Chapel Group Medical Centre
220 Liverpool Road, Irlam, Manchester, Lancashire, M44 6FEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Telephone appointment
Rated 3 stars out of 5
by Barrie - Posted on 03 July 2024
On an actual appointment in person good service on an telephone appointment worse than poor still waiting for my call off the doctor try cancelled this morning said it would be in the afternoon obviously not happened this has happened before
Visited July 2024
Review titled Chapel Group Medical Centre
Replied on 22 August 2024
Dear Barrie, I am sorry to hear that you have a negative experience whilst dealing with the practice. It would be good to get some more information around this matter so that I can investigate this further. Please email me at clare.richardson@nhs.net. Kind regards Clare Richardson Practice Manager
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Review titled Reassuring Appointment
Rated 5 stars out of 5
by lynda cawley - Posted on 01 August 2024
I saw a nurse who took blood for a follow up test actioned by a Doctor from the practice. The speed in which the follow up was requested by the doctor was very reassuring. Dawn was informative, reassuring and very efficient during my appointment.
Visited July 2024
Review titled Chapel Group Medical Centre
Replied on 22 August 2024
Dear Lynda, Many thanks for taking the time to post this review about the practice and staff. It is great to receive such positive feedback and I will make sure this is shared with the team. Clare Richardson Practice Manager
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Review titled Telephone call system doesn't work
Rated 2 stars out of 5
by Anonymous - Posted on 11 July 2024
I had to wait 9 weeks for a diabetic review because the surgery kept on ringing before the alloted time when I was in work abd unable to answer. This happened 3 times and I kept asking to leave a note to ring after 3.30 but this was not noted down. There were also issues with contact because the doctor has claimed to call me back but nothing showed up on my call history and my phone definitely did not ring. This caused alot of stress and frustration.
Visited July 2024
Review titled Chapel Group Medical Centre
Replied on 22 August 2024
Dear Patient, I am sorry to hear that you have a negative experience whilst dealing with the practice. It would be good to get some more information around this matter so that I can investigate this further. Please email me at clare.richardson@nhs.net. Kind regards Clare Richardson Practice Manager
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Review titled Efficient
Rated 4 stars out of 5
by Pete - Posted on 27 July 2024
I was seen by a trainee doctor, who was efficient and polite. He diagnosed my concern, he then got a second opinion off a experienced doctor.. They were both courteous and helpful. He then told me if I had any further concerns or if things changed. I should contact the practice. I left feeling assured.
Visited July 2024
Review titled Chapel Group Medical Centre
Replied on 22 August 2024
Dear Pete, Many thanks for taking the time to post this review about the practice and staff. It is great to receive such positive feedback and I will make sure this is shared with the team. Clare Richardson Practice Manager
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Review titled Good Doctor
Rated 4 stars out of 5
by Anonymous - Posted on 24 July 2024
I needed a fit note and once I got an appointment to see the Doctor He was great . Gave me a thorough examination and some good advice . He explained everything thoroughly and information leaflets to support this . He was very attentive, listened to everything I said . Just what you expect from a good Doctor
Visited July 2024
Review titled Chapel Group Medical Centre
Replied on 22 August 2024
Dear Patient, Many thanks for taking the time to post this review about the one of the Doctors. It is great to hear that you had a positive experience whilst visiting the practice. I will make sure your review is shared with the GP team. Clare Richardson Practice Manager
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Review titled Improvement
Rated 5 stars out of 5
by Margaret Hore - Posted on 05 July 2024
Came to surgery today at doctors request to have diabetic review. Dr. very thorough, reviewed all medication. Gave advise regarding medication and recommended repeat blood tests in 2 weeks to check kidney function due to changes made. Previously I have had to beg to be seen!! Massively improved service.
Visited July 2024
Review titled Chapel Group Medical Centre
Replied on 22 August 2024
Dear Margaret, Many thanks for taking the time to post this review about the practice and staff. It is great to receive such positive feedback and I will make sure this is shared with the team. Clare Richardson Practice Manager
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Review titled Good Practice
Rated 5 stars out of 5
by Valerie Daniels - Posted on 18 June 2024
Managed to get quick face to face appointment the doctor and staff are very helpful and pleasant , very happy with the way my problem was handled
Visited June 2024
Review titled Chapel Group Medical Centre
Replied on 22 August 2024
Dear Valerie, Many thanks for taking the time to post this review about the practice and staff. It is great to receive such positive feedback and I will make sure this is shared with the team. Clare Richardson Practice Manager
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Review titled Outstanding service
Rated 5 stars out of 5
by lyndacawley@outlook.com - Posted on 22 July 2024
I recently received very comprehensive advice both face to face and via telephone from a doctor and a physiotherapist. Both individuals were nothing short of incredible. I have also had appointments with a nurse practitioner who was very informative and supportive.
Visited June 2024
Review titled Chapel Group Medical Centre
Replied on 22 August 2024
Dear Lynda, Many thanks for taking the time to post this review about the practice and staff. It is great to receive such positive feedback and I will make sure this is shared with the team. Clare Richardson Practice Manager
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Review titled Lovely Doctor
Rated 5 stars out of 5
by Patricia Vose - Posted on 07 June 2024
I was seen by a lady Doctor and she was so supportive and understanding, taking the time to explain everything to me carefully which really helped me understand my problem and treatment for the first time in a number of years. She even wrote down the things I needed to be aware of and I can’t thank her enough for her kindness.
Visited June 2024
Review titled Chapel Group Medical Centre
Replied on 22 August 2024
Dear Patricia, Many thanks for taking the time to post this review about the one of the Doctors. It is great to hear that you had a positive experience whilst visiting the practice. I will make sure your review is shared with the GP team. Clare Richardson Practice Manager
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Review titled A good practice
Rated 4 stars out of 5
by Anonymous - Posted on 28 June 2024
Generally have no issues getting an appointment within a 2 week period, follow up appointments seem harder to come by though
Visited June 2024
Review titled Chapel Group Medical Centre
Replied on 22 August 2024
Dear Patient, Many thanks for taking the time to post this review about the practice and staff. It is great to receive such positive feedback and I will make sure this is shared with the team. In regards to your comment about follow-up appointments, it would be great to learn more about your experience around this. All our appointments are bookable up to 3 months in advance, and we always have lots of appointments available. If you could email me at clare.richardson@nhs.net, that would be appreciated. Kind regards Clare Richardson Practice Manager