient access and econsult (details can be found on our website https://www.carringtonhousesurgery.nhs.uk/ ). These appointments are not unlimited and once they are booked you will not be able to see them. If you require further help please do call us and speak to our reception team and they will be able to assist you further.
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Review titled An Improving practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 June 2023
As we are aware, there are staff shortages within the Uk's National Health Service. That said, my experience with the surgery today was really positive. Staff were helpful and friendly. In the absence of a doctor's appointment, I was offered an on the day physio appointment. This is virtually unheard of. However, an amazing service to be offered as it eradicates waiting times after the doctor's referral. The first contact physio was most helpful offering advice on how to care for my back with exercise, medication and icing. I believe the first contact physiotherapist is also able to prescribe medication. However, since I mentioned that I had medication, this was not necessary. I left the surgery feeling a lot better as I was also offered a reset of my back which immediately made a difference. Additionally, I was offered a referral to an external physio for another problem I have. Overall, the service offered to me today, was amazing.
Visited June 2023
Review titled Carrington House Surgery
Replied on 03 July 2023
Thank you for taking the time to comment. We are pleased you are happy with the service you have received from Carrington House. We are still short staffed and do not have enough GP's (National shortage) but trying to employ different clinicians so patients are seen when needed. Kind Regards
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Review titled Great doctor but the practice needs to improve
Rated 3 stars out of 5
by Anonymous - Posted on 14 June 2023
The Doctor I saw today was very helpful and positive, he gave me the right medication and exercise. So I was very happy with the Doctor. Unfortunately the practice itself has gone down, it is impossible to get a same day appointment, it took three days to get an appointment. I have been with this surgery for many years and have seen a drastic change, appointments are impossible to get, even after having to wait an hour to get through, there are never enough doctors in the surgery and doctors never stay there long enough to know a patient. I feel that the duty of care of a patients has gone. So I would hope that an improvement is made. It used to be a very caring and good surgery and that has been lost.
Visited June 2023
Review titled Carrington House Surgery
Replied on 15 June 2023
Thank you for taking the time to leave a review. I am sorry this has been your experience. Unfortunately as you have posted anonymously I am unable to look into this in detail for you. We have been very short staffed recently and recruiting doctors is near impossible. We have recently recruited a paramedic and First contact Physio and this will help towards offering more appointments. The phone lines are extremely busy at 8.30am. You can use Patient access to book an appointment online which maybe able to assist you for future appointments, If you do not have access please contact the reception team. We also offer Econsult (please visit our website) Kind Regards Practice Manager
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Review titled Practice with good improvement
Rated 4 stars out of 5
by Leila Messina - Posted on 10 July 2023
I am seeing a positive improvement in the way my surgery is now dealing with patients. I, of course can only speak for myself. After going through a very bad experience with few receptionists, I am absolutely delighted to say that my recent experience has been wonderful and I no longer have that dreaded feeling just before calling the surgery. Please, keep up the good work.
Visited June 2023
Review titled Carrington House Surgery
Replied on 11 July 2023
Hi Leila Thank you for taking the time to leave us a positive feedback we do try very hard to ensure we deliver an efficient service, I will ensure your comments are passed onto the team.
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Review titled Hospital tests not actioned and/or communicated
Rated 1 star out of 5
by Anonymous - Posted on 26 May 2023
Appreciate that NHS is under a huge amount of strain due to Covid which explains why i have not chased sooner but the level of care is at the surgery is pretty poor. Used automated checkin to see GP and notified of zero expected delays at check in, when still not seen and 30 minutes late ask receptionist who seems unconcerned by delays, no apologies for my wasted time and unsure when I might be seen. When finally seen by GP he apologizes, which is gratefully received, I pointed out the problems with the sign in system info and lack of info or apology or concern from receptionist. My appointment is to discuss various hospital tests in the previous 18 months that had not been communicated and/ or followed up, resulted in me been asked to go for urgent blood tests as i should probably have been on some medication. Additionally another referral 18 months earlier resulting in a scan 12 months ago had not been reported to me or chased when subsequent follow up was overdue so I had to chase the hospital for a follow on appointment. All in all lucky I am not seriously ill.
Visited May 2023
Review titled Carrington House Surgery
Replied on 30 May 2023
Dear Anonymous Thank you for taking the time to leave an additional review, unfortunately as I do not know who you are I am unable to investigate this for you. If you are still experiencing problems please contact the surgery so we can try and assist you, unfortunately we have no control over the appointment system at the hospital you will need to contact them for further assistance for any hospital communications. Kind Regards
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 03 March 2023
Very good service, no complaints. No delays, appointment happened on time and was easy to arrange via the NHS app.
Visited March 2023
Review titled Carrington House Surgery
Replied on 30 May 2023
Hi Thank you for taking the time to comment. We are pleased you managed to book your appointment without any issues or delays Your post will be shared with the whole team. We can learn as much from a compliment as we do from a complaint.