Chilwell Valley and Meadows Practice
The Valley Surgery, 81 Bramcote Lane, Beeston, Nottingham, NG9 4ETContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Spironetry
Rated 5 stars out of 5
by John Terence Bibbs - Posted on 10 July 2024
The nurse was very thorough checking my details including blood pressure, oxygen levels etc. She was very patient and explanned inhaler use which I have difficulty using. Made me feel really relaxed and caring
Visited July 2024
Review titled Chilwell Valley and Meadows Practice
Replied on 12 July 2024
Dear Mr Bibbs Thank you for taking the time to write this review for us, your comments are well received and we are happy that you had a positive experience with our nurse. Kind regards Practice Manager
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Review titled Very friendly and helpful
Rated 5 stars out of 5
by Anonymous - Posted on 17 July 2024
Stuff was explained clearly. Didn't feel rushed. Very friendly both on Reception and the medical staff.
Visited July 2024
Chilwell Valley and Meadows Practice has not yet replied.
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Review titled Comfortable, relaxed and reassuring
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2024
I saw a male doctor today regarding a raised mole that I was slightly concerned about. The mole is at the top of my inner thigh. Normally I’d prefer to see a female doctor for a such an intimate area, but I felt very comfortable with him. As ever, he was warm and relaxed, we had a little chat/laugh. Once he’d looked at and measured the mole, he was quick to reassure me that it looked benign. But also suggested taking a photo now and checking it in 2-3 months to see if it had grown or changed. The anppo was over very quickly and I came away feeling relaxed and reassured. Thank you.
Visited July 2024
Review titled Chilwell Valley and Meadows Practice
Replied on 12 July 2024
Thank you for taking the time to leave feedback and we really appreciate your positive comments. Best wishes Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Donald ROE - Posted on 12 July 2024
Worthwhile consultation with an excellent doctor who listened to my concerns and reassured me in a kind and patient manner.
Visited July 2024
Chilwell Valley and Meadows Practice has not yet replied.
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Review titled Caring practice
Rated 5 stars out of 5
by Clare - Posted on 16 July 2024
I visited this practice for a review, the doctor was caring and compassionate, I consistently felt heard and understood. The doctor took time to listen and explain things clearly. I feel like I have a say in my health care decisions.
Visited July 2024
Chilwell Valley and Meadows Practice has not yet replied.
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Review titled Baffling
Rated 2 stars out of 5
by Ruth - Posted on 27 June 2024
I've been shocked that it has taken over a year to diagnose my 63 year old father with two vertebral fractures, despite him having a traumatic injury from which the fractures have stemmed. I fear this mishandling is a result of total lack of any continuity of care, over the course of 14 months he has been seen by different GPs and had to re-explain everything from the beginning only for them to recommend he take the same action that the previous GP recommended. I find it baffling that this is the process. Now that he has been diagnosed the communication has been minimal and we don't know how to speak to a doctor about next steps, nor whether we will get a doctor who has seen him, or yet another new one who will again be starting from scratch... We persevere nonetheless.
Visited June 2024
Review titled Chilwell Valley and Meadows Practice
Replied on 09 July 2024
Thank you for taking the time to leave a review and I'm sorry to hear that you have been left disappointed by your experience. If possible I would like to discuss this situation further with you so please feel free to contact me by emailing me at nnicb-nn.cvamp@nhs.net
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Review titled Out of area
Rated 2 stars out of 5
by Sukhi Ghattaora - Posted on 18 May 2024
We have been patients at valley surgery for over 30 years and were classed as out of area when we registered, but they still took us on. We received an officious letter a couple of weeks ago removing us from the practice list for being out of area which saddens us. We have had excellent care up until a couple of years ago when things seem to have changed. There seems to be little continuity of care and lack of a personal touch and empathy. I understand the challenges of working in the NHS (as a nhs manager myself) but do not understand the marked change. I am happy to come in and talk to the partners to see how things might be improved.
