Castlegate and Derwent Surgery
Cockermouth Health Centre, Isel Road, Cockermouth, Cumbria, CA13 9HTContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Castlegate and Derwent Surgery.
Reviews
-
Review titled Very grateful
Rated 4 stars out of 5
by Martin Norris - Posted on 11 December 2023
A hospital consultant asked the surgery to approve medication they had prescribed onto my repeat medication list. The surgery completed the process in days. I was both pleasantly surprised and very grateful. Thank you
Visited December 2023
Review titled Castlegate and Derwent Surgery
Replied on 12 December 2023
Dear patient- many thanks for taking the time to leave us this brilliant feedback it is very welcome and glad we provided you with good service Kind regards Castlegate & Derwent Surgery
-
Review titled Sound
Rated 4 stars out of 5
by Anonymous - Posted on 17 December 2023
It was great to see the dr who listened and supported us. Also a telephone appointment where the Dr was very helpful and finally a physiotherapist appointment all in 24 hours. Thank you.
Visited December 2023
Review titled Castlegate and Derwent Surgery
Replied on 27 December 2023
Good afternoon patient Thank you for the great feedback, it is appreciated and we will share this with the whole team. Take Care Castlegate & Derwent Surgery
-
Review titled Friendly and helpful
Rated 5 stars out of 5
by Anonymous - Posted on 08 December 2023
Had a phone appointment, felt I was taken seriously, advice and diagnosis helpful, very friendly and understanding doctor
Visited December 2023
Review titled Castlegate and Derwent Surgery
Replied on 14 December 2023
Good afternoon patient Thank you for providing us with a great comment, it is really positive to receive your message and will be shared with the team. Many thanks Castlegate & Derwent Surgery
-
Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 18 November 2023
Thank you to the lady in the pharmacy who asked if the nurse would be able to take blood from my husband after he was late. And thank you to the nurse who was so kind to see him. You are the best of the nhs.
Visited November 2023
Review titled Castlegate and Derwent Surgery
Replied on 12 December 2023
Dear patient, thank you for taking time to provide us with your feedback and we will certainly pass this over to the whole team. Much appreciated, kind regards Castlegate & Derwent Surgery
-
Review titled Great practice
Rated 5 stars out of 5
by J mcgrath - Posted on 15 November 2023
Following a medical incident in the surgery I would like to thank doctors ,practice nurse and all other surgery staff who cared for my husband. The response was efficient, professional and extremely caring and we felt supported and reassured throughout.A big thank you for all you do in such demanding circumstances.
Visited November 2023
Review titled Castlegate and Derwent Surgery
Replied on 12 December 2023
Good afternoon Thank you for taking the time to provide us with this brilliant feedback, it is very much appreciated and we will share with the whole of our surgery team. This had made our day! Kind regards Castlegate & Derwent Surgery
-
Review titled Gout group session, learned a lot and shared.
Rated 5 stars out of 5
by Anonymous - Posted on 11 July 2023
Group session on gout, well attended, lots of good information and sharing. Worthwhile and made a difference, thanks.
Visited July 2023
Review titled Castlegate and Derwent Surgery
Replied on 12 July 2023
Dear patient Many thanks for your feedback and great to hear you enjoyed our Gout session yesterday and made the difference. Many thanks Castlegate & Derwent Surgery
-
Review titled Excellent service thanks
Rated 4 stars out of 5
by Phil Campbell - Posted on 11 July 2023
Requested advice on line on a skin condition at 08.10 in the morning. Got a text at 08.25 saying the GP would be in contact that day. Had a phone consultation with the GP at 08.30. Collected my prescription from Allisons at 4pm. Couldn’t be better than that!
Visited July 2023
Review titled Castlegate and Derwent Surgery
Replied on 12 July 2023
Dear Phil Many thanks for your great feedback and glad we could provide excellent service yesterday, we really appreciate you taking time to give your review. Many thanks Castlegate & Derwent Surgery
-
Review titled Excellent Nurse Practitioner
Rated 4 stars out of 5
by Anonymous - Posted on 06 July 2023
My child was seen by your ANP today-she was highly skilled, compassionate with excellent consultation skills! Got down to the problem and has really helped us today-Thank You so much!
Visited July 2023
Review titled Castlegate and Derwent Surgery
Replied on 12 July 2023
Dear patient Thank you for your brilliant feedback that we will share with our surgery team, we appreciate you taking the time to make this review. Take care Castlegate & Derwent Surgery
-
Review titled The extra mile
Rated 5 stars out of 5
by Anonymous - Posted on 14 August 2023
While away from home, I had a recurrence of a problem that required antibiotics. A visit to a local minor injury drew a blank, and a local GP practice refused to see me. Our brilliant GP practice when contacted sorted out a prescription for me and as they didn’t use electronic prescriptions, arranged with the pharmacy near to where I was staying, to dispense the antibiotics and they would post a paper copy first thing the next day. Definitely going the extra mile! Thanks to the GP and prescription team.
Visited July 2023
Review titled Castlegate and Derwent Surgery
Replied on 17 August 2023
Dear patient Thank you for your brilliant feedback that we will share with the surgery. We appreciate you taking time to make the review. Many thanks Castlegate & Derwent Surgery
-
Review titled Great example of easy access
Rated 5 stars out of 5
by Catherine - Posted on 24 April 2023
I joined this surgery around 8 months ago, I have nothing but praise, I am so pleased with how easy it has been to request a repeat prescription, I simply left a voicemail on Friday afternoon and my prescription was delivered to my home address today (Monday), great example of coordinated care and seamless pathway! A great example to other GP practices
Visited April 2023
Review titled Castlegate and Derwent Surgery
Replied on 04 May 2023
Dear Catherine Thank you for the fantastic feedback you have given the surgery, this is lovely to hear and we will share with the whole team. Take care Castlegate & Derwent Surgery