Cassidy Road Medical Centre
651A Fulham Road, Fulham, London, Greater London, SW6 5PXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Helpful
Rated 4 stars out of 5
by Simon - Posted on 04 July 2024
Very helpful appointment with nurse covering a range of questions. Thank you I appreciated your thoughts and support
Visited July 2024
Review titled Cassidy Road Medical Centre
Replied on 04 July 2024
Dear Patient, I would like to thank you for taking the time to review our services. Cassidy's team really appreciates your comments and we are happy to get this feedback, we will always give our best to provide the best patient care and services. Thank you once again. Kind Regards, Yasmin Begum Assistant Practice Manager
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Review titled Poor experience
Rated 2 stars out of 5
by Anonymous - Posted on 05 July 2024
Male doctor not caring, unhelpful and unprofessional. Without listening to patients’ questions, he was only able to repeat already-known generic guidelines in an impatient way to hear patients.
Visited July 2024
Review titled Cassidy Road Medical Centre
Replied on 02 August 2024
Dear Patient, Please know that your feedback is very important to us, and we value your input. Your feedback has been forwarded to our management team for review, and they will take the necessary steps to address the situation promptly. Kind Regards, Yasmin Begum Assistant Practice Manager
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Review titled Very great practice!
Rated 4 stars out of 5
by Stefani - Posted on 12 June 2024
I’m very happy always for all the team in Casidi medical and today I had a very kind and gentle assistant took me the blood test! Thank you 🙏
Visited June 2024
Review titled Cassidy Road Medical Centre
Replied on 12 June 2024
Dear Patient, I would like to thank you for taking the time to review our services. Cassidy's team really appreciates your comments and we are happy to get this feedback, we will always give our best to provide the best patient care and services. Thank you once again. Kind Regards, Yasmin Begum
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Review titled Best nurse ever!
Rated 5 stars out of 5
by Danilo - Posted on 10 June 2024
I usually go this GP and unfortunately I always had issues. ( I have a heart condition since when I was born and the last time I’ve been there they told me that I’m healthy and I don’t need any check) Today I had an appointment with a new nurse . Ps. Unfortunately I can’t write any name but she’s the best! She was the best nurse I never had! Really helpful, professional, she listened to me and to all my needs. Really impressed :) Thank you! You made my day!
Visited June 2024
Review titled Cassidy Road Medical Centre
Replied on 11 June 2024
Dear Patient, I would like to thank you for taking the time to review our services. Cassidy's team really appreciates your comments and we are happy to get this feedback, we will always give our best to provide the best patient care and services. Thank you once again. Kind Regards, Yasmin Begum
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Review titled Examination refused.
Rated 2 stars out of 5
by Luke Rogers - Posted on 16 May 2024
My wife contacted 111 at the weekend with severe flu symptoms and a cough incl. shortness of breath. 111 recommended she see a GP. So we contacted Cassidy and they would only offer a telephone appointment where she was asked to examine her own lymph nodes. Doctor on phone was unable to diagnose so finished the call by saying she would "need to speak to a senior doctor". My wife was not contacted for 6 hours so we called the practise back ourselves. The junior doctor then said "good news, everything is fine, you just have the flu". Rest and drink fluids. 24 hours later her condition worsened further so we had to pay to privately see a GP whom quickly diagnosed severe pneumonia and informed her she was 24 hours away from requiring hospital admission. The private GP with a private prescription, has since prescribed the correct antibiotic and my wife is slowly recovering. This has been a totally unacceptable incident, we have unfortunately experienced similar issues with our 4 year old daughter where we have needed to wait at Chelsea & Westminster A&E for 4 hours simply to get a basic antibiotic after many days of fever and persistent cough.
Visited May 2024
Review titled Cassidy Road Medical Centre
Replied on 11 June 2024
Dear Luke, Please know that your feedback is very important to us, and we value your input. Your feedback has been forwarded to our management team for review, and they will take the necessary steps to address the situation promptly. Kind Regards, Yasmin Begum
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Review titled Terrible
Rated 1 star out of 5
by Matteo Costa - Posted on 30 May 2024
I did an ultrasound scan. The hospital sent the results 2 days later. Yet it took Cassidy Medical Centre 2 weeks to get them. Emails sent by the hospital were ignored in multiple occasion despite me calling the practice every 2-3 days to check progress. It is unacceptable that patients’ needs are neglected due to bureaucratic inefficiencies.
Visited May 2024
Review titled Cassidy Road Medical Centre
Replied on 11 June 2024
Dear Matteo, Please know that your feedback is very important to us, and we value your input. Your feedback has been forwarded to our management team for review, and they will take the necessary steps to address the situation promptly. Kind Regards, Yasmin Begum
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Review titled Bad practice
Rated 1 star out of 5
by Anonymous - Posted on 29 May 2024
- the medical center is clearly understaffed with long waiting times to make an appointment over the phone. - also the booking appointment system on dr iq is very inefficient with (very) limited options to book an e-consultation. - I sent an email (to 2 email addresses provided by the medical center itself) more than a week ago with some documents attached requesting (from another GP) an urgent blood test. I haven't received any answer from them so far. - it is not the only bad experiences I had with this medical center as I had to re-do a blood test in the past because it was not properly handled. -> I would avoid this medical center and check if other medical centers in Fulham accept new patients
Visited May 2024
Review titled Cassidy Road Medical Centre
Replied on 11 June 2024
Dear Patient, Please know that your feedback is very important to us, and we value your input. Your feedback has been forwarded to our management team for review, and they will take the necessary steps to address the situation promptly. Kind Regards, Yasmin Begum
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Review titled Awful
Rated 1 star out of 5
by Elizabeth Cummings - Posted on 05 April 2024
Had blood tests done and was told it was gonna be followed up with a cholesterol gene test and being referred to the heart people as I have high cholesterol and the doctor said I don’t and my sister had two heart attacks and has angina and I was told was going to be referred Which I have evidence on my phone and nothing has happened. How is possible when I rang up about my results? He told me my cholesterol was a bit high but it’s high and I have a genetic problem with cholesterol and then the doctor asked me why did I have the blood test done , you mean why look at my file? Be a problem when I drop down dead because my sister has these problems and I was meant to get checked to make sure I don’t very unhappy about this
Visited March 2024
Review titled Cassidy Road Medical Centre
Replied on 11 June 2024
Dear Elizabeth, Please know that your feedback is very important to us, and we value your input. Your feedback has been forwarded to our management team for review, and they will take the necessary steps to address the situation promptly. Kind Regards, Yasmin Begum
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2024
Great reception, Great nurse, Great Dr. Took bloods and didn't feel a thing! All round very good experience so far
Visited February 2024
Review titled Cassidy Road Medical Centre
Replied on 19 February 2024
Dear Patient, I would like to thank you for taking the time to review our services. Cassidy's team really appreciates your comments and we are happy to get this feedback, we will always give our best to provide the best patient care and services. Thank you once again. Kind Regards, Sarina Gurung
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Review titled Great GP
Rated 5 stars out of 5
by Anna Lukianczuk - Posted on 15 December 2023
Today I had appointment with nurse. I'm extremely happy that Cassidy Medical Centre have friendly and professional at same time team. Thank you for treating me with empathy and dignity.
Visited December 2023
Review titled Cassidy Road Medical Centre
Replied on 03 January 2024
Dear Anna, I would like to thank you for taking the time to review our services. Cassidy's team appreciates your comments and we are happy to get this feedback, we will always give our best to provide the best patient care and services. Thank you once again. Kind Regards, Sarina Gurung