Visited May 2024
Review titled Chilwell Valley and Meadows Practice
Replied on 18 May 2024
We are so sorry that our recent list maintenance has meant that you have had to register with a practice closer to where you live and that this has been upsetting for you. Unfortunately the pressures on general practice grow greater each year and with increasing numbers of patients now living within our area we are unable to continue caring for patients who do not live within our practice boundary area. With many community services now being area based this can also cause problems for patients if they need referring to these services.
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2023
This is without a doubt the worst practice I have ever been registered with. They have a ridiculous policy of refusing to book non urgent appointments 1-2 weeks in advance and therefore making you ring at 8am every day - they then would only let me book a telephone appointment for a rash, which was a 30 second call and resulted in the doctor obviously saying “oh I can’t assess this over the phone, can you come in next week”… therefore nothing but a waste of everyone’s time! Also rather concerningly I was not assessed for any red flag symptoms/concurrent symptoms at all over the phone other than how long I had had it and what I had already tried, so the doctor just assumed it was safe to wait another week. I was told they don’t have any capacity to do travel vaccines (despite me knowing exactly which ones I need) without having a full 8 weeks notice. I would think 4 weeks was plenty of time but apparently not. Even the simple task of reviewing the contraceptive pill when you join the practice and have been on it before is outdated and requires a paper form that then has to be emailed or posted back to the practice rather than just a simple review with a nurse! And if you need any bloods doing they will only do these in the morning, so if you work a full time job as I do it becomes impossible and requires me to take leave from work. I wish I had never transferred when I moved house and am looking to move to a different practice ASAP (I will do my research this time!)
Visited March 2023
Review titled Chilwell Valley and Meadows Practice
Replied on 28 March 2023
We are so sorry to hear that you are not happy with the service that we are able to provide to you. We encourage patients to talk to us personally to discuss any issues so that they can be resolved, as it is not possible to provide a full explanation on this forum without having full details. Unfortunately it is only possible for us to take blood tests in the mornings as the samples are collected from us at lunchtime each day by the hospital for processing, so this is out of our control. However we do offer some Saturday phlebotomy appointments if these would be convenient for you.
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Review titled Left me without a GP.
Rated 1 star out of 5
by Anonymous - Posted on 11 October 2022
Phoned to get an appiontment told to phone back the next day at 8. I did and it was fine until I mentioned I have recently moved and they refused to see me at all. Would not even do blood tests to see what was wrong. They didn't even ask about my symptoms that I have had for 2 years. Very unhelpful I have since rang multiple GP's, 2 closed for staff training 3 saying I'm not in catchment area despite NHS website saying they are and being 10 mins from me, others not accepting new patients and some have the wrong number on this (NHS) website. So I have no GP. I also think its very unprofessional to tell me its not urgent when they did not even ask what was wrong. This is why so many people go so long without help because when they try no one cares.
Visited October 2022
Review titled Chilwell Valley and Meadows Practice
Replied on 09 January 2023
Im sorry to hear that you have had problems registering with a practice which covers the area in which you are now living. Unfortunately we are unable to keep patients on our list when they move out of our area in order that we can continue to provide a good and safe service to those who are living in our area. If you need help to find a new practice you can call the NHS England Customer Contact Centre on 0300 311 22 33. I hope this is helpful to you.
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Review titled Rude reception staff
Rated 1 star out of 5
by Anonymous - Posted on 17 October 2022
The one thing that let's this practice down is the rude receptionist. The way they speak to you is horrendous. All sound like they cannot be bothered to speak to you , like they don't believe what your saying and very stand off ish . I shall be removing my children and myself from here soon.
Visited October 2022
Review titled Chilwell Valley and Meadows Practice
Replied on 09 January 2023
Thank you for taking the time to leave feedback for our surgery and I am so sorry to hear that you believe our reception team to be rude and standoffish. They will be upset to hear this as they are usually praised for their patient service skills even in difficult circumstances. If any patient feels that they have not been dealt with appropriately then we would want to hear about it at the time so that it could be investigated. All calls are recorded so these can be listened to in order to establish whether there is a training need, and feedback can be given to the patient on the interaction.