Castlegate and Derwent Surgery
Cockermouth Health Centre, Isel Road, Cockermouth, Cumbria, CA13 9HTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled fabulous service
Rated 5 stars out of 5
by Anonymous - Posted on 17 August 2024
Had to contact the surgery quite a few times over the last few weeks and have been so impressed with the service I received. My husband has been in hospital and a number of staff from the team at castlegate have been so helpful to try and get the hospital to reply to my requests for information. Especially 3 members of the reception staff. Also helping me get results of blood tests reviewed by a clinician. These had been requested by a consultant but after speaking to at least 6 staff at the hospital I still had not had a reply. All staff I spoke to were very sympathetic and understanding which really helped at a very stressful time.
Visited August 2024
Review titled Castlegate and Derwent Surgery
Replied on 19 August 2024
Good morning patient This is a brilliant review and very much appreciated, our staff work very hard to provide all of our patients the best care and service we can. To hear your experience has been 5 star confirms that we are doing something right. Take care Castlegate & Derwent surgery
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Review titled Excellent support
Rated 5 stars out of 5
by Ross Peacock - Posted on 16 December 2024
I had an initial phone appointment with one of your Advanced Nurse Practitioners (ANP) in July 2024, after experiencing a series of chest infections. I explained that the last one was one too many and I was asked to come into the surgery for a face-to-face meeting. Tests were arranged and antibiotics were prescribed as a result. A follow up x-ray was arranged for six weeks later. The antibiotics cleared up the chest infection, and I went to the follow up x-ray in good health and spirits. I had a phone call from the same member of staff a couple of days later, who said that the x-ray showed yet another chest infection, which surprised me as I wasn't experiencing any symptoms. This clearly piqued the interest of the ANP, who said she wanted to talk with one of the doctors. Long story short: a CT scan was organised and, while it didn't pick up anything wrong with my lungs, it did show a mass on one of my kidneys. I previously had no idea that it was there. Since then, I've been rushed through the system and had a partial nephrectomy to remove what has since been confirmed to be a malignant tumour. I can't thank the ANP who initially saw me enough - her listening to me in the first instance, and then her curiosity following the August x-ray might just have saved my life. Thanks to everyone involved in this whole process - I've had excellent care throughout, and am now well on my way to recovering from the surgery.
Visited August 2024
Review titled Castlegate and Derwent Surgery
Replied on 27 December 2024
Dear Mr Peacock Thank you for the brilliant review about the service you have received at our surgery, it is very much appreciated and has been shared with the whole team. Kind regards Castlegate & Derwent Surgery
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Review titled Great experience with receptionist this afternoon
Rated 5 stars out of 5
by Lisa - Posted on 31 July 2024
I called to book an appointment for both myself and my husband. The receptionist was super helpful and asked all the correct questions, she messaged a colleague whilst I was on the phone to get an answer to a question that negated a need for an appointment for me, and managed to book my husband in for a telephone appointment with a GP in 2 days time, as the appointment wasn't super "urgent" The receptionist even remembered me when I called back in later with another request. This lady is an absolute asset to the surgery, demonstrating proactivity with a caring attitude. Thank you so much.
Visited July 2024
Review titled Castlegate and Derwent Surgery
Replied on 15 August 2024
Hi Lisa Wow this is a brilliant review and is very much appreciated, our Receptionist do a brilliant job tackling at time a very demanding job. We will certainly share this with the whole surgery team and most certainly with our fabulous Receptionist who helped you. Thank you for taking the time to share this review, take care Castlegate & Derwent surgery
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Review titled Fantastic Service and Treatment experience
Rated 5 stars out of 5
by Paul Martyn Richardson - Posted on 13 June 2024
I developed a painful foot condition just as I was about to go on a couple of days holiday. I phoned reception to ask for advice for painkillers or other treatment and was invited in for a consultation that day. Anticipating a discussion about painkillers, the practitioner set about diagnosing and treating the condition. The relief of the condition was almost immediate and I enjoyed my short break. Considering the time pressures that staff at Castlegate are under, I was surprised and delighted to receive a follow up call from the practitioner to enquire about the effectiveness of the treatment and to inform me of the results of a blood test! It demonstrated a level of care in excess of what I was expecting which is very much appreciated. I even received an text prompt reminding me of a future blood test and a means of making an appointment. Great Service - Well done!
