Cedar Brook Practice
11 Kingshill Close, Hayes, Middlesex, UB4 8DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Wasting my time
Rated 2 stars out of 5
by Anonymous - Posted on 03 May 2023
I booked a blood test in person at the reception and was told the only available test was in a month's time due to the nurse calling in sick and appointments being pushed back. I went ahead and booked my blood test. On the day of the blood test I called to confirm whether it was a fasting or non-fasting blood test, I then arrived at the time of my appointment and was told that there was no appointment booked for me- I had taken time off work for this appointment. I do not appreciate my time being wasted and being seen as invaluable.
Visited February 2023
Cedar Brook Practice has not yet replied.
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Review titled Poor call phone response
Rated 4 stars out of 5
by Anonymous - Posted on 08 December 2022
Never had any problems at this practice until this year as luckily I've been relatively healthy. No problem in getting initial 'phone' appointment as I was going past the surgery. Advised I needed blood tests. Blood test results via text. Called the surgery and was in the phone queue for over 1 hour position 8. Finally got through and advised the doctor will call on Friday afternoon appointment. I had my mobile on my desk all afternoon from 12:00pm - 5:30pm. I got a call from the surgery at 5:30pm and phone rang for 1 bell only didn't even get a chance to pickup the phone. Waited until next day to contact the surgery contacted via phone queuing (again 1 hour wait starting at position 7) and was told that I didn't answer the call. Now its on my records that I didn't answer. New appointment given and again waiting by the phone. The practice doesn't seem to have any compliant process on the website hence I'm reviewing here.
Visited December 2022
Cedar Brook Practice has not yet replied.
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Review titled Horrible practice
Rated 1 star out of 5
by Anonymous - Posted on 16 November 2022
I’ve been trying to get a hold of a DR for days now. I’ve completed patches twice now. Called every morning for an appointment, no luck. Horrible.
Visited November 2022
Cedar Brook Practice has not yet replied.
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 03 October 2022
We are this Cedar Brook Practice since 2019. If you want to see the doctor or at least talk to them, it's easier to go to the A&E!!! They never answer the phone, the receptionists are rude and to just speak with a doctor for an emergency, it takes weeks!!!
Visited September 2022
Cedar Brook Practice has not yet replied.