Castlegate and Derwent Surgery
Cockermouth Health Centre, Isel Road, Cockermouth, Cumbria, CA13 9HTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Sorted!
Rated 4 stars out of 5
by Diana - Posted on 30 August 2024
I had a request and the staff were most helpful and listened to my issue. I then had a call a few days later from the department concerned. I was really pleased that I was heard as there were a few departments involved. Thank you.
Visited August 2024
Review titled Castlegate and Derwent Surgery
Replied on 30 August 2024
Good afternoon Diana Thankyou for the brilliant review you have left us and fantastic to hear that we have provided you with great care. We certainly try our best. It is very much appreciated spending time to write the feedback. Take care Castlegate & Derwent Surgery
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Review titled Fantastic Staff Members
Rated 5 stars out of 5
by Karen Pritt - Posted on 27 August 2024
Thank you for providing a fantastic service. I have used the triage form several times now and both occasions were dealt with the same day. I had a appointment made to see the doctor and on the other occasion a perscription was made up straight away. All the staff especially the back office staff that we never see do a fantastic job.
Visited August 2024
Review titled Castlegate and Derwent Surgery
Replied on 30 August 2024
Hi Karen Many thanks for the fantastic feedback, we are working hard to make our appointments as streamlined as we possibly can and to hear this has worked is brilliant. We have shared your review with the whole surgery team. Kind regards Castlegate & Derwent Surgery
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Review titled Fabulous practice
Rated 5 stars out of 5
by Annemarie Mcnally - Posted on 15 August 2024
Saw excellent male very experienced doctor who arranged diagnostic tests and scans which where delivered super quick in order to obtain diagnosis. Efficient caring and sympathetic.
Visited August 2024
Review titled Castlegate and Derwent Surgery
Replied on 15 August 2024
Dear Annemarie Thank you for taking the time to provide this brilliant feedback, it is very much appreciated and will be shared with the whole surgery team. Great to hear you received the excellent care from our staff. Take care Castlegate & Derwent Surgery
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Review titled Very efficient service
Rated 5 stars out of 5
by Elaine Jack - Posted on 15 August 2024
Left a triage message on Monday 12/8 - was contacted later that day to confirm a telephone appointment on Wednesday - first thing on Wednesday I was asked to come to surgery to see the GP. I was more than satisfied with the whole experience - thank you
Visited August 2024
Review titled Castlegate and Derwent Surgery
Replied on 15 August 2024
Hi Elaine Thank you for the fantastic feedback, it is certainly great to hear and is very much appreciated. We are glad our appointment system is working efficiently, we have made some changes recently to our appointment system(from our end) and by the sound of your experience it is working! great news. Many thanks Castlegate & Derwent Surgery
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Review titled fabulous service
Rated 5 stars out of 5
by Anonymous - Posted on 17 August 2024
Had to contact the surgery quite a few times over the last few weeks and have been so impressed with the service I received. My husband has been in hospital and a number of staff from the team at castlegate have been so helpful to try and get the hospital to reply to my requests for information. Especially 3 members of the reception staff. Also helping me get results of blood tests reviewed by a clinician. These had been requested by a consultant but after speaking to at least 6 staff at the hospital I still had not had a reply. All staff I spoke to were very sympathetic and understanding which really helped at a very stressful time.
Visited August 2024
Review titled Castlegate and Derwent Surgery
Replied on 19 August 2024
Good morning patient This is a brilliant review and very much appreciated, our staff work very hard to provide all of our patients the best care and service we can. To hear your experience has been 5 star confirms that we are doing something right. Take care Castlegate & Derwent surgery
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Review titled Great experience with receptionist this afternoon
Rated 5 stars out of 5
by Lisa - Posted on 31 July 2024
I called to book an appointment for both myself and my husband. The receptionist was super helpful and asked all the correct questions, she messaged a colleague whilst I was on the phone to get an answer to a question that negated a need for an appointment for me, and managed to book my husband in for a telephone appointment with a GP in 2 days time, as the appointment wasn't super "urgent" The receptionist even remembered me when I called back in later with another request. This lady is an absolute asset to the surgery, demonstrating proactivity with a caring attitude. Thank you so much.
