Chadwell Heath Surgery
72-74 Chadwell Heath Lane, Chadwell Heath, Romford, Essex, RM6 4AFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 4 stars out of 5
by Heather - Posted on 09 April 2024
The receptionist in the head scarf ( Hijabi lady) is so understanding, patient, kind and very helpful, she will do her utmost to resolve your needs and questions in a very respectful manner.
Visited April 2024
Chadwell Heath Surgery has not yet replied.
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Review titled Great Communication Recently
Rated 4 stars out of 5
by Miss J.F. - Posted on 05 April 2024
I have had brilliant communication with the practice recently - they have new systems in place for patients that are working. I spoke with a great pharmacist last week, who expedited something from a secondary care clinician literally the day after I was seen at the hospital; my calls have been answered promptly when making contact this month, with staff giving me good advice as to how to deal with different queries and the best forms of communication to use for each one. Today, I spoke with the lovely blonde lady, who was excellent and was able to give me two appointments - one an outcome of an enconsult sent in a few days ago and one for another query. She selflessly shifted an appointment for herself around to accommodate me, which is going above and beyond for a patient. Working in a busy NHS GP surgery is tough, but these new processes in place and having empathetic staff to implement them will mean that patients will get great care here. I cannot fault the communication and care I’ve had recently. Thank you so much.
Visited April 2024
Chadwell Heath Surgery has not yet replied.
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Review titled Really good surgery
Rated 5 stars out of 5
by Mariam - Posted on 27 April 2024
The staff were amazing, especially the hijabi receptionist. I needed an appointment for my baby and I was helped efficiently. The doctor was very helpful and quick too!
Visited March 2024
Chadwell Heath Surgery has not yet replied.
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Review titled Amazing Reception Staff
Rated 4 stars out of 5
by Anonymous - Posted on 06 April 2024
I am extremely happy with the reception staff, especially in my recent visit. The lady who wears a hijab was very kind and managed to help me with pointing me in the right direction with what I needed. She greeted me with a smile and made me feel my needs were a priority as well as taking her time. She is always kind, understanding and caring and will always do her utmost best to help. Thank you! :)
Visited March 2024
Chadwell Heath Surgery has not yet replied.
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Review titled The worst practice
Rated 1 star out of 5
by Leon - Posted on 04 March 2024
Thankfully, over the last 10 years I have used this surgery minimal times, but every time I visit it is an awful experience. Every time I call the receptionist they are unprofessional and unhelpful. I have been on medication for four years without a review. No review was requested, I wasn’t asked for one, so I applied for my repeat prescription as usual and this was rejected as they needed a review which is quite alright. However they stopped my medication sent another request requesting a few days until an appointment can be made. This was rejected I phoned up and asked for a few days. This was also rejected, I attended my appointment a week off of my medication I was seen for three minutes pharmacist. My review was poor by the pharmacist and gave them no insight into what’s going on in my life. You don’t have to join the surgery find another
Visited March 2024
Review titled Chadwell Heath Surgery
Replied on 05 March 2024
Dear Leon, I appreciate you taking the time to share your concerns regarding the care you received at our practice. I apologise that your experience did not meet our usual standards, and I understand your reason for complaint. I kindly request that you contact our practice to schedule an appointment with me. This will allow us to thoroughly discuss the specifics of what transpired and work together to find effective resolutions moving forward. Thank you for bringing your concerns to our attention. Best regards, Practice Manager
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Review titled Amazing service from receptionist
Rated 5 stars out of 5
by Ali - Posted on 27 April 2024
The hijabi receptionist who provided excellent service. She was friendly and made it easy to communicate, handling my questions quickly and efficiently. Her helpfulness and efficiency really stood out, making the entire interaction pleasant and straightforward.
Visited March 2024
Chadwell Heath Surgery has not yet replied.
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Review titled Good
Rated 4 stars out of 5
by Anonymous - Posted on 02 April 2024
Its quite difficult to get an appointment but its slowly improving however the receptionists a scarfed lady and a lady with blonde hair are very helpful and are at no fault, every time i come down to the surgery they are nothing but helpful in giving me other options to get seen, they are very pleasant ladies and try their absolute best to make sure everything runs smoothly. They are truly a asset to the sugery
Visited February 2024
Chadwell Heath Surgery has not yet replied.
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Review titled Very supportive
Rated 5 stars out of 5
by Anonymous - Posted on 13 December 2023
All the staff, each and everyone have always been very supportive. Any issues have been dealt with promptly. Thank you to everyone!!
Visited December 2023
Review titled Chadwell Heath Surgery
Replied on 14 December 2023
Dear Patient Thank you for your kind words of appreciation. I shall pass your appreciation to our team. I am very glad that you received the service that we aim to provide. Many thanks Practice Manager
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Review titled The 2 girls that helped me are wonderful!
Rated 5 stars out of 5
by Anonymous - Posted on 12 October 2023
Honestly the 2 women at the front are so helpful! May God bless them! The hijabi and blonde hair receptionists are problem solvers with solutions. They’re lovely and couldn’t have asked for more help as they always go above and beyond for us patients. We appreciate you!
Visited October 2023
Review titled Chadwell Heath Surgery
Replied on 08 November 2023
Dear Patient Thank you for your kind words of appreciation. I am very pleased that you were satisfied with the service provided by the practice. I shall pass your comments to the reception team and rest of the staff. Thank you Practice Manager
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Review titled Kind and caring nurse
Rated 4 stars out of 5
by Anonymous - Posted on 11 September 2023
I was seen today by a nurse for a smear test she was such a warm and caring person. During the procedure she was as gentle as she could be which made the procedure less painful. Thank you again nurse.
Visited September 2023
Review titled Chadwell Heath Surgery
Replied on 12 September 2023
Dear Patient Thank you for your kind words of appreciation. I am pleased that your experience at the practice was up to the mark. I will pass your feedback to the practice nurse. Kind Regards, Practice Manager