Causeway Green Road Surgery
158 Causeway Green Road, Warley, Oldbury, West Midlands, B68 8LJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice and friendly service
Rated 5 stars out of 5
by Parameswar Madamsetty - Posted on 05 September 2024
I’ve been to the Practice multiple times for follow ups. Though the treatment has taken a while due to delays from other departments. The surgery has always been very responsive to all my calls and queries and have been able to provide relatively quick appointments. The treatment and care by my physiotherapist is very friendly and reassuring and the exercises he has provided have really helped in my recovery or have atleast provided some relief from the pain. Thank you.
Visited September 2024
Review titled Causeway Green Road Surgery
Replied on 17 September 2024
Thank you for your feedback. We appreciate your input and are always striving to improve our services. If there’s anything further you’d like to discuss, please don’t hesitate to reach out. Management Team
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Review titled Very helpful
Rated 4 stars out of 5
by linda hinton - Posted on 01 August 2024
I came to see the physio today and very nice man told me exactly what was wrong with me and sorted exercises.
Visited August 2024
Review titled Causeway Green Road Surgery
Replied on 17 September 2024
Thank you for your feedback. We appreciate your input and are always striving to improve our services. If there’s anything further you’d like to discuss, please don’t hesitate to reach out. Management Team
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Review titled Supportive GP and staff
Rated 5 stars out of 5
by Anonymous - Posted on 17 July 2024
Excellent service. GP and staff were supportive. GP explained the diagnoses clearly and reception staff were supportive.
Visited July 2024
Review titled Causeway Green Road Surgery
Replied on 17 September 2024
Thank you for your feedback. We appreciate your input and are always striving to improve our services. If there’s anything further you’d like to discuss, please don’t hesitate to reach out. Management Team
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Review titled Great service
Rated 4 stars out of 5
by Anonymous - Posted on 11 July 2024
Physio at this doctor is great. Kind and understanding. Listen to me and does not rush with his appointments. Thank you
Visited June 2024
Review titled Causeway Green Road Surgery
Replied on 17 September 2024
Thank you for your feedback. We appreciate your input and are always striving to improve our services. If there’s anything further you’d like to discuss, please don’t hesitate to reach out. Management Team
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2024
I was treated with respect and the staff had a professional attitude. The care was outstanding all the way from start to finish. The admin staff was very professional and pleasant.
Visited June 2024
Review titled Causeway Green Road Surgery
Replied on 17 September 2024
Thank you for your feedback. We appreciate your input and are always striving to improve our services. If there’s anything further you’d like to discuss, please don’t hesitate to reach out. Management Team
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Review titled Thank you
Rated 5 stars out of 5
by Jess - Posted on 21 June 2024
I really can't thank my GP and surgery enough thanks to them I've got my diagnosis really quickly and can start treatment sooner I really can't thank you enough my appointment was speedy receptionist was lovely and my doctor was amazing he got me an emergency appointment and he was so calm and reassuring and understanding
Visited June 2024
Review titled Causeway Green Road Surgery
Replied on 17 September 2024
Thank you for your feedback. We appreciate your input and are always striving to improve our services. If there’s anything further you’d like to discuss, please don’t hesitate to reach out. Management Team
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Review titled Not good.
Rated 1 star out of 5
by Denise Morris - Posted on 20 January 2024
This happened yesterday, 19th Jan, 2024. I phoned at approx 12.15pm. This 8.00 nonsense should be abolished. I explained my symptoms. I'd hardly finished my sentence before the receptionist said "phone 111" They cannot just keep telling people to do this and get patients back in. I've sometimes had to go in to get a sample bottle for my husband. There's not a soul in there. I have been a patient here for forty years when it was a good doctors. Not much longer though.
Visited January 2024
Review titled Causeway Green Road Surgery
Replied on 25 January 2024
Dear Mrs Morris I’m sorry to hear about your recent experience. Your feedback is important to us, and I apologize for any frustration caused. We’ll review our procedures to ensure better communication and service. Please feel free to contact the surgery and ask to speak to the Practice Manager Christine Gillen, if you would like to discuss this further. Thank you for raising your concerns.
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Review titled Abysmal
Rated 1 star out of 5
by Anonymous - Posted on 26 May 2023
Frustrated doesn’t come close to my experiences here! Reception staff are either poorly trained or frankly incompetent! When calling for appointments for my mental health, I was told there were no appointments available and to call 111. 111 sent me to A&E who were gobsmacked that the GP hadn’t seen me. They spoke to me and prescribed tablets but were crystal clear I needed to see my GP the following day without fail. I rang bang on 8am (to the second) and got through at 8:07 to be told all appointments had gone. I was offered one at another Health clinic (they have done this before and it serves little purpose) When I pointed out that under section 16.5 of Patient Online services, I should be able to book an appt online, I was told this wouldn’t be available fora few months…something I was told a few months ago. Covid was cited as the reason for this, but after a morning spent in A&E, they don’t seem to use Covid as an excuse…so why should the surgery? I was then told to go to the surgery at 1:55 and magically have an appointment. Why do we have to do this dance for an appointment, one wonders?
Visited May 2023
Review titled Causeway Green Road Surgery
Replied on 25 January 2024
I’m truly sorry for the challenges you’ve faced. Your feedback is concerning, and we take it seriously. We’re reviewing our processes to improve accessibility and communication. If you would like to discuss your concerns, please call the surgery ask to make an appointment to see the Practice Manager Christine Gillen. Thank you for raising your concerns.
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Review titled How do you get an appointment !!!!
Rated 2 stars out of 5
by Philomena Barlow - Posted on 12 April 2023
This is my second attempt to get through on the phone to "try" to make a face to face appointment. I phoned at precisely 8am, it is now 8.40am and the phone is constantly engaged, I am not even able to join a waiting list which seems to not actually exist anymore. So my question is how on earth am I supposed to get a doctors appointment at my surgery. I feel very despondent.
Visited April 2023
Review titled Causeway Green Road Surgery
Replied on 17 May 2023
Dear Philomena I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. We offer an Extended Clinic Monday to Friday at Oldbury Health Centre 6.30pm-19.15pm & Saturdays 9.00am-12.00pm & 15.00pm-16.30pm. We offer Pre-bookable appointments for the Month, they are released 1st of every month. Appointments are given every day at 8.00am. We also signpost patients to other services if applicable. If you have any concerns you can email the surgery causewaygreenroad.surgery@nhs.net For the attention of the Practice Manager. I have checked your name on our clinical system and your not a patient at this surgery, but you may be reporting on someone else behalf. If you need to speak to me I am available on Wednesday - Friday 10.00am - 3.00pm ask for Miss Smith Causeway Green Surgery Administration Team