Cedar Brook Practice
11 Kingshill Close, Hayes, Middlesex, UB4 8DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice and staff
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2024
Very friendly and professional staff. I would highly recommend this practice. Very efficient. I was the nurse last seen on 7th Nov 2024, total respect for them.
Visited November 2024
Cedar Brook Practice has not yet replied.
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Review titled Always friendly and great with kids!
Rated 5 stars out of 5
by Nayma Boksh - Posted on 08 November 2024
My children were very nervous about having their injections but Nurse A was very reassuring and her calm and funny demeanor put everyone at ease. She never makes you feel rushed and has always got time for any questions or concerns you may have. Thanks to her, what could have been a traumatic experience for these young patients turned into a positive one. Truly a remarkable nurse!
Visited November 2024
Cedar Brook Practice has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Imran - Posted on 08 November 2024
Amanda has been our nurse at the GP practise for years, and she has always been very professional and extremely friendly. Me and my family had our injections together, and Amanda made the whole experience so much better for us. My kids were anxious but Amanda's friendly tone and manner really helped my kids feel calm and relaxed. Amanda is always a very friendly person who takes time to listen to her patients and give advice. She is such an important figure to the team at Cedar Brooks Practice. Thank you very much Amanda.
Visited November 2024
Cedar Brook Practice has not yet replied.
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Review titled Avoid
Rated 1 star out of 5
by Anonymous - Posted on 15 July 2024
Very rude staff, difficult to get an appointment and just horrible attitude from doctors and receptionists. Discriminating behaviour towards ethnic minorities who's first language isn't English.
Visited July 2024
Cedar Brook Practice has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by STEVEN BASTIEN - Posted on 26 March 2024
My experience was on point I was able to see a doctor regarding the pain down my left leg and right arm not forgetting my back. And the necessary steps are being taken for me to have further investigations.
Visited March 2024
Cedar Brook Practice has not yet replied.
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Review titled Possibly saved my life
Rated 5 stars out of 5
by Anonymous - Posted on 25 February 2024
regular went for regular review.nurse discovered Irregular pulse.quick consideration with GP. Called immediately for ambulance. Heart blockage was discovered and within four days of treatment on the road to recovery
Visited February 2024
Cedar Brook Practice has not yet replied.
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Review titled Impossible to book a routine appointments
Rated 1 star out of 5
by Maninder Kaur - Posted on 16 July 2023
Since Covid the practice has gone downhills. It is impossible to make a routine check appointment. They have started online booking system and it never works. I didn’t see my doctors since last three years. All my health issues and my family health issues has been neglected by surgery. I am worried and concerned for the medical negligence.
Visited July 2023
Cedar Brook Practice has not yet replied.
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Review titled So bad and getting worse.
Rated 1 star out of 5
by Lisa - Posted on 05 June 2023
Once again, spent one hour on phone before being hung up on when number one in the queue. I was only number three to start with! So I jump in car and visit in person. Receptionists at back not even answering calls. Urgent medication request submitted through Patchs on 30/05/23 has been ignored and receptionist in question now gone home. Virtually impossible to get to see a doctor or get an appointment. I have literally had to phone an ambulance twice this year and paramedics have confirmed how difficult it is to get any response from this GP practice. This is really concerning as a patient or when family members need an appointment. Advice from Receptionists: call at 9am, when reality is that call is not answered.
Visited June 2023
Cedar Brook Practice has not yet replied.
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Review titled Disgraceful
Rated 1 star out of 5
by Geraldine Drew - Posted on 15 May 2023
Today I visited this surgery as I was unable to get through on phone. I requested a short phone call with one of the doctors. I was informed there was nothing until mid June!!! What an appalling state of affairs especially as when I opened up this site it stated it was taking on new patients! I have been with this surgery for 45 years and now will seriously look for another one as this is totally unacceptable.
Visited May 2023
Cedar Brook Practice has not yet replied.
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Review titled Apologies
Rated 3 stars out of 5
by Geraldine Drew - Posted on 17 May 2023
Two days ago I posted an angry review concerning not being able to get a appointment for a short call from a GP until mid June and yet they were taking new patients. I have since received a call from a member of staff who apologised for my experience and then explained the situation. I now fully understand and I’m sorry for the angry review. I wish to thank them for taking the time to do this.
Visited May 2023
Cedar Brook Practice has not yet replied.