Cassidy Road Medical Centre
651A Fulham Road, Fulham, London, Greater London, SW6 5PXContact details and opening times
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Reviews
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Review titled Extremely Disappointed with Cassidy Medical Center
Rated 1 star out of 5
by Ali Maraghi - Posted on 03 July 2023
Based on my personal experience, I must say that Cassidy Medical Center is an incredibly unreliable facility. I recently called this center in desperate need of an advanced medical review and a doctor's appointment. To my dismay, they outright refused to accommodate my request, stating that they don't do any advance bookings whatsoever. Instead, I was instructed to call and book an appointment on the same day. This policy left me in a state of utter frustration and helplessness. I find it highly inconvenient and illogical that a medical center does not offer any option for advance booking, especially when patients require timely medical attention. To add to my distress, I am currently out of medication and under considerable stress, with no one at the center willing to assist me. The lack of compassion and willingness to accommodate patients' needs is truly disheartening. It is essential for a medical center to provide a supportive and efficient environment, particularly when patients are dealing with health issues that require immediate attention. Unfortunately, my experience at Cassidy Medical Center was far from satisfactory. I strongly advise potential patients to consider alternative healthcare facilities that prioritize patient care and understand the importance of accommodating urgent medical requests. The unavailability of advance bookings and the lack of assistance at Cassidy Medical Center have left me feeling neglected and frustrated.
Visited July 2023
Review titled Cassidy Road Medical Centre
Replied on 05 July 2023
Dear Ali, Please know that your feedback is very important to us, and we value your input. Your feedback has been forwarded to our management team for review, and they will take the necessary steps to address the situation promptly. In regards to our same day service policy, which has been implemented across all our sites in London for the past 8 months. This policy has been instrumental in reducing clinical risk and improving accessibility for our patients. By not booking appointments far into the future, we have been able to minimize the potential risks associated with delayed care. Instead, our focus is on providing timely and efficient healthcare services to our patients. Our same day service policy allows us to offer appointments on the same day, ensuring that you receive the care you need promptly. If you would like to book an appointment, we kindly request that you contact us in the morning. Our dedicated reception staff will be available to assist you in arranging a same day appointment for the specific time you have requested, subject to availability. This approach allows us to accommodate your preferred time slot and ensure that you receive the necessary care without unnecessary waiting. We understand the importance of accessible healthcare and strive to make our services readily available to all our patients. Our same day service policy has been designed with this objective in mind, aiming to provide convenient access to our healthcare professionals when you need it the most Once again, please accept my apologies for any inconvenience you have experienced. If you have any further concerns, please do not hesitate to contact me directly at HAFCCG.cassidy@nhs.net. We hope to have the opportunity to serve you again in the future and provide you with the high-quality care you deserve. Sincerely, Hamza D Assistant Practice Manager
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Review titled Friendly and very helpful staff
Rated 5 stars out of 5
by Anonymous - Posted on 05 July 2023
I visited the practice this morning to renew my medication. I was greeted by a member of the reception staff, who was so welcoming, so friendly and so helpful. I always get excellent help either over the phone or at the practice. I wanted to show my gratitude. Keep up the excellent customer service Thank you so much
Visited July 2023
Review titled Cassidy Road Medical Centre
Replied on 06 July 2023
Dear patient, I would like to thank you for taking the time to review our services. Cassidy team really appreciates your comments and your feedback assists us in identifying areas for improvement and helps us in providing the best possible care to our patients, as we will always give our best to provide the best patient care and services. Thank you once again. Kind Regards, Hamza Djadi Assistant Practice Manager
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Review titled Excellent healthcare
Rated 5 stars out of 5
by Wendy - Posted on 30 June 2023
Cassidy Medical Centre delivers an excellent, efficient and empathic healthcare service. Today, I had a potentially urgent health issue, I was seen very quickly, bloods taken and the results were communicated within a few hours. The clinical excellence that I received was accompanied by a supreme level of care. Thank you for working so hard to deliver such a great service to our community.
Visited June 2023
Review titled Cassidy Road Medical Centre
Replied on 05 July 2023
Dear Wendy, I would like to thank you for taking the time to review our services. Cassidy team really appreciates your comments and your feedback assists us in identifying areas for improvement and helps us in providing the best possible care to our patients, as we will always give our best to provide the best patient care and services. Thank you once again. Kind Regards, Hamza Djadi Assistant Practice Manager
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Review titled Poor nursing and communication skills
Rated 3 stars out of 5
by Wuilbert Mathieu - Posted on 12 April 2023
I have been asked to undergo a blood test. The person's GP or nurse did not introduce himself. Did not ask for consent or explain anything to me. My blood was taken without cleaning my skin. Gloves were already worn, and the clinician was on his computer. I was close to stopping him but was scared of his reaction. My last experience was much better.
