Chilwell Valley and Meadows Practice
The Valley Surgery, 81 Bramcote Lane, Beeston, Nottingham, NG9 4ETContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Chilwell Valley and Meadows Practice.
Reviews
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Review titled Eye on the ball
Rated 4 stars out of 5
by Geoff Hall - Posted on 29 October 2024
At my pre op examination at the hospital the nurse mentioned I was lucky to have a GP with the foresight to have sent me for an ultrasound on my bladder. With the result of my ultrasound showing possible cancerous tumour. Had the tumour removed and now being monitored. Thank you.
Visited July 2024
Review titled Chilwell Valley and Meadows Practice
Replied on 31 October 2024
Thank you for sharing your experience, Geoff. We’re glad to hear that our team was able to support you in getting the care you needed. Wishing you a smooth recovery and continued health.
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Review titled Spironetry
Rated 5 stars out of 5
by John Terence Bibbs - Posted on 10 July 2024
The nurse was very thorough checking my details including blood pressure, oxygen levels etc. She was very patient and explanned inhaler use which I have difficulty using. Made me feel really relaxed and caring
Visited July 2024
Review titled Chilwell Valley and Meadows Practice
Replied on 12 July 2024
Dear Mr Bibbs Thank you for taking the time to write this review for us, your comments are well received and we are happy that you had a positive experience with our nurse. Kind regards Practice Manager
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Review titled Very friendly and helpful
Rated 5 stars out of 5
by Anonymous - Posted on 17 July 2024
Stuff was explained clearly. Didn't feel rushed. Very friendly both on Reception and the medical staff.
Visited July 2024
Review titled Chilwell Valley and Meadows Practice
Replied on 10 September 2024
Thank you for your kind review! We're pleased to hear that our team provided clear explanations and made you feel comfortable throughout your visit. It's great to know that you didn't feel rushed and that both our reception and medical staff left a positive impression.
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Review titled Comfortable, relaxed and reassuring
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2024
I saw a male doctor today regarding a raised mole that I was slightly concerned about. The mole is at the top of my inner thigh. Normally I’d prefer to see a female doctor for a such an intimate area, but I felt very comfortable with him. As ever, he was warm and relaxed, we had a little chat/laugh. Once he’d looked at and measured the mole, he was quick to reassure me that it looked benign. But also suggested taking a photo now and checking it in 2-3 months to see if it had grown or changed. The anppo was over very quickly and I came away feeling relaxed and reassured. Thank you.
Visited July 2024
Review titled Chilwell Valley and Meadows Practice
Replied on 12 July 2024
Thank you for taking the time to leave feedback and we really appreciate your positive comments. Best wishes Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Donald ROE - Posted on 12 July 2024
Worthwhile consultation with an excellent doctor who listened to my concerns and reassured me in a kind and patient manner.
Visited July 2024
Review titled Chilwell Valley and Meadows Practice
Replied on 10 September 2024
Thank you for your kind words Donald! We’re pleased to hear that your consultation was worthwhile and that the doctor provided a kind, patient, and reassuring experience. It’s important to us that our patients feel heard and supported, and it’s great to know we were able to meet those expectations.
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Review titled Caring practice
Rated 5 stars out of 5
by Clare - Posted on 16 July 2024
I visited this practice for a review, the doctor was caring and compassionate, I consistently felt heard and understood. The doctor took time to listen and explain things clearly. I feel like I have a say in my health care decisions.
Visited July 2024
Review titled Chilwell Valley and Meadows Practice
Replied on 10 September 2024
Thank you so much Clare for sharing your positive experience! We're delighted to hear that you felt cared for and understood during your visit. Our team is committed to providing compassionate care and ensuring that our patients are actively involved in their health care decisions. Your feedback reassures us that we are on the right path in delivering the high-quality service that we strive for.
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Review titled Baffling
Rated 2 stars out of 5
by Ruth - Posted on 27 June 2024
I've been shocked that it has taken over a year to diagnose my 63 year old father with two vertebral fractures, despite him having a traumatic injury from which the fractures have stemmed. I fear this mishandling is a result of total lack of any continuity of care, over the course of 14 months he has been seen by different GPs and had to re-explain everything from the beginning only for them to recommend he take the same action that the previous GP recommended. I find it baffling that this is the process. Now that he has been diagnosed the communication has been minimal and we don't know how to speak to a doctor about next steps, nor whether we will get a doctor who has seen him, or yet another new one who will again be starting from scratch... We persevere nonetheless.
Visited June 2024
Review titled Chilwell Valley and Meadows Practice
Replied on 09 July 2024
Thank you for taking the time to leave a review and I'm sorry to hear that you have been left disappointed by your experience. If possible I would like to discuss this situation further with you so please feel free to contact me by emailing me at nnicb-nn.cvamp@nhs.net
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Review titled Out of area
Rated 2 stars out of 5
by Sukhi Ghattaora - Posted on 18 May 2024
We have been patients at valley surgery for over 30 years and were classed as out of area when we registered, but they still took us on. We received an officious letter a couple of weeks ago removing us from the practice list for being out of area which saddens us. We have had excellent care up until a couple of years ago when things seem to have changed. There seems to be little continuity of care and lack of a personal touch and empathy. I understand the challenges of working in the NHS (as a nhs manager myself) but do not understand the marked change. I am happy to come in and talk to the partners to see how things might be improved.
Visited May 2024
Review titled Chilwell Valley and Meadows Practice
Replied on 18 May 2024
We are so sorry that our recent list maintenance has meant that you have had to register with a practice closer to where you live and that this has been upsetting for you. Unfortunately the pressures on general practice grow greater each year and with increasing numbers of patients now living within our area we are unable to continue caring for patients who do not live within our practice boundary area. With many community services now being area based this can also cause problems for patients if they need referring to these services.