Chilwell Valley and Meadows Practice
The Valley Surgery, 81 Bramcote Lane, Beeston, Nottingham, NG9 4ETContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Chilwell Valley and Meadows Practice.
Reviews
-
Review titled Poor in emergency
by Anonymous - Posted on 07 January 2025
I rang a I am suffering severe panic attacks and was in a&e Saturday night I rang the surgery to get a emergency appointment as the attacks are still happening was told no appointment and would ask dr and get back to me I heard nothing all afternoon then I had to ring back to be Told dr would not see me and to go somewhere else and you don’t deal with this sort of thing I find this cruel and just added to my attacks the link sent was invalid so still did not get the help I am absolutely disgusted by this attitude towards someone’s health especially after looking on nhs website who say to see your gp but to be told that’s not up to date is also cruel I am looking at moving gp surgery as this was not good enough
Visited January 2025
Review titled Chilwell Valley and Meadows Practice
Replied on 09 January 2025
We are very sorry to hear of your experience. We always encourage anyone with a complaint to contact us in the first instance so we can look into the matter. Please see our website for details.
-
Review titled Poor customer care and poor health care
Rated 2 stars out of 5
by Anonymous - Posted on 10 December 2024
I rang in the morning 10 December 2024 at 8:36am and requested for a an appointment for my son sometime in the future like in one or two months as I already knew the answer that I won’t get same day or same week appointment. The receptionist told me I need to ring another morning and request for appointment. It’s just the GP’s tactic of delaying giving appointments. They make it took like they are too busy in the surgery and when we visit there is hardly any patient in the waiting area. Firstly, they misdiagnosed my son’s condition and wasted lot of time which made his condition worse. This has caused lot of stress to my son. The school is trying to refer him to school counsellor to support his mental health. Secondly, I had to pay the private healthcare to identify the actual issue with his health due to incompetence of the GP. On top of all I have to pay ridiculous amount of tax to pay for GP and the receptionist. It’s high time that you improve your service and patient care.
Visited December 2024
Review titled Chilwell Valley and Meadows Practice
Replied on 10 December 2024
We are sorry to hear about your experience this morning. Please contact us directly as we cannot discuss specifics on this forum. Thank you.
-
Review titled Usually great
Rated 4 stars out of 5
by Anonymous - Posted on 27 November 2024
But today I was made to feel silly and a nuiscance by the receptionist I haven't come across her before
Visited November 2024
Review titled Chilwell Valley and Meadows Practice
Replied on 28 November 2024
We are very sorry to hear about your experience of our service yesterday. If you have an issue on the day you can ask to speak to someone more senior which usually resolves most issues. If you still wish to pursue a complaint we would refer you to our website which has details on how to go about this: https://www.chilwellvalleyandmeadowspractice.co.uk/practice-information/patient-feedback/
-
Review titled Excellent Service
Rated 4 stars out of 5
by Mrs Lynne Aldred - Posted on 08 October 2024
I came unto the practice yesterday for an appointment and was greeted by D who was like a breath of fresh air, she was pleasant and helpful she opened the screen to greet me which was great normally I feel like I am doing a prison visit. I normally hate coming into the surgery because of the way the receptionist treat you but today was a fantastic experience. You need more D's on your team.
Visited October 2024
Review titled Chilwell Valley and Meadows Practice
Replied on 12 October 2024
Thank you so much for your kind words! We're thrilled to hear that our colleague made such a positive impression and turned your experience around. We appreciate your feedback and will be sure to share it with her.
-
Review titled Valley Surgery Reception Team Overriding Consultant
Rated 1 star out of 5
by RuthJD - Posted on 31 October 2024
After previous decent experience eventually (everything takes at least three appointments to get resolution), I am absolutely gobsmacked by the behaviour of the reception team. My father was consultant-diagnosed with *severe* osteoporosis and three fractured vertebrae. The consultant wrote to the GP requesting my father urgently be prescribed a particular pain medication, but the surgery wrote my father a letter saying he needs to make a face to face appointment for first pain prescription. Fine, so my father phones at 8am explaining, and the receptionist said in her opinion this is not urgent and the earliest appointment he is allowed to have is almost one month away. My father tried to explain but the receptionist clearly believes she is better qualified than the consultant to determine whether this is urgent or not. I'm beyond shocked and if is not resolved tomorrow morning at the 8am phone queue chaos I will be following up with a formal complaint.
Visited October 2024
Review titled Chilwell Valley and Meadows Practice
Replied on 28 November 2024
We are very sorry to hear about yours and your father's experience of our service. If you have an issue on the day you can ask to speak to someone more senior which usually resolves most issues. If you still wish to pursue a complaint we would refer you to our website which has details on how to go about this: https://www.chilwellvalleyandmeadowspractice.co.uk/practice-information/patient-feedback/
-
Review titled Vaccinations
Rated 3 stars out of 5
by Janis Patterson - Posted on 08 October 2024
Very disappointed to keep getting asked to book to have my vaccinations and when I try to book am told there are no appointments and won’t be any and “to go elsewhere”.
Visited September 2024
Review titled Chilwell Valley and Meadows Practice
Replied on 14 October 2024
We are really sorry to hear about your experience of booking vaccinations. If there is a specific vaccination you are eligible for please contact us again and we will try our best to fit you in.
-
Review titled Exceptional care 100%
Rated 5 stars out of 5
by Sandra Morley - Posted on 20 September 2024
I presented with difficult problem. But the doctor was very helpful and got me the right treatment very quickly I'm very grateful for all the effort and patience she put in to help me.
Visited September 2024
Review titled Chilwell Valley and Meadows Practice
Replied on 20 September 2024
Thank you so much for your kind words Sandra! We’re delighted to hear that you had a positive experience with our practice. Our team is dedicated to providing the best possible care, and it’s wonderful to know that our efforts made a difference for you.
-
Review titled Best doctor
Rated 5 stars out of 5
by Marco Baglieri - Posted on 13 July 2024
I consulted with a really good doctor! He listens, he explains, he makes sure nothing get overlooked, and is really calm and understanding.
Visited July 2024
Review titled Chilwell Valley and Meadows Practice
Replied on 10 September 2024
Thank you for your lovely review Marco! We’re so glad to hear that you had a positive experience with the doctor. It’s wonderful to know that you felt listened to, had everything clearly explained, and felt reassured that nothing was overlooked. Providing calm, understanding care is something we strive for, and your feedback is truly appreciated.
-
Review titled Great practice
Rated 5 stars out of 5
by Fiona Galli - Posted on 12 July 2024
The Dr was very patient with me. I felt listened to and that relevant tests have been conducted and that investigations have been very thorough. I am very grateful.
Visited July 2024
Review titled Chilwell Valley and Meadows Practice
Replied on 10 September 2024
Thank you for your feedback Fiona! We’re glad to hear that you felt listened to and that the tests and investigations were thorough. It’s important to us that our patients feel well cared for, and we’re grateful for your appreciation.
-
Review titled Practice Perfection!
Rated 5 stars out of 5
by Alan - Posted on 12 July 2024
Despite the wait for the consultation (because I wanted to see a particular Doctor) the overall experience was satisfactory. My main problem was resolved and a supplementary irritation was sorted too.
Visited July 2024
Review titled Chilwell Valley and Meadows Practice
Replied on 10 September 2024
Thank you for your feedback Alan! We appreciate your patience in waiting to see the doctor of your choice, and we're glad to hear that the overall experience was satisfactory. It's great to know that not only was your main issue resolved, but that an additional concern was also addressed.