Cheadle Medical Practice
1-5 Ashfield Crescent, Cheadle, Cheshire, SK8 1BHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful experience with one of the doctors
Rated 1 star out of 5
by Anonymous - Posted on 10 February 2024
I needed to see a doctor. The doctor was very abrupt, dismissive of my problem quite obstructive and generally a very unpleasant experience, that left me feeling quite un-nerved. It doesn't cost anything to be kind and considerate and respectful. The reception lady on the other hand was friendly and approachable.
Visited February 2024
Review titled Cheadle Medical Practice
Replied on 20 February 2024
Thank you for taking the time to provide feedback. We are sorry you had an unpleasant experience with the GP you saw. We would like to look into this for you. However, we are unable to identify you from this review. If you would like us to investigate this further, please do not hesitate in contacting the practice. This can be done via our website, over the phone, or in writing if preferable. We take all feedback from our patients seriously as it forms a key part of our continuous improvement. We are glad our receptionist was friendly and approachable but again we are sorry you did not experience this throughout your visit.
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Review titled Great Dr, shoddy waiting room and corridors
Rated 4 stars out of 5
by Anonymous - Posted on 28 February 2024
Seen same day. Dr very pleasant and approachable. Listened. Discussed treatments. Referred me on to a specialist, letter sent same day. Very happy with my appointment. (No Reception staff seen to ask a question)
Visited February 2024
Review titled Cheadle Medical Practice
Replied on 29 February 2024
Dear patient, thank you for taking the time to provide feedback. I'm glad the doctor was approachable and made this a pleasant experience! I'm not sure who you saw so can't pass the specific feedback on, but will keep this as part of our team feedback. With regards the waiting room/corridors, we've had this feedback from other patients too and we're looking into plans to try and freshen things up (particularly on the first floor).
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Review titled Pathetic
Rated 1 star out of 5
by - Posted on 26 February 2024
Pathetic system Put my sons details in and condition and was sent a YouTube link. How condescending and annoying. Then Had to re-enter his information and then I got an appointment. Pathetic. Doesn’t take 5 mins. Takes half a day.
Visited February 2024
Review titled Cheadle Medical Practice
Replied on 29 February 2024
Dear patient, I'm sorry you felt the messaging you received from us was inappropriate. We send videos in response to some queries to help in situations where a quick and easy answer can resolve the issue, and when an appointment is needed, it helps the GP and patient make the most of the time available. I can reassure you that there is always an option to continue and get medical help for your problem if you still need it. Not everyone is knowledgable about medical conditions, so if the videos can help answer some questions in advance, it helps us have enough appointments for those who need them most. I'm sorry that you felt this was a poor experience, I can reassure you that the practice is available throughout the day and any follow-up questions we ask are relatively short and usually quick and easy to complete. If you need any support to access our services, you can contact the practice directly for advice.
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Review titled Great practice
Rated 5 stars out of 5
by Alan sarsfield - Posted on 18 February 2024
Very pleased with the treatment and help I received very helpful given how busy they are look forward to going back for the results of the blood tests they took
Visited February 2024
Review titled Cheadle Medical Practice
Replied on 19 February 2024
Dear Alan, thank you for taking the time to leave us a positive review. We are happy you got the help you needed and that you were very pleased with the interactions you had at the surgery despite us being busy!
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Review titled Great service
Rated 4 stars out of 5
by Anonymous - Posted on 17 February 2024
I don’t go to the doctors often. But, in my hour of need I was seen to quickly and efficiently. Very happy with the service.
Visited February 2024
Review titled Cheadle Medical Practice
Replied on 19 February 2024
We are so pleased you were happy with the service you received and that we were available to help quickly and efficiently when you really needed us. Thank you for taking the time to share your feedback with us.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 February 2024
The doctors are very nice, they gave my daughter an excellent treatment to make her recover soon. Also, the booking system is very easy to use, after booking on the website GP called back very soon and confirm the appointment with SMS. This is an excellent practice. Thanks Cheadle Medical GP.
Visited February 2024
Review titled Cheadle Medical Practice
Replied on 26 February 2024
Thank you for your positive feedback! We are glad your daughter received excellent treatment and wish her well in her recovery. We are pleased you found our appointment system easy to navigate and got the care you needed.
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Review titled Great Practice
Rated 5 stars out of 5
by Susan Saunders - Posted on 21 February 2024
I got an appointment the same Day and the Doctor was excellent listened to me and this helped me to feel calm. She did lots of test on the day. Results were back next day. New appointment made on line for next week to discuss result
Visited February 2024
Review titled Cheadle Medical Practice
Replied on 21 February 2024
Dear Susan, Thank you for your 5-star feedback! It’s wonderful to hear you felt listened to during your appointment. We are pleased that you felt your concerns were thoroughly investigated and that your results were returned without delay! I have shared your review with the clinician you saw.
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Review titled Satisfied
Rated 4 stars out of 5
by Leo Murray - Posted on 26 February 2024
Happy with using the new Procedure to book an appointment and happy with the doctor’s assessment. The practice could improve by offering appointments sooner.
Visited February 2024
Review titled Cheadle Medical Practice
Replied on 29 February 2024
Dear Leo, thanks for your positive words and taking the time to give us feedback. We've come a long way in the last 12 months, and now offer an appointment (if needed) within 2 weeks in 97% of cases. However, we would love to reduce this waiting time and are continually looking into ways to increase the proportion from 97%, and reduce the amount of time needed to wait. I'm glad to hear you had a good experience with the doctor and we'll pass this feedback onto the team!
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Review titled Great knowledge
Rated 4 stars out of 5
by Louise Williams - Posted on 28 February 2024
I've never seen this GP before and she certainly read my history before my appointment which makes it really easy to discuss my issues
Visited February 2024
Review titled Cheadle Medical Practice
Replied on 29 February 2024
Dear Louise, thank you for taking the time to provide feedback. I'm glad you felt the consultation made it easy for you to discuss your issues, we will pass on your feedback to your GP!
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Review titled Continuity of care no longer possible
Rated 3 stars out of 5
by Anonymous - Posted on 22 February 2024
The new appointment system is a bit random as to when and where you get an appointment. What is certain is that it is now impossible to see the same doctor twice even if they suggest you come back to see them. The waiting area is very shabby and it gives the impression of the surgery being run down.
Visited February 2024
Review titled Cheadle Medical Practice
Replied on 23 February 2024
Thank you for taking time to provide us with feedback. We are sorry to hear that you feel you have lost continuity of care, it is not always possible for us to book you with the same doctor and maintain timely care. There is the option for you to request the same doctor and wherever possible we will try to make this happen. In regard to the waiting areas this is something we are actively working on renovating.