Chelsfield Surgery
62 Windsor Drive, Chelsfield, Orpington, Kent, BR6 6HDContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Chelsfield Surgery.
Reviews
-
Review titled Timeous and courteous
Rated 4 stars out of 5
by Wendy - Posted on 25 July 2023
We requested a referral letter fir haematology; it was promised within a week; it was produced the same day. Thanks to reception staff and the busy GP who did the letter.
Visited July 2023
Review titled Chelsfield Surgery
Replied on 20 November 2023
Dear Wendy We're thrilled to receive your positive feedback about our swift action on your referral. Thank you so much for taking time to share your experience. Please reach out to us for any future queries. Your Sincerely Practice Manager Chelsfield Surgery
-
Review titled Reception
Rated 5 stars out of 5
by Anonymous - Posted on 23 June 2023
Great experience with reception really went out of their way to help me with regards to repeat medications following an injury. Couldn’t fault the reception staff. Always polite and helpful.
Visited June 2023
Chelsfield Surgery has not yet replied.
-
Review titled Unbelievable
Rated 1 star out of 5
by Nik Young - Posted on 21 June 2023
Monday I requested a repeat prescription which was completed by wednesday but I also wanted an extra item, which I've had before over my 34yrs with this surgery. When my sister collected the items my extra was missing. So I rang surgery and I was told it would be sorted on an emergency prescription. Well at 1700 sister was told it hadn't arrived and when she went to surgery to find out why, was told it was refused. Great now I'm stuck indoors with alot of pain.Phoned again and was told to phone in morning leaving me with a sleepless night. This surgery over the years has gone from an exceptional one, where you could see same doctor and get an appointment within a day or two, to extremely bad where it's hard to get anything sorted. If you are looking for a good local surgery this isn't the one. And when you fill a survey in which I have done a couple of times nothing seems to change
Visited June 2023
Chelsfield Surgery has not yet replied.
-
Review titled Dreadful & Horrible Surgery
Rated 1 star out of 5
by Anonymous - Posted on 27 June 2023
Not really sure why this surgery exists as every time you ask for an appointment, they will give you a month out. This seems to be the standard practice with them. Having said that they have appointments which can be taken for the same day by calling in the morning. This clearly points to the fact that they have slots but don't want to give out. It defeats the whole purpose of primary care. I have highlighted this number of times but to no avail. It would be better to close this practice and open more walk-in centres are that is what it is, no better. Never been able to see a regular GP. Not sure who regulates these surgeries as this one is completely useless
Visited June 2023
Chelsfield Surgery has not yet replied.