Visited May 2024
Review titled Castlegate and Derwent Surgery
Replied on 15 August 2024
Dear Paul Thank you so much for your review, it is great to hear some positivity and that our service was 5 star for you! we are always trying to create the best service for our patients and we will share this with the team. Much appreciated Castlegate & Derwent Surgery
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Review titled Fabulous care - attentive and efficient
Rated 5 stars out of 5
by Elaine Clegg - Posted on 15 April 2024
All staff, especially my GP, take great care with my complex medical needs. No request is too much, they liaise seamlessly with my various consultants at Newcastle hospital and are always willing to provide the extra services I require. I value my GP and the practice so much that I am making sure my house move means that I remain within their boundary - I know we have great practices around but nothing compares to this practice and I would never want to leave my GP. Every time I have a need they respond with efficiency and accuracy. They listen to feedback and are always willing to adapt their procedures to meet patients needs. My GP will often call me well after hours to make sure my needs are being met.
Visited April 2024
Review titled Castlegate and Derwent Surgery
Replied on 23 July 2024
Good morning Elaine Thank you for your brilliant feedback it is very much appreciated and will be shared with the whole of the team. We do try our very best to provide the best care we possibly can for all of our patients. Kind regards Castlegate & Derwent Surgery
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Review titled Prescription confusion
Rated 5 stars out of 5
by Anne Dunne - Posted on 28 February 2024
I checked on my GP for my outstanding prescription and it was marked rejected therefore had not been processed and neither had I been informed of this from 7th Feb when it was marked rejected and I was about to run out of my medication..I.contacted reception and explained, I was immediately put through to prescription team and the problem was sorted straight away resulting in a new prescription being issued that day and I collected my medication next day....thankyou all..
Visited February 2024
Review titled Castlegate and Derwent Surgery
Replied on 29 February 2024
Good afternoon Anne- Many thanks for your great feedback and good to hear, we will share this with the whole surgery team and appreciate you taking the time to get in touch. Take care, Castlegate & Derwent Surgery
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Review titled Appointment procedure
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2024
I have an appointment today and this is displayed on the NHS app but not on the - my GP app which states I don’t have an appointment. It would be helpful if it did if I am to continue with this app. Thanks
Visited January 2024
Review titled Castlegate and Derwent Surgery
Replied on 18 February 2024
Dear patient - thanks for the comment, unfortunately as bothy of these apps are provided by third parties we are unable to control the information that is shown on each one. If your appointment shows on the NHS app it should also show on myGP. We are seeing that the NHS app is developing with many new features for patients and may be better to use going forward however it is patient personal choice as to which app you use. Sorry we could not assist further, many thanks Castlegate & Derwent Surgery
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Review titled Very grateful
Rated 4 stars out of 5
by Martin Norris - Posted on 11 December 2023
A hospital consultant asked the surgery to approve medication they had prescribed onto my repeat medication list. The surgery completed the process in days. I was both pleasantly surprised and very grateful. Thank you
Visited December 2023
Review titled Castlegate and Derwent Surgery
Replied on 12 December 2023
Dear patient- many thanks for taking the time to leave us this brilliant feedback it is very welcome and glad we provided you with good service Kind regards Castlegate & Derwent Surgery
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Review titled Sound
Rated 4 stars out of 5
by Anonymous - Posted on 17 December 2023
It was great to see the dr who listened and supported us. Also a telephone appointment where the Dr was very helpful and finally a physiotherapist appointment all in 24 hours. Thank you.
Visited December 2023
Review titled Castlegate and Derwent Surgery
Replied on 27 December 2023
Good afternoon patient Thank you for the great feedback, it is appreciated and we will share this with the whole team. Take Care Castlegate & Derwent Surgery
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Review titled Friendly and helpful
Rated 5 stars out of 5
by Anonymous - Posted on 08 December 2023
Had a phone appointment, felt I was taken seriously, advice and diagnosis helpful, very friendly and understanding doctor
Visited December 2023
Review titled Castlegate and Derwent Surgery
Replied on 14 December 2023
Good afternoon patient Thank you for providing us with a great comment, it is really positive to receive your message and will be shared with the team. Many thanks Castlegate & Derwent Surgery