Chatfield Health Care
Chatfield Road, Battersea, London, Greater London, SW11 3UJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Yes
Rated 4 stars out of 5
by HATEB Rachid - Posted on 09 May 2024
Thu discussion and explanation about the different stages of the treatment were communicated to me with the maximum clarity
Visited October 2023
Review titled Chatfield Health Care
Replied on 14 May 2024
Dear Rachid thank you for your comments. We value feedback from patients as this helps us improve patient care and services. I will share your comments with the team. Renata Johnstone Practice Manager.
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Review titled Much improved
Rated 4 stars out of 5
by BZ Personal - Posted on 17 October 2023
The care and courtesy afforded by the reception and clinical staff is much improved. I feel like I am treated with respect again
Visited October 2023
Review titled Chatfield Health Care
Replied on 25 October 2023
Dear Patient thank you for your comments. We value feedback from our patients as this helps us to improve patient care and services. Patient care is important to all of us who work at the practice. We have worked hard with the reception team with customer service skills and we have further training organised for December. Renata Johnstone Practice Manager
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Review titled Satisfactory Service
Rated 4 stars out of 5
by Anonymous - Posted on 12 October 2023
I had to visit the surgery for a blood test And had various enquires whilst there. At first the receptionist only wanted to help with one thing but when I explained I will call from downstairs she helped with everything. In the end she was most helpful.
Visited October 2023
Review titled Chatfield Health Care
Replied on 25 October 2023
Dear Patient thank you for your comments. We value feedback from our patients as this helps us to improve patient care and services. Patient care is important to all of us who work at the practice. We have done some customer service training with our reception team and we have more scheduled for December. Renata Johnstone Practice Manager
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Review titled Speedy response
Rated 5 stars out of 5
by Anonymous - Posted on 31 October 2023
After completing a form for an appointment, I was called within 2 hrs with an appointment time for later the same day. I was amazed and very impressed. The doctor I saw later in the day was great. I could not fault the care I received.
Visited October 2023
Review titled Chatfield Health Care
Replied on 02 November 2023
Dear Patient thank you for your comments. We value feedback from our patients as we use this to improve patient care and services. Patient care is important to all of us who work at the practice. I will share your review with the team. Renata Johnstone Practice Manager.
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Review titled Very good practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 October 2023
1.staff friendly and kind 2.seen by G P and Practice nurse on time 3.clean and pleasant atmosphere 4.Helpfull and no rushing. 5 .care explaining well
Visited October 2023
Review titled Chatfield Health Care
Replied on 25 October 2023
Dear Patient thank you for your comments. We value feedback from our patients as this helps us to improve patient care and services. Patient care is important to all of us who work at the practice. I will share your comments with the team. Renata Johnstone Practice Manager
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Review titled Excellent GP practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 October 2023
I have been going to this practice for 36 years, & have always had an excellent & efficient service, which is both polite & professional. I have had one or two bad experiences with certain person at the practice, but these people never last very long and on the whole the standard of persons at the practice is high. I always try & see the same doctor, who knows my medical history well.
Visited October 2023
Review titled Chatfield Health Care
Replied on 25 October 2023
Dear Patient thank you for your comments. We value feedback from our patients as this helps us to improve patient care and services. Patient care is important to all of us who work at the practice. We encourage patients where possible to see the same clinician as this does help with continuity of care which again is important to us. Renata Johnstone Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Rosanne Moss - Posted on 13 October 2023
I had 3 different vaccines this month. All the nurses were efficient , answered my questions and on each occasion I was seen on time. A great service. Thank you
Visited October 2023
Review titled Chatfield Health Care
Replied on 25 October 2023
Dear Rosanne thank you for your comments. We value feedback from our patients as this helps us to improve patient care and services. Patient care is important to all of us who work at the practice. I will feedback your comments to our nursing team. Renata Johnstone Practice Manager
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Review titled Wonderful practice
Rated 5 stars out of 5
by Charles Evans - Posted on 16 October 2023
Nothing too much trouble, caring and attentive. Very fortunate to have this amazing practice. Feeling very grateful
Visited October 2023
Review titled Chatfield Health Care
Replied on 25 October 2023
Dear Charles thank you for your comments. We value feedback from our patients as this helps us to improve patient care and services. Patient care is important to all of us who work at the practice. We have done a considerable amount of work on customer service skills recently with more scheduled for December. Renata Johnstone Practice Manager
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Review titled Always friendly
Rated 5 stars out of 5
by Kim Gray - Posted on 17 October 2023
It’s always a pleasure to visit Chatfield Health Centre, the staff are brilliant and really helpful. I always go for my yearly jabs and it is efficient and painless.
Visited October 2023
Review titled Chatfield Health Care
Replied on 24 October 2023
Dear Kim thank you for your comments. We value feedback from our patients as this helps us to improve patient care and services. Patient care is very important to all of us who work at the practice. Renata Johnstone Practice Manager.
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Review titled Very good practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2023
Medical staff very professional & friendly & provided an excellent service. Unfortunately there is a very aggressive receptionist who is not at all welcoming or friendly. Not helpful when dealing with patients who may be feeling very anxious & vulnerable. A great pity when everyone else is the absolute opposite.
Visited October 2023
Review titled Chatfield Health Care
Replied on 25 October 2023
Dear Patient thank you for your comments. We value feedback from our patients as this helps us to improve patient care and services. Patient care is important to all of us who work at the practice. The reception have recently undertaken customer service training with more organised for December. Please do contact me if you wish to discuss further your experience of the aggressive way you were dealt with by a member of staff. Renata Johnstone Practice Manager