Carrington House Surgery
19 Priory Road, High Wycombe, Buckinghamshire, HP13 6SLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very informative
Rated 5 stars out of 5
by Intzar nawaz - Posted on 28 February 2023
I had a health check and it went really well with the nurse, she did all the necessary checks and extra checks to make sure I was up to date.
Visited February 2023
Review titled Carrington House Surgery
Replied on 01 March 2023
Thank you for taking the time to leave a positive review regarding your appointment. I will pass this on to the team.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 18 February 2023
I had to give blood for a test and this was done very efficiently and in a pleasant manner! I don’t know how to fill a short consultation for a blood test with that many characters, but it was definitely a good experience. I have no complaints!
Visited February 2023
Review titled Carrington House Surgery
Replied on 01 March 2023
Thank you for taking the time to leave a positive review regarding your appointment. I will pass this on to the team.
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Review titled Efficient blood test
Rated 3 stars out of 5
by Jo Kansagra - Posted on 17 February 2023
My appointment this morning was very efficient and the healthcare assistant was gentle when doing the test and friendly throughout.
Visited February 2023
Review titled Carrington House Surgery
Replied on 01 March 2023
Thank you for taking the time to leave a positive review regarding your appointment. I will pass this on to the team.
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Review titled Good experience
Rated 4 stars out of 5
by Anonymous - Posted on 16 February 2023
Seen promptly for appointment. The nurse was thorough in explaining and put me at ease. Easy to get a non urgent appointment.
Visited February 2023
Review titled Carrington House Surgery
Replied on 01 March 2023
Thank you for taking the time to leave a positive review regarding your appointment. I will pass this on to the team.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 20 December 2022
Surgery open telephone lines for daily appointments with doctors at 0830 am. I called at 0831, automated message stating, queue in front of you is full, you have to call next day. For approx. a week, I am not able to take an appointment.
Visited December 2022
Review titled Carrington House Surgery
Replied on 20 December 2022
Thank you for taking the time to leave a comment, we are sorry you have been experiencing problems getting an appointment. If the appointments are fully booked for the day we do advise calling back the next day. You can also download the Ask First app https://www.nhs.uk/nhs-app and/or use patient access which may be able to assist you for future appointments.
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Review titled Worst practices I have come across
Rated 1 star out of 5
by Anonymous - Posted on 23 November 2022
Trying to get to speak to an actual person took over 45minutes, once I got through and try to book an appointment, I was told that they cannot forward book as the diary was not up yet and to phone back on Friday as they have a new doctor starting and they should have their diary open by then. The receptionist then went on to say that there is no availability for 4 weeks, and any appointment is most likely to be in 2023. Can you please explain to me how this is possible in this day and age and please don't tell me that it is because of Coronavirus. I now have no alternative other than to take myself to A&E
Visited November 2022
Review titled Carrington House Surgery
Replied on 23 November 2022
Thank you for taking the time to leave a comment, we are sorry you have been experiencing problems getting an appointment today, unfortunately we have had staff sickness which has meant we have had a reduction of appointments we can offer. You can download the Ask First app https://www.nhs.uk/nhs-app and/or use patient access which may be able to assist you for future appointments. We do have a new GP starting next week which will increase the number of appointments we are able to offer. Prebookable appointments are booked 4-6 weeks in advance.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 October 2022
I would just like to say how well run the flu clinic was this morning. Lots of people were there for their vaccines, the system was so well organised we didn’t have to wait long.
Visited October 2022
Review titled Carrington House Surgery
Replied on 25 October 2022
Hi Thank you for taking the time to comment. We are pleased you managed to get your vaccinations and didn't have to wait long. Your post will be shared with the whole team. We can learn as much from a compliment as we do from a complaint. Kind Regardas
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Review titled Terrible practice
Rated 2 stars out of 5
by Anonymous - Posted on 28 September 2022
Tried to call several times from 8.25 onwards. At 8.32 I was put into a queue with 32 in front of me. I waited 48 minutes before I got through only to be disconnected. I tried to ring back but told there were not more appointments that day and to try again the next day!!! Tried again the next day. No one picked up so I went to the surgery to complain and asked them to make an appointment for me. They refused and told me I had to try again the next day.
Visited September 2022
Review titled Carrington House Surgery
Replied on 28 September 2022
Thank you for taking the time to leave a review. I am sorry this has been your experience. Unfortunately as you have posted anonymously I am unable to look into this in detail for you. We have been very short staffed recently and we have done everything possible to let our patients know this. We have had messages on the phone lines, sent text messages and put posts on social media. The phone lines are extremely busy at 8.30am. You can download the Ask First app https://www.nhs.uk/nhs-app which maybe able to assist you for future appointments, there is also the option of Patient access, please ask the reception team for more information if you are not signed up for this service. Kind Regards Debbie Comley Practice Manager