Castlegate and Derwent Surgery
Cockermouth Health Centre, Isel Road, Cockermouth, Cumbria, CA13 9HTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Annual review
Rated 5 stars out of 5
by Don Hetherington - Posted on 27 December 2024
Annual review results were explained extremely clearly by the Cardiologist specialist nurse. Taking time to ensure I fully understood all aspects of the results.
Visited December 2024
Review titled Castlegate and Derwent Surgery
Replied on 27 December 2024
Dear Mr Hetherington Thank you so much for the brilliant feedback about the care you received at our surgery, this will be shared with our staff members,. We do appreciate you taking time to send us this review. Kind regards Castlegate & Derwent Surgery
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Review titled Much Improved Practice
Rated 5 stars out of 5
by John Pugh - Posted on 25 October 2024
I recently had to contact the surgery on three separate occasions as I was suffering from a chest infection. The receptionists were friendly and helpful, the doctors phoned me promptly, within the hour and after a conversation with the doctors I was seen on the same day on each occasion. The doctors treated me professionally and in a friendly manner. This is a much improved service and I was delighted with the way I was treated by all the staff.
Visited October 2024
Review titled Castlegate and Derwent Surgery
Replied on 27 December 2024
Good morning Mr Pugh Thank you for your excellent feedback and we very much appreciate you taking time to provide this review. Great to hear and has been shared with our whole team. Take Care Castlegate & Derwent Surgery
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Review titled Great practice and coordination
Rated 4 stars out of 5
by Anonymous - Posted on 28 October 2024
My daughter had a chest infection and I spoke to her team at the rvi in the afternoon who prescribed antibiotics. The surgery issued them promptly an hr later and texted me to say when the prescription was ready. Excellent coordination across 2 busy teams. Thank you
Visited October 2024
Review titled Castlegate and Derwent Surgery
Replied on 27 December 2024
Dear patient Many thanks for your brilliant feedback and it is very much appreciated, we do all work very hard to provide the best service we possibly can to patients and glad your daughter received the care she needed. Take Care Castlegate & Derwent Surgery
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Review titled Poor patient information
Rated 3 stars out of 5
by Dave Clucas - Posted on 04 October 2024
Recently ordered a repeat prescription which I received from the chemist today and everything was fine. No problem there. However I looked at the slip with the items which said 1. Patients on long standing meds will receive their annual review in their month of birth 2. Having recently been contacted by the surgery to arrange a review the statement above is 5 months out. The slip then goes on to say that normally I would not need an appt with a doctor for the review. The surgery has said I need one, goodness knows why as nothing has changed on my meds for years. Seems like a total waste of a GP appt to me given the difficulties we all have these days getting an appt when we are ill. 3. The slip says my next review is due on 9 Sept 2022. And that is not a typo. This is abysmal admin
Visited October 2024
Review titled Castlegate and Derwent Surgery
Replied on 27 December 2024
Dear Mr Clucas Thank you for the feedback and apologies for any issues you have experienced. We have now addressed these and discussed with you. It is very much appreciated you taking the time to provide the feedback. Kind regards Castlegate & Derwent Surgery
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 14 October 2024
Repeatedly hang up on phone calls, even after 10 minutes waiting. Virtually impossible to get through on the phone. Such a rude and irresponsible service.
Visited October 2024
Review titled Castlegate and Derwent Surgery
Replied on 27 December 2024
Dear patient We are disappointed to hear that you you have experienced issues with our telephone service. We have recently upgraded our phone system to a much superior system that has made a huge improvement to our telephone service. If you would like to contact us via our website we would be happy to investigate further for you, we can now audit all calls coming into surgery, call path and result, as well as call recordings. So we are now in a better position to investigate issues. We are encouraging patients to try our Online Triage service available from our website as an alternative to calling in. Thank you for taking time to raise the issues you have encountered and we will look back at the telephone service to ensure this is not an ongoing issue. Kind regards Castlegate & Derwent Surgery
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Review titled Incredible response
Rated 5 stars out of 5
by Graham Worsnop - Posted on 16 October 2024
Saw gp on Monday early pm. Got request to make appointment for dermatology Tuesday late am - got an appointment for 2 weeks later, which was excellent in itself. Then got a phone call - cancellation, could I come almost immediately? Saw gp consultant and had initial diagnosis confirmed and treatment prescribed by late Tuesday afternoon. Barely 24 hours after seeing gp. Incredible response and couldn't fault the service from anyone involved. Many thanks to all.
Visited October 2024
Review titled Castlegate and Derwent Surgery
Replied on 27 December 2024
Good morning Worsnop Thank you for the brilliant review and feedback about the care you have received from our surgery. We are always working hard to provide the best possible care to our patients and great to hear this worked. Take care Castlegate & Derwent Surgery
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Review titled Sorted!
Rated 4 stars out of 5
by Diana - Posted on 30 August 2024
I had a request and the staff were most helpful and listened to my issue. I then had a call a few days later from the department concerned. I was really pleased that I was heard as there were a few departments involved. Thank you.
Visited August 2024
Review titled Castlegate and Derwent Surgery
Replied on 30 August 2024
Good afternoon Diana Thankyou for the brilliant review you have left us and fantastic to hear that we have provided you with great care. We certainly try our best. It is very much appreciated spending time to write the feedback. Take care Castlegate & Derwent Surgery
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Review titled Fantastic Staff Members
Rated 5 stars out of 5
by Karen Pritt - Posted on 27 August 2024
Thank you for providing a fantastic service. I have used the triage form several times now and both occasions were dealt with the same day. I had a appointment made to see the doctor and on the other occasion a perscription was made up straight away. All the staff especially the back office staff that we never see do a fantastic job.
Visited August 2024
Review titled Castlegate and Derwent Surgery
Replied on 30 August 2024
Hi Karen Many thanks for the fantastic feedback, we are working hard to make our appointments as streamlined as we possibly can and to hear this has worked is brilliant. We have shared your review with the whole surgery team. Kind regards Castlegate & Derwent Surgery
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Review titled Fabulous practice
Rated 5 stars out of 5
by Annemarie Mcnally - Posted on 15 August 2024
Saw excellent male very experienced doctor who arranged diagnostic tests and scans which where delivered super quick in order to obtain diagnosis. Efficient caring and sympathetic.
Visited August 2024
Review titled Castlegate and Derwent Surgery
Replied on 15 August 2024
Dear Annemarie Thank you for taking the time to provide this brilliant feedback, it is very much appreciated and will be shared with the whole surgery team. Great to hear you received the excellent care from our staff. Take care Castlegate & Derwent Surgery
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Review titled Very efficient service
Rated 5 stars out of 5
by Elaine Jack - Posted on 15 August 2024
Left a triage message on Monday 12/8 - was contacted later that day to confirm a telephone appointment on Wednesday - first thing on Wednesday I was asked to come to surgery to see the GP. I was more than satisfied with the whole experience - thank you
Visited August 2024
Review titled Castlegate and Derwent Surgery
Replied on 15 August 2024
Hi Elaine Thank you for the fantastic feedback, it is certainly great to hear and is very much appreciated. We are glad our appointment system is working efficiently, we have made some changes recently to our appointment system(from our end) and by the sound of your experience it is working! great news. Many thanks Castlegate & Derwent Surgery