Cheam GP Centre
322 Malden Road, Cheam, Sutton, SM3 8EPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled GP appointment
Rated 4 stars out of 5
by Kevin - Posted on 03 January 2025
I arrived at the practice 5 minutes before my appointment and was seen bang on time which was a pleasure . My visit was fine and I have no problems at all
Visited January 2025
Cheam GP Centre has not yet replied.
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Review titled Not great
Rated 3 stars out of 5
by Anonymous - Posted on 02 January 2025
Turned up 10 mins early only to be waiting 45 mins after other people walked in straight away to be seen After waiting 4 months for a one to one appointment then the doctor couldn't wait to get rid of me and refused to answer all my questions which was only 3 not happy at all, I don't go to the doctor's very often but I pay my national insurance for what I see as a bad service
Visited January 2025
Cheam GP Centre has not yet replied.
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Review titled Friendly & helpful receptionist
Rated 4 stars out of 5
by Elizabeth Mclean - Posted on 06 November 2024
Although I was no 2 in the queue on the phone & waited for about 15 minutes to be answered, when I did get through to book an rsv jab & blood tests, the receptionist was friendly & helpful in booking these appointments.
Visited November 2024
Review titled Cheam GP Centre
Replied on 06 November 2024
Dear Mrs Mclean Thank you for your feedback. It is always nice to hear that our patients have had a positive experience. In regards to telephone wait times, we are aware that getting through can be tough and we are actively recruiting more receptionists to meet the demand. Kind regards Rebecca Reception team leader
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Review titled Good service today
Rated 4 stars out of 5
by Anonymous - Posted on 08 November 2024
Contacted the surgery spoke to a receptionist who listened and acted very efficiently. I was pleased that when you’re not feeling well someone was there th help me in my time of need. Some receptionist go above and beyond to help us the patients which is great comfort.
Visited November 2024
Review titled Cheam GP Centre
Replied on 12 November 2024
Dear Patient Thank you for your feedback. We are happy to hear that our receptionist could assist you and really appreciate you taking the time to leave a positive comment. Kind reagrds Rebecca Reception team leader
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Review titled Really helpful
Rated 4 stars out of 5
by Sue - Posted on 07 November 2024
Needed to find out where an appointment was and hospital didn't have any details. Phoned surgery and a very nice lady checked but still couldn't find any details but said she would make some calls and ring me back. She did exactly that, found where the appointment was and was a pleasure to deal with.
Visited November 2024
Review titled Cheam GP Centre
Replied on 12 November 2024
Dear Sue Thank you for your feedback. I am glad that our staff member could assist you with your appointment. I will pass your comment to our reception team. Kind regards Rebecca Reception Team leader
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Review titled Excellent experience
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2024
I called the practice this morning, was 10th in the queue, and was answered within a few minutes by a courteous receptionist. I had an appointment to see my doctor this morning, had a thorough check-up and I am happy with the results of the consultation. I have been registered with this practice for many years and have always had a similar experience. Anne S
Visited October 2024
Review titled Cheam GP Centre
Replied on 04 November 2024
Dear Anne Thank you for your feedback. We are happy that you had a positive experience with your recent appointment. Kind regards Rebecca Reception team leader
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Review titled Long waiting times
Rated 1 star out of 5
by Anonymous - Posted on 16 October 2024
45 minutes waiting on hold to be answered is too long. Not acceptable for those who work and need to speak to a receptionist urgently.
Visited October 2024
Review titled Cheam GP Centre
Replied on 04 November 2024
Dear Patient Thank you for your feedback. We apologise for the long wait on the phone line. We appreciate it can be difficult to get through sometimes and we are actively recruiting more reception staff to help meet the demand of incoming calls. Kind regards Rebecca Reception team leader
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Review titled Terrible practice
Rated 1 star out of 5
by Dawn Arneil - Posted on 30 August 2024
I care for my mother who is registered at this practice. Over recent months she has become ever more poorly and I have had to engage over the phone, email and in person at reception. Call times are excessive, I often cannot understand who I speak to and can never get timely appointments. Reception has 3 windows, only 1 is ever staffed with often queues going out the door. My mother rarely sees her own GP and if she wants to see him the wait is often a month in advance. Its just a generally depressing place and my mother no longer wants to go the surgery as she finds it too frustrating
Visited August 2024
Cheam GP Centre has not yet replied.
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Review titled Terrible attitude for the blood test nurse
Rated 1 star out of 5
by Jason - Posted on 19 June 2024
I booked the blood test on 7:40am on 19th June 2024, we did the check in at the entrance. I admitted I may be late for a few minutes. Then the reception asked us to wait at the area for the blood test. However, I had been waited for half hour. When we asked about when we can do the test, the nurse with terrible attitude and say you are late and kept on asking us to go back to the reception. At that time, there is no patient waiting. Her attitude is unprofessional and rude. When I go back to the reception, I was told me that the nurse unable to do the blood test for me as I am late. If there is such rule late for a few minutes, the blood test not being handle, the GP should specific so we no need to wait for half hour and found out. It is ridiculous and the nurse attitude is unacceptable rude and unprofessional to the patient. I told the receptionist at the centre that I want to complain her attitude. I was being told that I will get a call from that nurse. Anyway, it is the worst experience that I had with this GP as we have been with it for 20 years.
Visited June 2024
Cheam GP Centre has not yet replied.
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Review titled Shocking service
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2024
Telephoned for an appointment on both Thursday and A Friday ! No appointments ,so managed to get an appointment for the following Tuesday ! so I requsted to see the Nurse,regarding women’s matters.i turned up for my appointment and waited over an hour to be seen,I then realised that i was seeing the doctor!!! I Explain to the doctor my concerns ,expecting the doctor to examine me or ask me to do a urine sample,No! Nothing? ! I asked the doctor why I wasn’t being examined and the reply was ,I’m not sure,regarding your concern!!!! Really ! You’re a doctor!!! As I was leaving I spoke to another member of staff,I explained to this member of staff my concerns,that member of staff shook her head in disbelief? So let’s get an another appointment, after waiting in there for nearly 2 hours,I’m then told we don’t have any appointments for another 5 days !!! Absolutely shocking service!
Visited February 2024
Cheam GP Centre has not yet replied.