Visited April 2023
Review titled Cassidy Road Medical Centre
Replied on 13 April 2023
Dear Wuilbert, I really appreciate your feedback and concerns this will help us improve our services, and your feedback has been addressed to the Healthcare assistant. Also, going forward we will carry on to improve and continue providing good services. If there are any other queries or concerns please do not hesitate to contact me at 02073844850. Thank you once again for helping us better our services. Kind regards, Sarina Gurung Practice Manager Cassidy Medical Centre
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Review titled Badly informed, miscommunication + not hygenic
Rated 1 star out of 5
by Anonymous - Posted on 01 June 2023
I went for a blood test and on being told the test was for my pituitary levels I asked for the earliest appointment. I was told the earliest possible was 09:40am. On the day I was fasting and called to check if I needed to fast, the receptionist checked and then told me not to. A month later I have to have the same bloods at an earlier time and fasted blood tests. This is the third time I'm having these taken this year. I also want to add the healthcare practitioner did not clean my skin with an alcho-wipe prior to inserting the needle and still kept their gloves on to use the computer keyboard and mouse. They did not wash their hands or change their gloves when I entered the room either.
Visited April 2023
Review titled Cassidy Road Medical Centre
Replied on 21 June 2023
Dear Patient, Thank you for bringing your concerns regarding the clinician's hygiene practices to our attention. We take such matters very seriously and appreciate your feedback. We apologize for any inconvenience or discomfort caused by the clinician's lapse in this regard. We have investigated the matter thoroughly, addressing it with the clinician involved and reinforcing the importance of adhering to hygiene protocols. Your feedback assists us in identifying areas for improvement and helps us in providing the best possible care to our patients. If you have any further concerns or questions, please do not hesitate to contact us directly. We value your input and thank you once again for your valuable feedback. Kind Regards, Sarina Gurung Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Alexandra Schoolmeesters - Posted on 20 February 2023
Thank you for going the extra mile and calling me back to tell me my prescription went through! Really appreciate it!
Visited February 2023
Review titled Cassidy Road Medical Centre
Replied on 22 February 2023
Dear Alexandra, I would like to thank you for taking the time to review our services. Cassidy's team appreciates your comments and we are happy to get this feedback, it gives us the motivation to work harder and always try our best to be consistent with our patient care and services. Thank you once again. Kind Regards, Sarina Gurung Practice Manager
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Review titled I can’t get an appointment
Rated 3 stars out of 5
by Holly - Posted on 24 February 2023
I have been trying to call for the past four days for an appointment as I have been requested by my team at the Marsden to have some bloods done as I haven’t been feeling well recently. It appears the telephone lines are down. I also tried to book an appointment through the Dr Iq app two days ago and I have heard nothing. How am I supposed to get an appointment and talk to a GP? This isn’t acceptable. Not being able to get hold of a GP when feeling unwell is quite worrying and at this stage I feel like changing practices. This is a basic need.
Visited February 2023
Review titled Cassidy Road Medical Centre
Replied on 27 February 2023
Dear Holly, We would like to assure you that we take all complaints seriously and we are committed to resolving the issue as soon as possible. To help us address your concerns more effectively, we would appreciate it if you could provide us with more details about the problem you faced. Please be assured that we will investigate the issue thoroughly and take the necessary steps to prevent it from happening in the future. Kind Regards, Sarina Gurung Practice Manager 02073844850
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Review titled Very helpful support during a bank holiday
Rated 5 stars out of 5
by Virginia R - Posted on 03 January 2023
I didn't catch the name of the female GP who dealt with me as part of a 111 follow-up for sinusitis following an upper respiratory tract infection, but she may have something like Iranian heritage. She was incredibly kind and compassionate on the phone and gave excellent advice - I am also a doctor, so I'd like to thank her for her out of hours support
Visited January 2023
Review titled Cassidy Road Medical Centre
Replied on 05 January 2023
Dear Virginia, I would like to thank you for taking the time to review our services. Cassidy team appreciates your comments and we are happy to get this feedback, we will always try our best to be consistence with our patient care and services. Thank you once again, especially from the doctor whom you have spoken with and the team here. Kind Regards, Sarina Gurung Assistant Practice Manager
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Review titled A huge thank you to the Medical Centre staff
Rated 5 stars out of 5
by Anonymous - Posted on 21 October 2022
I was transferred from my gp to Cassidy for a blood test taken on a Saturday. There was something wrong with the transfer so the receptionist and the nurse couldn's see and download my form properly. They were so patient and tried different ways to resolve the issue. I got the blood test done at the end with very good experience and want to say thank you to the two staff who helped me.
Visited October 2022
Review titled Cassidy Road Medical Centre
Replied on 31 October 2022
Dear Patient, I would like to thank you for taking the time to review our services. Cassidy's team appreciates your comments and we are happy to get this feedback, it gives us the motivation to work harder and always try our best to be consistent with our patient care and services. Thank you once again. Kind Regards, Sarina Gurung Assistant Practice Manager
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Review titled Amazing people and practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2022
I’m a patient from more than 3 years and I really recommend this practice! Doctors and nurses are very nice, and even if they take time, they always try to solve your problems without giving up! My last visit was for a cervical screen today, and the nurse was super nice, not painful or uncomfortable at all.
Visited October 2022
Review titled Cassidy Road Medical Centre
Replied on 11 October 2022
Dear Patient, I would like to thank you for taking the time to review our services. Cassidy's team appreciates your comments and we are happy to get this feedback, we will always try our best to be consistence with our patient care and services. Thank you once again. Kind Regards, Sarina Gurung Assistant Practice Manager