Cedar Brook Practice
11 Kingshill Close, Hayes, Middlesex, UB4 8DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointing service
Rated 1 star out of 5
by Sheetal - Posted on 16 September 2024
I’m just so upset. Been trying to get an appointment for my son since this morning and by 8.05am capacity was reached. I tried to go on throughout the day to then resort to just calling in. I was the 14th person in the queue finally got through to be told by mona in an extremely rude tone that appointments are closed. Clearly mona sounded over worked and was not in any strength to help me other than me calling tomorrow again. I asked mona if I experience the same issue again what should I do… and she asked for us to come to the surgery. Seriously is this even acceptable? Not a single person at reception of cedar brook are happy when in actual fact they should be providing a service and not behave like robots. I’m so upset and would not recommended for anyone to join this surgery.
Visited September 2024
Cedar Brook Practice has not yet replied.
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Review titled Avoid
Rated 1 star out of 5
by Anonymous - Posted on 15 July 2024
Very rude staff, difficult to get an appointment and just horrible attitude from doctors and receptionists. Discriminating behaviour towards ethnic minorities who's first language isn't English.
Visited July 2024
Cedar Brook Practice has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by STEVEN BASTIEN - Posted on 26 March 2024
My experience was on point I was able to see a doctor regarding the pain down my left leg and right arm not forgetting my back. And the necessary steps are being taken for me to have further investigations.
Visited March 2024
Cedar Brook Practice has not yet replied.
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Review titled Possibly saved my life
Rated 5 stars out of 5
by Anonymous - Posted on 25 February 2024
regular went for regular review.nurse discovered Irregular pulse.quick consideration with GP. Called immediately for ambulance. Heart blockage was discovered and within four days of treatment on the road to recovery
Visited February 2024
Cedar Brook Practice has not yet replied.
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Review titled Impossible to book a routine appointments
Rated 1 star out of 5
by Maninder Kaur - Posted on 16 July 2023
Since Covid the practice has gone downhills. It is impossible to make a routine check appointment. They have started online booking system and it never works. I didn’t see my doctors since last three years. All my health issues and my family health issues has been neglected by surgery. I am worried and concerned for the medical negligence.
Visited July 2023
Cedar Brook Practice has not yet replied.
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Review titled So bad and getting worse.
Rated 1 star out of 5
by Lisa - Posted on 05 June 2023
Once again, spent one hour on phone before being hung up on when number one in the queue. I was only number three to start with! So I jump in car and visit in person. Receptionists at back not even answering calls. Urgent medication request submitted through Patchs on 30/05/23 has been ignored and receptionist in question now gone home. Virtually impossible to get to see a doctor or get an appointment. I have literally had to phone an ambulance twice this year and paramedics have confirmed how difficult it is to get any response from this GP practice. This is really concerning as a patient or when family members need an appointment. Advice from Receptionists: call at 9am, when reality is that call is not answered.
Visited June 2023
Cedar Brook Practice has not yet replied.
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Review titled Disgraceful
Rated 1 star out of 5
by Geraldine Drew - Posted on 15 May 2023
Today I visited this surgery as I was unable to get through on phone. I requested a short phone call with one of the doctors. I was informed there was nothing until mid June!!! What an appalling state of affairs especially as when I opened up this site it stated it was taking on new patients! I have been with this surgery for 45 years and now will seriously look for another one as this is totally unacceptable.
Visited May 2023
Cedar Brook Practice has not yet replied.
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Review titled Apologies
Rated 3 stars out of 5
by Geraldine Drew - Posted on 17 May 2023
Two days ago I posted an angry review concerning not being able to get a appointment for a short call from a GP until mid June and yet they were taking new patients. I have since received a call from a member of staff who apologised for my experience and then explained the situation. I now fully understand and I’m sorry for the angry review. I wish to thank them for taking the time to do this.
Visited May 2023
Cedar Brook Practice has not yet replied.
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Review titled Terrible Practice
Rated 1 star out of 5
by Anonymous - Posted on 22 June 2023
I have not often visited this practice but I have been in agony and in pain. I tried many times to call the surgery and cannot get to speak to anyone . I have hung on for an hour and every time I get to caller number 1 , I am cut off. 3 months in pain, not seen a doctor.
Visited March 2023
Cedar Brook Practice has not yet replied.
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Review titled Poor
Rated 1 star out of 5
by EJay - Posted on 24 March 2023
Difficulty contacting the surgery or getting an appointment. However the nurses at thos practice are great. I spent and hour in the queue on the phone in the sane position and patches is always closed. Got to see a Dr today and there was no person centred practice. I felt as though the Dr was not listening and I left feeling worse. The practice has gone downhill. Very disappointed.
Visited March 2023
Cedar Brook Practice has not yet replied.