Chatfield Health Care
Chatfield Road, Battersea, London, Greater London, SW11 3UJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Helpful Pharmacist, but GP Practice needs improving
Rated 3 stars out of 5
by Cameron - Posted on 15 March 2024
Prior to my phone consultation with the pharmacist, who was helpful. I have found that support, advice and information provided by the team at Chatfield often conflicts is unclear. GPS often tell you that something is not possible or there’s an issue, but then don’t show empathy to the case or any proactiveness to resolve the situation. I have been left to call and call again, as well as return to the surgery twice again on the same day. Stock in the inventory shows as available on surgery system for (later) same day collection at Olde Pharmacy downstairs, but on return to The Olde Pharmacy, it’s not in stock (where it is still on order/pending) - Very misleading and not an honest transparent system. ‘In stock’ has to mean ‘Physical Stock Available on site’.
Visited March 2024
Review titled Chatfield Health Care
Replied on 15 March 2024
Dear Cameron thank you for your comments. We value feedback from patients as this helps us improve patient care and services. Patient care is very important to all of us who work at the practice. Please feel free to contact me so that I can fully understand your concerns and investigate the matter fully. Renata Johnstone Practice Manager. Renata.Johnstone@nhs.net.
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Review titled Great physio nurse
Rated 5 stars out of 5
by Lynette cox - Posted on 19 March 2024
As I said before, she is very helpful and gives me a little of advise and also very knowledgeably.(kind and very respectful in her mannerism)
Visited March 2024
Review titled Chatfield Health Care
Replied on 23 March 2024
Dear Lynette thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is very important to us. I will share your comments with the physiotherapist. Renata Johnstone Practice Manager.
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Review titled Nurse
Rated 4 stars out of 5
by Angela Thorogood - Posted on 09 March 2024
I went for a blood test and the Nurse who I am not allowed to name was very kind and put me at ease and the process was very quick and smooth. Thank you
Visited March 2024
Review titled Chatfield Health Care
Replied on 10 March 2024
Dear Angela Thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is very important to all of us who work at the practice. I will share your comments with the nursing team. Renata Johnstone Practice Manager.
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 March 2024
New online system is fantastic; my query was responded to within 24 hours. After speaking with the doctor I was quickly called back as an appointment had opened up for the same week.
Visited March 2024
Review titled Chatfield Health Care
Replied on 04 April 2024
Dear Patient thank you for your comments. We value feedback from patients as this helps us improve patient care and services. We hope the new online system helps with patients getting in touch with the practice. Patient care is very important to all us of who work at the practice. Renata Johnstone Practice Manager.
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Review titled Very supportive
Rated 5 stars out of 5
by Charlie Boddy - Posted on 14 March 2024
I came into the appointment feeling very nervous as I was about to discuss a sensitive topic and something I’d not spoken about with anyone before. I was made to feel really at ease and I felt comfortable sharing my problems with them. I really appreciated them as being someone to talk to.
Visited March 2024
Review titled Chatfield Health Care
Replied on 15 March 2024
Dear Charlie thank you for your comments. We value feedback from patients as this helps us improve patient care and services. Patient care is very important to all of us who work at the practice. We do try and be as supportive as we can to patients. Renata Johnstone Practice Manager.
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Review titled Good practice
Rated 5 stars out of 5
by Esther - Posted on 08 March 2024
The doctor that reviewed my daughter was very thorough with the physical assessment and history taking of my daughter. Thank you.
Visited March 2024
Review titled Chatfield Health Care
Replied on 10 March 2024
Dear Esther thank you for tour comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is very important to all of us who work at the practice. I will share your comments with the team. Renata Johnstone Practice Manager.
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Review titled Blood test
Rated 2 stars out of 5
by Laura Scott - Posted on 20 March 2024
My experience when I visited yesterday was that it was functional, efficient and impersonal. I really have nothing else to add.
Visited March 2024
Review titled Chatfield Health Care
Replied on 23 March 2024
Dear Laura hank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is very important to us. I will share your comments with the Nursing team. Renata Johnstone Practice Manager.
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Review titled Great practice
Rated 5 stars out of 5
by Estelle - Posted on 28 March 2024
Seen on time by nurse, dealt with efficiently and friendly, given information about vaccine. Subsequent question to Reception answered.
Visited March 2024
Review titled Chatfield Health Care
Replied on 04 April 2024
Dear Estelle thank you for your comments. We value feedback from patients as this helps us improve patient care and services. Patient care is very important to all of us who work at the practice. I will share your comments with the team. Renata Johnstone Practice Manager.
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Review titled Efficient service
Rated 5 stars out of 5
by Lavinia - Posted on 21 March 2024
I visited the surgery to have a smear test. The nurse who performed the test was efficient and professional. The reception staff were friendly.
Visited March 2024
Review titled Chatfield Health Care
Replied on 23 March 2024
Dear Lavinia thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is very important to us. I will share your comments with the Nursing and Reception team. Renata Johnstone Practice Manager.
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Review titled Friendly practice
Rated 5 stars out of 5
by Dawn - Posted on 06 March 2024
The staff at the surgery are friendly and helpful . It’s a very busy surgery but I can always get an appointment. The nurse I saw was very professional and helpful .
Visited March 2024
Review titled Chatfield Health Care
Replied on 10 March 2024
Dear Dawn Thank you for your comments. We value feedback from patients as this helps us to improve patient care and services. Patient care is very important to all of us who work at the practice. I will share your comments with the team. Renata Johnstone Practice Manager.