Visited July 2024
Review titled Castlegate and Derwent Surgery
Replied on 15 August 2024
Hi Lisa Wow this is a brilliant review and is very much appreciated, our Receptionist do a brilliant job tackling at time a very demanding job. We will certainly share this with the whole surgery team and most certainly with our fabulous Receptionist who helped you. Thank you for taking the time to share this review, take care Castlegate & Derwent surgery
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Review titled Fantastic Service and Treatment experience
Rated 5 stars out of 5
by Paul Martyn Richardson - Posted on 13 June 2024
I developed a painful foot condition just as I was about to go on a couple of days holiday. I phoned reception to ask for advice for painkillers or other treatment and was invited in for a consultation that day. Anticipating a discussion about painkillers, the practitioner set about diagnosing and treating the condition. The relief of the condition was almost immediate and I enjoyed my short break. Considering the time pressures that staff at Castlegate are under, I was surprised and delighted to receive a follow up call from the practitioner to enquire about the effectiveness of the treatment and to inform me of the results of a blood test! It demonstrated a level of care in excess of what I was expecting which is very much appreciated. I even received an text prompt reminding me of a future blood test and a means of making an appointment. Great Service - Well done!
Visited May 2024
Review titled Castlegate and Derwent Surgery
Replied on 15 August 2024
Dear Paul Thank you so much for your review, it is great to hear some positivity and that our service was 5 star for you! we are always trying to create the best service for our patients and we will share this with the team. Much appreciated Castlegate & Derwent Surgery
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Review titled Fabulous care - attentive and efficient
Rated 5 stars out of 5
by Elaine Clegg - Posted on 15 April 2024
All staff, especially my GP, take great care with my complex medical needs. No request is too much, they liaise seamlessly with my various consultants at Newcastle hospital and are always willing to provide the extra services I require. I value my GP and the practice so much that I am making sure my house move means that I remain within their boundary - I know we have great practices around but nothing compares to this practice and I would never want to leave my GP. Every time I have a need they respond with efficiency and accuracy. They listen to feedback and are always willing to adapt their procedures to meet patients needs. My GP will often call me well after hours to make sure my needs are being met.
Visited April 2024
Review titled Castlegate and Derwent Surgery
Replied on 23 July 2024
Good morning Elaine Thank you for your brilliant feedback it is very much appreciated and will be shared with the whole of the team. We do try our very best to provide the best care we possibly can for all of our patients. Kind regards Castlegate & Derwent Surgery
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Review titled Prescription confusion
Rated 5 stars out of 5
by Anne Dunne - Posted on 28 February 2024
I checked on my GP for my outstanding prescription and it was marked rejected therefore had not been processed and neither had I been informed of this from 7th Feb when it was marked rejected and I was about to run out of my medication..I.contacted reception and explained, I was immediately put through to prescription team and the problem was sorted straight away resulting in a new prescription being issued that day and I collected my medication next day....thankyou all..
Visited February 2024
Review titled Castlegate and Derwent Surgery
Replied on 29 February 2024
Good afternoon Anne- Many thanks for your great feedback and good to hear, we will share this with the whole surgery team and appreciate you taking the time to get in touch. Take care, Castlegate & Derwent Surgery
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Review titled Appointment procedure
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2024
I have an appointment today and this is displayed on the NHS app but not on the - my GP app which states I don’t have an appointment. It would be helpful if it did if I am to continue with this app. Thanks
Visited January 2024
Review titled Castlegate and Derwent Surgery
Replied on 18 February 2024
Dear patient - thanks for the comment, unfortunately as bothy of these apps are provided by third parties we are unable to control the information that is shown on each one. If your appointment shows on the NHS app it should also show on myGP. We are seeing that the NHS app is developing with many new features for patients and may be better to use going forward however it is patient personal choice as to which app you use. Sorry we could not assist further, many thanks Castlegate & Derwent Surgery