Chatfield Health Care
Chatfield Road, Battersea, London, Greater London, SW11 3UJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Ok practice
Rated 2 stars out of 5
by Anonymous - Posted on 03 November 2024
My doctor is good when I eventually get an appointment. Eight weeks it says when you try and book a surgery appointment or four weeks for a phone appointment
Visited July 2024
Review titled Chatfield Health Care
Replied on 04 November 2024
Dear Patient thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is important to all of us who work at the practice. I will share your comments with the team. Renata Johnstone Practice Manager.
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Review titled Absolutely first class
Rated 5 stars out of 5
by Peter Toyne - Posted on 11 July 2024
I've had several consultations and tests over the last couple of months in connection with a possible heart and/or kidney problem. They have all been excellent. Appointments have been on time, the service by the staff on reception has been so efficient and amazingly helpful and friendly, and the care given by the various nurses and PAs I've seen has been exemplary. I could not have wished for anything better. This is a great practice
Visited July 2024
Review titled Chatfield Health Care
Replied on 22 July 2024
Dear Peter thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. As you know patient care is important to all of us who work at the practice. We do tray our best. I will share your comments with the whole team. Renata Johnstone Practice Manager.
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Review titled Positive interaction
Rated 5 stars out of 5
by Anonymous - Posted on 25 July 2024
I met with a new doctor I had never met before. He was calm, respectful and allowed time to understand me needs and respond accordingly.
Visited July 2024
Review titled Chatfield Health Care
Replied on 29 July 2024
Dear Patient thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is very important to all of us who work in the practice. I will share your comments with the clinical team . Renata Johnstone Practice Manager
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Review titled Always helpful
Rated 5 stars out of 5
by Charles Evans - Posted on 20 August 2024
All members of staff go the extra mile, including reception team, physiotherapy, nurse, physician associates. The physician associate worked hard to find an appointment quicker than the 12 months offered by St George’s and the physiotherapist was helpful and diagnosing because of my elbow problem and the best forms of exercise to fix it
Visited July 2024
Review titled Chatfield Health Care
Replied on 22 August 2024
Dear Charles Thank you for your comments. We value feedback from patients as this helps us to improve patient care. Patient care is important to all of us who work in the practice. I will share your comments with the team. Renata Johnstone Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 July 2024
This was a telephone consultation, the go explained the results and my actions. Overall I appreciated the time spent very caring
Visited July 2024
Review titled Chatfield Health Care
Replied on 22 July 2024
Dear Patient thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. I will share your comments with the team. Renata Johnstone Practice Manager.
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Review titled Do they care ?
Rated 1 star out of 5
by Alissa - Posted on 30 July 2024
I've had blood tests for Infections, no one called me back to discuss the findings. I've had serious mental health problems, meaning that I am out of work. I had a mental health review, but recieved no follow up or any suggestions on next steps. I feel completely alone on this, using YouTube videos to try understand myself & how my past traumas have affected me. Is this really what the NHS expects a patient to do? We discussed coming off sertraline, because it wasn't working. No one has contacted me to see how that would work, I asked to try a different antidepressant, but no-one has spoken to me a out what the other option might be ? I haven't had any perspective medicine for 5 days now, and I am self medicating. How can you leave you're patients in your community so helpless
Visited July 2024
Review titled Chatfield Health Care
Replied on 30 July 2024
Dear Alissa Thank you for your comments we value feedback from patients as this helps us to improve patient care and services. Patient care is very important to all of us who work at the practice. I understand that you consulted with a GP on the day of the IT outage which has been part of the issue with follow up. I know that one of my colleagues at the practice has contacted you and booked you an appointment to see the doctor tomorrow. I hope that this resolves some of the issues that you have raised. Renata Johnstone Practice Manager.
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Review titled First class.
Rated 5 stars out of 5
by Anonymous - Posted on 13 July 2024
Prompt, polite and professional practice from the reception point to the excellent doctors and the rest of the medical team. On my last visit the doctor addressed all issues regarding my post lung operation. Please carry on the great work. Thank you.
Visited July 2024
Review titled Chatfield Health Care
Replied on 22 July 2024
Dear Patient thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is important to all of us who work in the practice. I will share your comments with the whole team. Renata Johnstone Practice Manager.
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Review titled Always so efficient caring & polite at all times.
Rated 5 stars out of 5
by N T Lewis - Posted on 22 July 2024
I have been to the surgery a lot this month & everything is acted professionally & most importantly ( Quickly ) , Time is so precious when a health problem shows it’s ugly head !! But Chatfield medical centre with its fantastic caring polite staff over my 18yrs with them have certainly kept me ticking along & keeping me out of as much pain as anyone could possibly treat , Thank you is just never enough :)
Visited July 2024
Review titled Chatfield Health Care
Replied on 23 July 2024
Dear NT Lewis thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is very important to all of us who work at the practice. I will share your comments with the team. Renata Johnstone Practice Manager.
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Review titled Friendly and good communication
Rated 5 stars out of 5
by Humphrey - Posted on 31 July 2024
On both visits, Staff were pleasant and the hospital communicates well on email and sms about appointments. Staff are also proactive on issues and eager to assist. This is appreciated.
Visited July 2024
Review titled Chatfield Health Care
Replied on 12 August 2024
Dear Humphrey hank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is important to all of us who work at the practice. I will share your comments with the whole team. Renata Johnstone Practice Manager.
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Review titled Superb practice
Rated 5 stars out of 5
by Lynn Hesketh - Posted on 27 July 2024
Professional and very helpful reception staff (so kind and efficient) The doctor who saw me was of a very high caliber, didn’t miss a thing and was extremely careful that I understood everything. Previous experience using Chatfield Medical Practice has never differed - an outstanding example of the how to run an NHS practice.
Visited July 2024
Review titled Chatfield Health Care
Replied on 29 July 2024
Dear Lynn thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is very important to all of us who work in the practice. The reception team work very hard to help patients and we have regular care navigation training. I will share your comments with the whole team. Renata Johnstone Practice Manager